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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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South Carolina
1 review
1 helpful vote
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Still haven't received my glasses
August 15, 2017

I've contacted customer service 3 times. All the same answer, "give it a few more days". I ordered July and still have yet to receive my glasses. I have never had anything like this happen before, and I've ordered from several online companies. I hate to see what it would be like if I need to return them. Where are my glasses!?

Date of experience: August 12, 2017
Maryland
1 review
0 helpful votes
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Worked well for me!
August 14, 2017

I went for quicker shopping because my son lost his glasses. Definately saved bucks with ezcontacts and quality same as higher cost option. Thanks!

Date of experience: August 12, 2017
New Jersey
1 review
0 helpful votes
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Not pleased
August 14, 2017

The glasses took way longer than expected, with no warning. Not sure if they were coming out of the country, but it seemed like it took forever.

Date of experience: August 12, 2017
Arizona
1 review
0 helpful votes
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Great product
August 14, 2017

Ordered 2 pair of glasses for each of my boys, one had to be cancelled because they no longer had it in stock. This delayed the other pair's shipping. I ordered another pair the day after and received the second order very quickly even before the first order. Had to call twice for the first order to be shipped. Thankfully the glasses fit good and my boys were happy

Date of experience: August 12, 2017
California
1 review
0 helpful votes
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Easy VSP Reimbursement
August 14, 2017

I priced out the glasses/frames I wanted at my eye doctor's office. $475 including the vsp subsidy. So I said no thank you and looked online for a better price. Ezcontacts beat the next lowest guy by about $30. I ordered my glasses/frames, submitted the reimbursement on the VSP website, and got a check from VSP in a week. I paid net net $15. Easy decision. I will always use ezcontacts going forward.

Date of experience: August 12, 2017
Virginia
1 review
0 helpful votes
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Bad customer services and misleading
August 14, 2017

The quality of the frame (sunglass) is good, but the lens sucks! The representative does not know anything about their product. I ordered the Fendi sunglass which has the brown (more like gold) color. Before I ordered it, I asked them will the lens be the same or match the demo, they told me yes. But what I received is totally different! Don't even mention about the shipping! They told me it would take 10 business day or so, But it takes more than half month. When I complained about it, they questioned me back, we will give you free UPS shipping, what else do you want then? Seriously? Is this a way to apologize? They only apologized after I said don't you think you guys need to give me an apology first?
After I complained the color of the lens, they told me because I should not choose one the ply lens which they suggested one web that said the best suggestion or sth like that. They did send me another pair which is the plastic lens and the color is still black. No comments, i am so tired to communicate with them.

Date of experience: August 11, 2017
Indiana
2 reviews
0 helpful votes
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Some problems
August 13, 2017

Could not get correct percent taken off for a new customer. I sent my RX properly, but somehow you didn't get it. Had to do a live chat. Took a very, very long time. I hope it is all straightened out after all this time.

Date of experience: August 11, 2017
Illinois
1 review
0 helpful votes
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Great Experience
August 13, 2017

Excellent quality product both frame and prescription lenses.
Very helpful in making sure prescription was interpreted correctly.

Date of experience: August 11, 2017
Arizona
1 review
0 helpful votes
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I would give them 0 stars if possible... Customer service rep wouldn't allow me to talk to a manager. I paid extra to expidite delivery. Ordered on sat 8/5 and paid for 3day delivery and states won't arrive until 8/14. Apparently I'm supposed to read availibilty 2-3 days as in addition to the shipping in addition to how ever long they decide to take to prosecc the order. Missed my daughters bday so you will be getting them back. Bought them elswhere. I would reccomend if a customer wants to talk to a supervisor, make them readily available. Like your soooooo busy at an eye shop, please

Date of experience: August 11, 2017
Michigan
1 review
1 helpful vote
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Daryl Grimes is helpful
August 13, 2017

Daryl personally assured me that he would make sure my contacts are sent out within 24 hours. This is very important to me because I am almost out of contacts and I won't be able to see. He also has a great hybrid name of 2 AMC's The Walking Dead stars.

Date of experience: August 11, 2017
Ohio
1 review
0 helpful votes
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To whom it may concern:

Daryl Grimes was a wonderful online rep to work with. I will definitely will be ordering from you again. He assisted with get my old EZ points transferred over. He checked inventory status for me. Carrera 1006/s Black&Gold and VE 2174(*******G Pale Gold). I should have in 2 weeks bcz he has to order from manufacture.

Overall, I am very happy and satisfied. Can't wait until they arrive.

Date of experience: August 11, 2017
New York
1 review
0 helpful votes
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Daryl Grimes - is THE BEST
August 13, 2017

Daryl Grimes is very helpful, quick, nice, responsive, attentive, great example of care and concern for the client. Very happy and enjoyed the experience

Date of experience: August 11, 2017
Massachusetts
1 review
0 helpful votes
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Never shipped
August 13, 2017

I had to call them after 2 weeks when they told me my glasses would $#*! in 5 buisness days. Turns out they were ready to ship and they just didnt do it. They gave me a tracking number that was wrong and i had to reach back out to them for a correct tracking number.

Date of experience: August 11, 2017
Illinois
1 review
0 helpful votes
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Quick, Responsive,& friendly
August 13, 2017

Daryl G. Helped me two times with questions on an order. Very helpful and efficient! Looking forward to receiving my sons contacts!

Date of experience: August 11, 2017
New York
1 review
0 helpful votes
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Shopping for sunglasses
August 13, 2017

Iwas looking for a fall color and needed a smaller frame and John Miller on the live chat was very helpful in choosing sunglasses.

Date of experience: August 11, 2017
Texas
1 review
0 helpful votes
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Very Pleased
August 13, 2017

The customer service, affordable pricing and quality of glasses was superb. I will be recommending others to EZ contacts.

Date of experience: August 11, 2017
Florida
1 review
0 helpful votes
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Service and shipping
August 13, 2017

Great costumer service fast shipping and easy step for do a order.
I will like to get more discount coupons for future purchases
Definitely for the last 3 year is my place for prescription lenses and contact
Price are very competitive.

Date of experience: August 11, 2017
Nebraska
1 review
0 helpful votes
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Okay experience
August 13, 2017

Great prices, great lenses, didn't get the nice packaging YouTube bloggers show. Did get a cloth bag for my lenses though and the spray. No papers to show it's authencity.

Would recommend but it does take a very long time to get glasses mine took almost a month.

Date of experience: August 11, 2017
New York
1 review
0 helpful votes
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Great
August 13, 2017

Easy site to use and glasses were exactly what I expected. Very happy with price and quality. Shipping was slighydelayed by back order but was then delivered quickly

Date of experience: August 10, 2017
New York
1 review
0 helpful votes
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Great Value!
August 11, 2017

I was so excited to find the contacts that I needed at a much lower cost than anywhere else that I looked. Ordering was very easy and I received the contacts in one week. Thank you!

Date of experience: August 10, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your feedback! We are glad to hear that your order has arrived in a timely fashion. We are looking forward in continue serving you again in the future.

Sincerely,