EZContactsReviews 6,720

My initial order was on back order and I didn't find this out until I called and asked how much longer it would be. I then decided to go with a different color frame that was in stock. I called again over a week later and found out one of the lenses hadn't passed inspection ~ again, it took me calling to find out the delay. The shipment was expedited for which I was grateful but the whole process took over a month and I was unfortunately in desperate need of new glasses as my old pair had broken. What I was initially told would take at most 2 weeks was more than double that. The glasses are excellent but the process to get them was a bit frustrating. I totally understand that some of these factors are simply the way things go ~ I think I would have simply appreciated better communication from the company. When I did reach out everyone was very helpful.

First of all this is an order that was placed on July 25,2017. I ordered two pair of frames to include a pair of glasses and sun glasses. The glasses came but I have yet to get the sun glasses. I initially sent the company an email about the 2nd pair not being received and received no response. I called the company and was told initially they did not know the status of my order and to give a call back. I called back and was told that the lab is working on the order and will have it finished today and I will be receiving the tracking information in less than 24 hours and to call back. I called again the next day to inquire because I had still not received the tracking information and I was given the run around by customer service and war told the sun glassss were shipped from the lab and I will be receiving the tracking information shortly. I waited 48 hours before calling the company again and I let the company know I never received tracking information and again I was told I would receive the information. The customer service rep sent me a generic email saying the sun glasses were shipped but no shipping information or any type of confirmation or tracking number this took place. I have yet to receive any type of tracking or confirmation of evidence the sun glasses shipped and I have contacted my credit card company about this matter.

As always ezcintacts have the best prices, fastest shipping and receiving and most courteous and knowledgeable representatives of any company i have ever done business with. I am always flabbergasted at the level of service and commitment they provide each time i contact them; whether it be regarding an order or a simple question. Daryl Grimes, a csr, has been so helpful, he is a reason that i keep doing business with ezcontacts, and as you can see I have made several
Purchase this year alone. He has a honesty, drive to assist and a knowledge of product that is hard to find these days in employees!

It took me over a month to receive my glasses. A day after I placed my order I received a VM from a guy saying he was the one building my glasses and had a few questions. When I called back no one had a record of anyone calling me. After about two week I called to check on the order and they said that my frames was on back order. I didn't receive anything from the company about the back order. So I had them change frame colors and it still took almost 3 weeks to recieive them.