EZContactsReviews 6,720

Chatted with Kylie Grams. Was a great help in advising on shipment of my daughters contacts within 24 hours. She was a very pleasant person. The shipment within 24 hours of this chat is acceptable to me. I will be waiting to confirm that this does happen.

The ordering process is simple enough. Ultimately, it took over a month for the order to ship despite there being a "Ships in 3-5 days" disclaimer on the product itself. I was later informed via email that it would be an additional 15 days for the order to ship. I emailed customer service and received no reply. I called to see if there was a substitute product or to change frames completely. The rep was friendly enough and emailed some other options, but they had two different delivery dates for the same product. I replied for clarification but received no response. I called after another week and was offered a discount on the frames that I purchased originally, to which I agreed. Then they charged me the original price. In my opinion, its not worth the hassle.

Order been place on dec 13 received it by Jan 10 almost a month i understand that it's been holiday season but a month way too much i've order some glasses by an other company on dec 14 2 pairs for the price of one guess what it took 4 days including week end to have boths pairs in hand. On your side the order was ready by january 1 but it leave new york on 7 why a week stock at your office. I was expecting much better service for the price as i pay more than $32.00 u.s. for a usps delivery and finally received it by normal post office which take more time even if i paid for a faster delivery. When i look at all problem i get with you this make me really unhappy about all process get seat on my chair and think about it how can i be happy

I waited a week after ordering for an update, and all I got from EZ were advertising emails. I finally called and was told my contacts were being shipped to their warehouse and they would get them in 1 or 2 days. No information given as to how long they would take to get shipped to me. I called 2 days later and was told that they would arrive at their warehouse in another day. I canceled the order and am now hoping that I get my refund.

I've purchased glasses online before, and purchased them with Transitions lenses and Crizal coatings. In both cases I received a certificate of authenticity (COA) with a serial number for the corresponding lens product. The manufacturers make a big deal of this is a way to ensure you actually receive their products and not a knock-off. I did not receive any COA's with the glasses I purchased through EZContacts, and the lenses I ordered had both Transitions and Crizal coating. I opened a support ticket to EZContacts and asked why I did not receive the COA's. I have not received a response beyond "we're looking into it." I'm not dissatisfied enough to return my glasses, but I will never purchase from EZ Contacts again because I have no confidence that I'm getting what I paid for.

Lenses are extremely poor quality. Was expecting a professional company that sells glasses like those in a physical glasses store. Even picked out frames of the exact model I tested in a physical location. The lenses are trash and reflect what you see in front of you in the top of the frame, essentially producing at the worst double vision and at best an aggravating distraction. Not safe for driving and extremely poor around computers and television. You pay the price of functional glasses and get trash. And if you want to return the garbage they sent you, they charge a restocking fee and shipping. Glasses case is poor quality plastic too that is hard to open. Buy at your own peril.