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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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New York
1 review
0 helpful votes
Follow Holly B.
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Disappointed
January 20, 2018

I ordered sports glasses for my son. I contacted the company after it had been over two weeks and I had heard nothing. I was then informed the frames were on backorder. I never received an email from the company about the delay, and if I had not contacted them I would not have been informed.

Date of experience: January 17, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review. We truly apologize about the unexpected delay on your order. A customer service agent will contact you directly to further address your concerns.

Sincerely,

New York
1 review
0 helpful votes
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Great customer service!
January 19, 2018

I forgot to have an anti-reflective coating added to my lenses when I ordered them from EZContacts. I got onto the customer support chat and was helped immediately. They were able to cancel my order and re-submit the corrected order for me. They also kept the same order number which made it easy for me to keep track of. I didn't have to do a thing, but contact them.

Date of experience: January 17, 2018
Alabama
1 review
0 helpful votes
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Took over a month to arrive but they were great quality and just what I wanted! Very happy with what I received!

Date of experience: January 17, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review. Please note that we keep a large inventory in our stock, in case there is any availability issue an email is sent within 24-48 hours. Sorry your order was an out of stock item. A customer service agent will contact you directly to further address your concerns.

Sincerely,

New York
1 review
1 helpful vote
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CK533-1
January 19, 2018

I really loved my eyeglasses. The delivery took a bit longer than expected but it was worth the wait.

Date of experience: January 17, 2018
Colorado
1 review
0 helpful votes
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Excellent price and quick delivery
January 19, 2018

Bought my Oakley Airdrop eyeglasses from EZ Contacts and had a great experience. The product is great, the turn around time was fast and the pricing was very competitive.

Date of experience: January 17, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for taking the time to write your review. We're happy to hear about your order experience and that you received your order in a timely fashion.We're looking forward in continue serving you with par excellence.

Sincerely,

Texas
2 reviews
1 helpful vote
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Great service!
January 19, 2018

Very professional and great customer service!. Kylie help me to verify prescription right away!. I really needed my contacts right away!. Will be back for more contact. With my 10% off code.

Date of experience: January 17, 2018
South Carolina
1 review
0 helpful votes
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1st order fine. 2nd order, price was $34 for oasys astigmatism while others online were in the $23 to $24 range. Ordered 9 days ago. Shipping status? Who knows? They don't know. They promised an email to let me know. Shouldn't they do that automatically?

And as for this site? Why should I give you my order # online. You could use it to look up my info.

Date of experience: January 17, 2018
New Jersey
1 review
0 helpful votes
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UPS tracking number
January 19, 2018

Angel was able to look for the UPS tracking number of my order which was not provided to me when the order was shipped.

Date of experience: January 17, 2018
Utah
1 review
0 helpful votes
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This was my first time ordering glasses online. They were one of the only sites that had the brand/style I wanted. Ordering was simple and Im super happy with my glasses!

Date of experience: January 17, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review! We're excited to hear that you're enjoying your new order. We are looking forward in servicing you again in the near future.

Sincerely,

Texas
1 review
1 helpful vote
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Not happy with delivery time!
January 19, 2018

When I ordered the glasses they showed in stock with a 5-7 day delivery. After ordering I was told they would be delayed and arrive in 7-10 days. 3 weeks later they finally arrived. I would have considered ordering them elsewhere had I known this was how long it would take to receive them. When they did arrive I was happy the product and the accessories that came with the glasses.

Date of experience: January 16, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review. Please note that we keep a large inventory in our stock, in case there is any availability issue an email is sent within 24-48 hours. Sorry your order was an out of stock item. A customer service agent will contact you directly to further address your concerns.

Sincerely,

Washington
1 review
1 helpful vote
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Great Quality
January 19, 2018

I saved so much by buying from EZContact online! The glasses were a perfect fit and I was pleasantly surprised by all the other glasses supplies.

Date of experience: January 16, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review! We're excited to hear that you're enjoying your new order. We sent along those little extras to enhance your order. Thank you for noticing our great efforts.

Sincerely,

Texas
1 review
0 helpful votes
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Order took way too long to receive.
January 19, 2018

I ordered my glasses on November 27 hoping I would get them for a family vacation in late December to Cancun. After multiple calls to check on the status, I finally received my glasses the week of January 8,2018. That is 6-7 weeks.

Date of experience: January 16, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your feedback. We apologize about the unexpected back order with the manufacturer on the frame you ordered. A customer service agent will contact you directly to further address your concerns.

Sincerely,

New York
1 review
0 helpful votes
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Did not deliver!
January 19, 2018

Took more than Aa month to finally get my sunglasses, supposed to come in 7-10 days, not a word from the website

Date of experience: January 16, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review. Please note that we keep a large inventory in our stock, in case there is any availability issue an email is sent within 24-48 hours. Sorry your order was an out of stock item. A customer service agent will contact you directly to further address your concerns.

Sincerely,

Nevada
1 review
0 helpful votes
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Kylie is excellent
January 18, 2018

Kylie your rep is super great. Helped me with my order and very patient. Kudos to her and Ex Contacts

Date of experience: January 16, 2018
California
1 review
0 helpful votes
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Nice Glasses
January 18, 2018

It was easy and quick getting my prescription glasses and they are perfect. I ordered a pair of sunglass clips that didn't fit my frames and the return was easy

Date of experience: January 16, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for passing along your great feedback! We look forward in continue serving you with par excellence.

Sincerely,

New York
1 review
0 helpful votes
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Amazing customer service
January 18, 2018

Thank you for assisting with my order. I appreciate how nice and helpful you were. I can't wait to order from you again

Date of experience: January 16, 2018
Pennsylvania
1 review
1 helpful vote
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BAD service
January 18, 2018

I made a purchase on 2017, December 23 and today 2018, January 16 I still have not received it.

VERY BAD SERVICE

I made a purchase on 2017, December 23 and today 2018, January 16 I still have not received it

Date of experience: January 16, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your feedback. We apologize to hear about your order experience. Please be advised your order was processed and ship within advised time frame and shipped December 31st. Unfortunately, the carrier had an issue delivering the package to you and therefore delayed your shipment to be delivered. According to your tracking number, the package shows to be delivered. We hope that your order has arrived intact and that everything turned out to be ok.

Sincerely,

Illinois
1 review
0 helpful votes
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Terrible experience
January 18, 2018

I ordered my glasses back on December 13. Webpage said I wouldn't be charged until the glasses went to lab. Received email saying frames were backorder. Was still charged. Here we are a month later and still no order.

Date of experience: January 16, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review! We apologize to hear about your experience. According to your tracking information; your package shows to be delivered. A customer service agent will contact you directly to further address your concerns.

Sincerely,

Iowa
1 review
0 helpful votes
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Very nice representative
January 18, 2018

Online chat was very helpful and fast. A very nice representative. Kylie Grams was very nice and helpful. Thanks, Happy customer

Date of experience: January 16, 2018
Ohio
1 review
0 helpful votes
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Contact prescription verification
January 18, 2018

Amazing! They were so helpful right away! The chat made it easy to communicate. And they were able to make sure that I would get my contacts right away!

Date of experience: January 16, 2018
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for taking the time to write your review! We are very much complimented to hear about your great experience. We focus on 100% customer satisfaction, so thank you for letting us know about your great experience. We will continue to aim to service you with par excellence.

Sincerely,