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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Easy to order, fast shipping, very competitive pricing. Will definitely be ordering from EZ Contacts again!
The glasses fit perfectly and were a wonderful price. I will certainly purchases glasses again from EZContacts.
Ordered prescription sunglasses on a Black Friday deal. For two months they kept telling me it would ship is 2 to 5 days, and then always some excuse for why it didn't. Eventually they said their lab couldn't build the glasses that were ordered and cancelled the transaction. Waste of time and lost the opportunity to get a good deal from another vendor on Black Friday.
Placed my first order with EZ Contacts and received them promptly at a competitive price. Their customer service was very helpful also
The BEST place to order contacts. I researched prices for days and EZCONTACTS was the most affordable. The contacts arrived very quickly, sooner than we expected. I recommend this company to everyone I know who is shopping for contacts or glases.
Received the wrong contacts. The only way to get it resolved was through email. It took days to get responded to. Took weeks to get resolved. I had to buy more contacts. Then wait to be refunded
Hi Douglas,
Thank you for your review. We sincerely apologize for the inconvenience caused by receiving the wrong contacts and the delay in resolving the issue. We understand how frustrating this situation must have been, especially with the added stress of purchasing more contacts in the meantime.
We are pleased to confirm that the refund has been processed for your order, and we appreciate your patience throughout this process. Please know that we are actively reviewing our systems to ensure faster response times and a smoother experience for our customers moving forward.
Thank you again for bringing this to our attention, and we apologize for the trouble you've faced. If you have any further questions or concerns, please don't hesitate to reach out to us.
I've purchased contacts from them 3 times in the past, no issues. (script is for +2.50) this last order they sent me was a script for -2.50 - BIG DIFFERENCE! I didn't notice, opened them, put them in and WOW... I couldn't see. They told me I could get a refund for 1 pack but not the other because it was open! SERIOUSLY? The company has my script on file (they wouldn't fulfill the order without it) So how is this my fault? So while waiting for them to get back to me I ordered more (I NEED THEM) and now they're saying the order is declinded due to an expired script! Well, the 1st order was for $88.85 and the 2nd order was for $98.85 (expedited shipping) SO I'm out contacts AND $187.70!
This will not be the end of me, I WANY MY MONEY BACK - I'll be contacting Joel Freedman directly!
Hi Jodi,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the prescription error and the subsequent issues with your order. We know how important it is to receive the correct contacts, and we take this matter seriously.
To resolve this for you, we’re sending out a new box with the correct prescription at no cost to you. One of our team members has reached out with additional information and will continue to assist you until this is fully resolved.
We deeply regret the mix-up and any misunderstanding about your prescription. Although we have processes in place to verify orders, we recognize that this situation should not have occurred. We’re reviewing our systems and procedures to ensure that this does not happen again.
We appreciate your patience and understanding as we work to make this right. Please don’t hesitate to contact us if you have any further concerns or questions.
Took over 30 days to receive my glasses - when I reached out to ask what's going on I was told that the frames were on back order. I asked for a discount on another pair…. I explained My glasses were broke - I was offered a 10 discount… really on glasses that cost over $400?
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
I ordered from EZcontacts because I was emailed a coupon and because they were they only site where I could order the exact Rx my doctor ordered (drop-down menus on other sites did not have the exact Rx my doctor gave me). After 6 days, I checked on their website and saw the order was "processing". I emailed the support email address, but after 36 hours with no response, I called my Optometrist to make sure they had confirmed the Rx, and they said they had done it the day after I ordered. I tried calling EZcontacts then but they don't seem to ever answer the phone - they offered me the option of a callback, and I did that, but I couldn't answer when they called back. So I did it again, and was finally able to answer - 9 days after I placed my order. They explained that the product was out of stock. I asked if they could cancel my order and they said yes, and that it would take 3-10 business days for the refund to process. I definitely will not be buying contacts from here again.
Hi Colleen,
Thank you for bringing this to our attention. We apologize for the delays in communication and the frustration caused by the stock issue with your order. We understand that waiting for important items like contacts can be incredibly inconvenient, and we deeply regret that our response times didn’t meet your expectations.
Our team is actively working to improve our communication and stock management processes to ensure this doesn’t happen again in the future. We sincerely appreciate your understanding as we work on resolving these areas.
We hope you’ll reconsider ordering with us again in the future. If you need further assistance, please reach out to us at [email protected]—we’re here to help.
I ordered a pair of glasses that said they'll be shipped in 3-5 days, but it took almost 2 months to ship. Customer service was initially in contact after I inquired about it, but then they stopped responding to my emails. If you're going to order from EZContacts, make sure to order the ones that say "ships same day".
Hi Dianne,
Thank you for sharing your experience with us. We sincerely apologize for the significant delay in shipping your order and for any frustration caused by our communication during the process.
While our team made efforts to stay in constant contact regarding your order, we regret if there were any lapses or miscommunication that left you feeling unsupported. Your satisfaction is important to us, and we’re committed to ensuring a more seamless experience moving forward.
We appreciate your feedback and will continue to work on improving both our shipping timelines and the consistency of our customer support. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Thank you for giving us the opportunity to address this issue and improve.
I reached out to EZContacts to explain some of my contacts was blurry etc. the representative gave me some options to try and reach back out to them once completed. She also stated that I may have a bad batch. However I reached and and confirmed that my prescription is correct so I will be contacting EZContacts again and o advise and get a solution.
My sunglasses were just as ordered, a beautiful pair of stingray Maui Jims to replace a pair I lost. Excellent service, shipping was fast and I have been wearing them everyday that I can.
Perfect experience. Slight delay in delivery date but worth the wait.
I ordered contacts which showed that they were in stock it was three weeks later that they shipped i had contacted EZcontacts twice before they shipped was told they had not cot the contacts from there factory or wherever yet so it took very close a month to get the contacts to me i fill that this was very poor service and probably will not order my next contacts from EZcontacts..
Hi John,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay in shipping your contacts and for any frustration caused by this experience.
While our website reflects in-stock status based on current availability, occasional delays can occur if our suppliers are unable to fulfill orders promptly. We understand this situation did not meet your expectations, and we regret any inconvenience it caused.
We’re glad to hear that our team was polite and communicative, but we take your concerns seriously and are committed to providing clear and accurate updates to our customers. Your feedback highlights areas where we can improve, and we’ll continue working to ensure a smoother process moving forward.
We hope to have the opportunity to serve you again in the future and restore your confidence in us.
I found the frames I was looking for and it was easy to order them. Prices much less than at eye doctors office. I will order from you again.
I've used this site twice now to find sunglasses. Very competitive pricing and good selection.
They had the best price I could find. Far below anyone else. I was glad I was able to find an online retailer to sell me these without going through multiple steps at my local dispenser.
Found my glasses at a great price with fast delivery. Would buy from them again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gene,
Thank you for your review. We deeply apologize for the inconvenience and frustration caused by the delay and cancellation of your order. We completely understand how disappointing it must have been to be given repeated timelines and not receive the service you expected.
The situation you’ve described does not reflect the experience we aim to provide, and we sincerely regret that we were unable to fulfill your order in a timely manner. Please know that we are taking steps to review and improve our processes to ensure that this type of issue does not happen in the future.
We truly value your feedback, and we appreciate your patience throughout this process. If you have any further questions or concerns, please don’t hesitate to reach out to us. Again, we are very sorry for the experience you’ve had.