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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Glasses were as they appeared in ad. Prescription was dead on. Very happy with this service. Would highly recommend.
I am very pleased with my glasses and accuracy of my prescription however it took the company a very long to ship my item. I had to inquire several times about when they would arrive and got different answers every time. Decent experience overall.
Not happy. Glasses did not fit, lenses were thick and frames didnt look right. Wishing I had used 39dollagasses.com like I usually do.
My glasses were on backorder. EZ contacts was fast with receiving my glasses. This is my second pair ordering and I love them and I have received a lot of compliments.
Dear Valued Customer:
Thank you for passing along your great feedback! We're very much complimented to hear about your great experience. We hope to keep you impressed on all your future orders.
Sincerely,
I love the glasses, but there was a glitch on getting the frames from the manufacturer making the process very slow. (about 3 weeks from ordering to when I received my order.) Once I called (twice) they got right on it. Not sure how long it would have taken had I not called.
Dear Valued Customer:
Thank you for your feedback. We truly apologize about the unexpected delay from the manufacturer. A customer service agent will contact you directly for further address your concerns.
Sincerely,
Needed to provide prescription info for validation. On-line chat used; Galvin Fein was very helpful and resolved the issue promptly
I ordered 4 pair of glasses but almost a month later I have only received 2 pair. Not getting messasages regarding the late delivery. Customer service is lacking.
Dear Valued Customer:
Thank you for your review. Please note that we keep a large inventory in our stock, in case there is any availability issue an email is sent within 24-48 hours. Sorry your order was an out of stock item. A customer service agent will contact you directly to further address your concerns.
Sincerely,
Easy to order. My doc cannot fax/email prescription to me, so I had to chat with a rep to give my doc a call to verify prescription, very responsive and helpful and no issues.
Kylie was very kind and patient. I submitted my first order 6 days ago and never received any correspondence to why there was a delay. Thankfully, Kylie was able to update me that my order will be shipped by Monday. Hopefully all subsequent orders will not take as long!
I contacted the live chat because i wanted to check on an order and angela was very quick to respond and find out the information. And so far so good.
Dear Valued Customer;
We love hearing from you! We strive for 100% customer satisfaction, so thank you for noticing our great efforts.
Sincerely,
Took longer than expected to get my glasses. Took 7 days after order to send order to lab.
Customer service wasnt very helpful.
End product was good quality though.
Dear Valued Customer:
Thank you for your review! We apologize about the unexpected delay to your order. There has been delay in receiving the frame from the manufacturer since it was over a Holiday. A customer service agent will contact you directly to further address your concerns.
Sincerely,
The prices and quality are great I'm glad I found this site. The service is excellent as well. Very happy with my Versace glasses and contacts.
The Live Chat feature was easy to use and answered my questions quickly. The agent was friendly and knowledgeable.
Kylie Grams, one of the associates at EZContacts.com, went above and beyond to help me with my order. Very kind and helpful. Many thanks.
Dear Valued Customer:
Thank you for your great review! We're so glad to hear that our customer service team has been helpful. We are looking forward in keeping you impressed on all your future orders.
Sincerely,
Kylie Grams took a lot of her time to help me with this order. I had a coupon that was not being accepted and even though the price was already discounted for this product, she applied my coupon to each box of contacts individually to have the system accept it. I was very happy with the service and will return for my future contacts purchases.
Best price I got for my Asian fit Oakley wear one sunglass rx with free lenses on glasses rx with free lenses even gave extra lenses not rx but when I wear contacts I can switch and wear them just which they had better contact lenses price but very happy
Their customer service is slow, they do not update you on your order. I had to return my frames and i have no idea if they will charge me for new frames or restocking fees. I will probably have to go through my credit card company to get my refund.
I was very pleased with my experience with EzContacts. Purchased some glasses I had been looking at for a bit. After I got my prescription from my optometrist, I ordered my pair glasses without any issues. I felt confident in the platform and the assistance given by the Webpage. Later that evening I realized that I had made an error in the prescription I used for the order. I was able to both send an Online Request and later called to confirm the change needed. The call I had with the EZContacts team was pleasant and helpful. I was excited to receive my new glasses with the correct perception shortly after.
Dear Valued Customer:
Thank you for passing along your great feedback! We're very much complimented to hear about your great experience. We hope to keep you impressed on all your future orders.
Sincerely,
For less than a single pair of designer frames, I got two! I got both a chic pair of Coach everyday glasses and a pair of Guess sunglasses. Both are perfect!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your review. We're happy to hear your enjoying our quality products. Please allow an additional 3-5 business day processing time for all prescription orders. A customer service agent will contact you directly to further address your concern.
Sincerely,