EZContactsReviews 6,720

I received a case with my Kate Spade franes,. The case looked used, it was all scratched on the bottom and had a small rip. Called EZContscts and after some discussion, they agreed to send m3 a new case. That was about a month ago, and I havent seen a new case yet. Will have to call them again. Nit sure why they thought it was OK to send a damaged case. I ordered another pair with a prescription. I see double out of one lens. I have another pair that I bought elsewhere... same prescription... I see fine. Could I recommend EZCobtscts? Im afraid not.

I've ordered contacts in the past and had zero issues with the order/delivery/quality. My order was placed, filled and delivered in about a week or two at most. I thought I would try ordering glasses this year instead. The website didn't inform me of the duration glasses would take so I placed the order on March 27th and the glasses arrived 42 days later. I contacted customer service after 30 days and inquired to the status to which they replied that they were still waiting on the frames to be imported.

Again, not bad, just plan in advance.

This was my first time buying glasses. I went to two local retail stores which were both helpful to assist me find frames I like and fit. I would have preferred buying local, but unfortunately the prices at the retail stores were double EZContacts' pricing, so I decided to take a leap of faith and buy glasses online.

The ordering process was simple and customer support was helpful confirming the prescription information that I entered was correct. After I placed the order I was a little nervous because there were a few days where the glasses were at the lab, and I wasn't certain what was going on. I remained patient though and before I knew it I received a shipping notification. When I received my glasses a little over 1 week after placing the order I was satisfied with the frames and lenses. I would recommend and will use EZContacts again in the future.

To make a long story short: My glasses that I paid over a hundred dollars for came two weeks after they were supposed to be delivered, and I recieved bent frames. When I contacted the company requesting a return form so I could send back my item, I was blatantly ignored by the company for over a week. I sent four separate emails regarding my return, and each was ignored. No response at all. I wound up calling customer service, but when I was transferred to the returns line, a woman answered and claimed they were having "technical difficulties, and to please call back at another time" I called back an hour later and instead requested the orders information line. That extension wasn't having any technical issues- no surprise there. The woman there sent me the returns form and I was able to start processing my return. This company does everything it can to get you to be unable to return your items in the given 30 day period. Dishonest, disrespectful, untrustworthy and TERRIBLE business etiquette. Absolutely 100% DO NOT recommend this company to anyone at all. Awful experience.

Firstly, they have the worst customer service and send you automated emails if something goes wrong. I'm also now realizing that the contacts do make your eyes red. I waited over a month for a 5-7 day shipping and they had no explanation other than it being the suppliers fault for not shipping over. I then made a 2nd order because after a month I was desperate to get at least something. I paid $30 for a 1 day shipping before I had to leave town. The UPS person gave it to a random person and I never received it. Its hard to get a hold of the company but finally managed to get a rep. They assured me I would get reimbursed for the 1 day shipping for all the hassle of not receiving a single thing from them and paying so much. (This is almost 2 months in) Never happened and never received the confirmation on this. I still get emails from them on how they are following up with things. Worst customer service ever. Please save yourself the trouble and do not order from them.

Ordered contact lenses that arrived fairly quickly. Only problem was the company apparently did not read my doctor's prescription and sent the wrong lenses. I notified the company within minutes of opening the package and was emailed a return label. The order was shipped back on the same day and received by the company two days later. Two days after the return I emailed customer service about the replacement order. No response. Two more days and I emailed again. No response. In my opinion the correct order should have been shipped as soon as the company saw that the wrong order was on its way back to them. Especially since it was THEIR FAULT the order was wrong. After week of no response, I demanded a refund from EZContacts and contacted my bank to dispute the credit card charge. It has now been two weeks since this all began and the issue is still not resolved. I called the company on several occasions and will tell you that I do not think anyone knows what happens to orders. Every call required a complete explanation of my issue, with no apparent notes or comments in their system, referring to my order number and the problem I was experiencing. This has been the most frustrating experience I have ever had with an online company. Stay away!

On a recent visit to my dermatology office, I noticed a cute pair of glasses on the receptionist and asked her what brand they were. She told me Tory Burch. I found the frame on EzContacts.com for a great price along with a second pair and entered my prescription information. The first package arrived within a week and the second the next week. I was very pleased with the Tory Burch frame and my prescription was perfect but the second frame seemed to be crooked. I contacted customer service who responded promptly with a return label and instructions. Overall, a good experience and I would order from them again.

They do not follow their own shipping policy. Contacts ordered over a week ago. Still no contacts or contact from ezcontacts. No shipping information, no reason for the delay. Online chat 'agent not available'.

Shipping policy:
"Contact Lenses
Orders placed before 2:00pm EST will be processed that same business day. Instock contact lens orders ship out within 1 - 2 business days.

Order Delays
If your order will experience a delay due to a backorder, credit card verification problem, or availability problem then we will notify you via e-mail within 24 hours"

One of the worst customer service I have seen, After placing an order for 4 weeks I did not hear back from anyone on any delays and or even progress, after I made a call which took 45 minutes to find someone - they said the glasses are in the warehouse - should be shipped within 2 days - after 3 weeks of my call it was finally shipped - I waited forever to get the glasses - PLEASE DO NOT ORDER FROM THIS WEB SITE IF YOU NEED YOUR DELIVERY ON A SHORT NOTICE

I was sent the wrong frames. Well, the wrong color. Ordered brown with orange tips, got black with green tips. Used the online portal to contact customer support. Didn't hear back. Called it in over the phone. Which took a couple of days due to the time difference and call volumes. The customer service agent on the phone was very helpful. I got an RMA and shipping label to return the glasses. They arrived back in Brooklyn last Friday according to the USPS. Hopefully the correct glasses get shipped to me soon.