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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Oregon
1 review
0 helpful votes
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Great
November 17, 2017

I was able to easily get a issue taken care of in a fast friendly manner.
This is my first time using EZCONTACTS and I love how they was able to capture an error and tell me about that so they can send me the correct lenses.

Date of experience: November 15, 2017
South Carolina
1 review
0 helpful votes
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Not ideal
November 17, 2017

It took a really long time to get the glasses and when I got them, they are too big for my face. I am having trouble contacting a person in hopes of an exchange

Date of experience: November 15, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

We appreciate your feedback! We apologize to hear that the item you received isn't working out for you. We will reach out to you directly with the appropriate exchange details.

Sincerely,

Louisiana
1 review
0 helpful votes
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Nice
November 17, 2017

Excellent service recommended to my son n sister
I forget the take 10% if u can give me credit on my credit card plz.

Date of experience: November 15, 2017
California
1 review
0 helpful votes
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Awesome Online Chat Service!
November 16, 2017

The online chat service representative knows what he's doing. 5 minutes not even he took care of my concern. Great to work with! Will continue to buy from them!

Date of experience: November 15, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer;

We love hearing from you! We strive for 100% customer satisfaction, so thank you for noticing our great efforts.

Sincerely,

Washington
1 review
0 helpful votes
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Positive resolution of problem
November 17, 2017

Had a problem with order and they fixed it immediately. Customer Service person was positive and concerned about fixifixing the issue.

Date of experience: November 15, 2017
Texas
1 review
0 helpful votes
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Great experience with the chat...
November 16, 2017

Daryl Grimes helped me with my problem through chat and got my order on its way! He even fixed a problem that I had with my order so that I didn't have to cancel and reorder it. Also, told me he would personally see the order through. Happy with this experience.

Date of experience: November 15, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your great feedback! We're glad to hear that our customer service team has been helpful.

Sincerely,

Illinois
1 review
0 helpful votes
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Live Chat was extremely helpful!
November 17, 2017

Wait time was a little inconvienent but once I was in contact with someone it went very well. The operator (Daryl Grimes) was very helpful and knowledgeable.

Date of experience: November 15, 2017
New Jersey
1 review
0 helpful votes
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Good service, prices
November 16, 2017

I've ordered contacts and glasses multiple times with EZContacts. Have been happy with the contact pricing especially - but also been very satisfied with glasses as well.

Date of experience: November 15, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

We appreciate your feedback! Thank you for sharing your great experience with others.

Sincerely,

Illinois
1 review
0 helpful votes
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Exactly what I ordered
November 16, 2017

I ordered Prada prescription glasses and its exactly what I got. Definitely plan order my next pair on this website.

Date of experience: November 15, 2017
New York
1 review
0 helpful votes
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This was the only site I found that doesn't charge a shipping and handling fee, prices for my contacts were competitive, and arrived few days after order.
Thank you

Date of experience: November 15, 2017
Illinois
1 review
0 helpful votes
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More than excellent.
November 15, 2017

Is my second time buying with EZ Contact and I recommend it to my friends and family because the service, the prices and the quality are amazing!

Date of experience: November 14, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for sharing your feedback! We're glad to hear that you're happy with our quality products. We are looking forward in servicing you again in the near future.

Sincerely,

South Carolina
1 review
0 helpful votes
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Quick Service
November 15, 2017

My representative John Miller was great and answered all of my questions and helped me with the uploading of my prescription. I was pleased with the brief live chat experience. Will use again.

Date of experience: November 14, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your great feedback! We're glad to hear that our customer service team has been helpful.

Sincerely,

Texas
2 reviews
0 helpful votes
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I can't believe I just found this!
November 15, 2017

I have had a flawless experience with EZContact! Very good and I will be purchasing another pair very soon.

Date of experience: November 14, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review! We are excited to hear about your great shopping experience. We are aiming to keep you impressed on all your future orders.

Sincerely,

Virginia
1 review
0 helpful votes
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Happy Customer!
November 15, 2017

Very satisfied with my order. Worth the wait! Accurate prescription lenses. Ive already ordered a second pair. Great quality, good customer service each time I reached out. Thank you!

Date of experience: November 14, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for passing along your great feedback! We're very much complimented to hear about your great experience. We hope to keep you impressed on all your future orders.

Sincerely,

Vermont
1 review
0 helpful votes
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Glasses were great contacts were bad
November 16, 2017

My glasses were a great purchase, however my contacts are not working properly. I have 250 in my left eye and 225 in my right. I cant figure out why the script isnt working, I have them in the correct eyes.

Date of experience: November 14, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review. We're sorry to hear that your experiencing an issue with the contacts you received. A customer service agent will reach out to you directly for a final resolution.

Sincerely,

New Jersey
1 review
0 helpful votes
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Daryl to the rescue.
November 16, 2017

We ordered contacts but they didn't arrive, so I started a chat. Daryl Grimes took the call and followed up with the doctor.The doctor doesn't want us to go elsewhere, so he said our prescription expired even though we were there in July. Daryl called and was able to fix the problem.

Date of experience: November 14, 2017
Texas
1 review
0 helpful votes
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Great customer service experience!
November 14, 2017

I used live chat to figure out when my eyeglasses would arrive. The customer service rep helped me out so much. Will definitely be ordering from here again!

Date of experience: November 14, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your great feedback! We're glad to hear that our customer service team has been helpful.

Sincerely,

Texas
1 review
0 helpful votes
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The best!
November 14, 2017

Ive ordered over 5 pairs from this site, and Ive never had a problem! Cheap, simple, and fast! Thank you!

Date of experience: November 13, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review! We are excited to hear about your great shopping experience. We are aiming to keep you impressed on all your future orders.

Sincerely,

New York
2 reviews
0 helpful votes
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Delay on product
November 15, 2017

There was a delay on the shipment of my product, but luckly sale rep. Kylie Grams was able to help and offer to resolve the issue within 24 hrs.

Date of experience: November 13, 2017
Florida
1 review
0 helpful votes
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Good experience
November 14, 2017

Although I had to wait for my glasses a while because they were on back order from the manufacturer, ezcontacts sent me the glasses a week ahead of projected schedule and they even expedited the delivery. Glasses are perfect. High quality lenses and I LOVE the frames

Date of experience: November 13, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for sharing your feedback! We're glad to hear that you're happy with our quality products.We are looking forward in continue serving you again in the future.

Sincerely,