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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I always try on eyeglasses in-store and then go straight to the web to get them cheaper. EXContacts is my go-to. Theres always a sale and a coupon code. The glasses i got were $200 in Lens Crafter and i got them for $119 on EZContacts
My glasses had to be special ordered so the whole order took about 2.5 weeks to complete. To learn about the special order I had to call them. I wish they communicated that fact and explained it would take some time via email.
I loved the price of my glasses. It was easy, and they came in the mail in a timely manner. Customer service was there when I needed them to answer question, and my glasses came out the way I expected. I am very happy.
Dear Valued Customer:
Thank you for taking the time to write your review! We are very much complimented to hear about your great experience. We are certainly looking forward in continue serving you with par excellence.
Sincerely,
Kylie was informative, efficient in doing her search and really went above and beyond to assist. Very impressed with her customer service. Took awhile for my package to ship so Kylie even offered to expedite my shipment as a one time courtesy. I am new shopper of ez contacts and I'm now guaranteed to return. Thank you Kylie!
Dear Valued Customer:
Thank you for taking the time to write your review! We focus on 100% customer satisfaction, so thank you for letting us know about your great experience. We will continue to aim to service you with par excellence.
Sincerely,
I've order twice now. There are a wide variety of frames, all at really good prices. The prices on lenses are also great and I feel like the quality is good, too. Definitely recommend and will be buying again.
Dear Valued Customer:
Thank you for taking the time to share your feedback! We're glad to hear that you like our service and selection. We are looking forward in servicing you again in the near future.
Sincerely,
Ordered after being hesitate from other reviews however process was quick and new glasses delivered in 8! Days from placing order
Dear Valued Customer;
Thank you for sharing your feedback! We are glad to hear that your order has arrived in a timely fashion.We are looking forward in serving you again in the future with par excellence.
Sincerely,
Loooong wait times often to get through. Reps vary from polite to indifferent, seems like customer service is "offshored", communications is sometimes difficult and not effective.
Dear Valued Customer:
Thank you for your feedback! We apologize about the long wait time for customer service. We did experience a high call volume since we were closed for few days due to a Holiday. We hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
Glad to have finally received my order but it took far too long without any communication or updates as to when it would arrive
Dear Valued Customer:
Thank you for your review. We apologize about the delay you've experienced on your order. The manufacturer had this item on an extended back order and we're happy to hear your order arrived intact and that everything turned out to be ok.
Sincerely,
I ordered a frame for my glasses in the morning. Got an eye exam that afternoon. Managed to email the company and get my prescription lenses added to the frame at no additional cost to me. Definitely will be using this company again for my future optical needs
Thought my first order was a fluke with how long it took and then the second order took even longer will never do business with them again
Dear Valued Customer:
Thank you for your review. We apologize about the unusual delay to your order. We will contact you directly so we can appropriately address your concerns.
Sincerely,
Poor... nothing more to say, other than i will not be ordering again or recommending. That's all I have to offer.
Dear Valued Customer:
Thank you for your review! We apologize to hear that you're not completely satisfied with your order.We will reach out to you directly so we can further address your concerns.
Sincerely,
I ordered my contacts at the end of November. Oct 10th i received an email claiming my contacts were delivered but it wasn't. I called Oct 14th and was told they would redeliver. Oct 30th i emailed them since i can never get in contact with them over the phone with their hours and was told... again that my contacts were delivered October 10th. I explained to him that i didnt receive it even though it said delivered and was told once again they would redeliver. It is now Nov 11th and I'm still waiting. Never again will i order from them.
Dear Valued Customer:
Thank you for your review! We apologize to hear that your order has yet to arrive. A customer service agent will contact you directly for a final resolution.
Sincerely,
I read the reviews AFTER I bought my glasses. I only saw negative things, saying it was a scam and blah blah. I was nervous that I had gotten ripped off. But customer service kept me updated and after waiting a couple weeks, I did infact get my glasses which are great quality and the correct prescription. Can't beat the prices too! Only giving 4 because shipping took way longer than they said it would
Dear Valued Customer:
Thank you for your review! Please be advised our processing time of 1-3 days plus 3-5 day for prescription to be filled. Your order shipped with method selected; 5-7 business days for standard shipping.We're glad to hear that your order has arrived intact and that everything turned out to be ok.
Sincerely,
I loved my glasses and the lenses were perfect. The customer service was also great but you need to be so patience to wait for your glasses. It took almost three weeks for them to arrive but it was so worthy because the price was so much less than any other retail place.
This is the 5th time I have bought from EZ contacts and the last 3 Times my frames have come in bent.
I am extremely disappointed as I waited over a month for my last purchase for eye glasses and the frames came extremely bent. The sunglasses I had ordered prior came to me bent and I sent them back. When I received the exchange pair... THEY SENT ME BACK THE EXACT SAME SUNGLASSES AND OF COURSE THEY WERE BENT. The exact same sunglasses from my prevoius order that I sent back they sent back to me for my exchange pair. The previous time before that, the product came in the wrong size and color.
I have spent upwards of 500 dollars and this last purchase for Prada eye glasses have sent me over the edge coming to me bent.
I believe I deserve some type of compensation from you guys. At least a free pair of eye glasses of my choosing or sunglasses for the loyal customer I have been even after you have sent me damaged products.
I would take a new pair of eye glasses since mine are bent and I dont even care for sending them back because I know the process and the nonsense product I will be giving back.
Please take into consideration giving me some type of compensation... money, new pair of eye glasses, or new pair of sunglasses.
Dear Valued Customer:
We appreciate your feedback! We apologize to hear that you're not completely satisfied with your order. We will reach out to you directly with the appropriate return details, and for a final resolution.
Sincerely,
It took longer than expected to receive my eyeglasses, but it was definitely worth the wait. The prescription was accurate and the frames were exactly what I ordered.
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that you're happy with our quality products. We hope to keep you impressed on all your future orders.
Sincerely,
Very easy to order online. If you are not sure just ask and they will walk you through the process.
Dear Valued Customer:
Thank you for your great feedback! We're glad to hear that our customer service team has been helpful.
Sincerely,
Wonderful experience. The Kylie Grams helps me a lot and help me expedited my shipping method and helps me a lot, definitely a five star!
Dear Valued Customer:
Thank you for your review! We are very much complimented to hear about your all in all great experience.
Sincerely,
I ordered a pair of glasses that I had seen at my optometrist's office for three times what I paid through EZContacts. I loved being able to get the prescription lenses for free, and I chose to upgrade the anti-glare. My glasses arrived within a week, and the prescription was correct and I love my new glasses. I would definitely order glasses from EZContacts again. You get high quality, brand name glasses at a reasonable price. Much better than Warby Parker, whose anti-glare coating has scratched off on two different pairs within a couple of months.
Dear Valued Customer:
Thank you for your review! We're excited to hear that you're enjoying your new order.We are looking forward in serving you again in the future with par excellence.
Sincerely,
Products were original and in their packaging. Shipping time was as expected. The only reason I didn't give the 5 stars is because their communication with the customer lacks. I didn't not receive an email to confirm shipping delivery, so my products had to be returned to the post office. When I called to ask for a tracking number, they could not provide one. They also could not email me the tracking info. Very frustrating, since I didn't know when to expect my packages or make the necessary arrangements to have the packages picked up.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We appreciate your feedback! We love hearing from you so we can continue with our great services with pride and pleasure.
Sincerely,