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EZContacts

3.4

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Kentucky
1 review
3 helpful votes
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Not correct prescription
July 6, 2018

I cannot even see out of these. It is my prescription but they came out wrong. And delivery took a long time. Frames are pretty but they are useless to me.

Date of experience: July 4, 2018
New York
2 reviews
1 helpful vote
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Great quick service
Chat was so easy with Daryl G
Took care of everything in a few minutes and even sent in Rx directly to him
Hopefully shipping is as good as service

Date of experience: July 4, 2018
Georgia
1 review
2 helpful votes
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Very disappointed.
July 6, 2018

EZ Contacts Took a month to ship me my daily contacts. I called about them on serval time. They said their warehouse was out of the product. I did finally receive the contacts. Once I receive the contacts they were in a box from another country. Each time I emailed them I receive the same email from on each account. This company is a joke I would not waste my time.

Date of experience: July 4, 2018
New York
1 review
4 helpful votes
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The worst, took the money, processed order, 1 week later still processing. What the hell? I need my contacts

Date of experience: July 3, 2018
Alabama
1 review
2 helpful votes
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Processing Time
July 5, 2018

I truly LOVE my prescription Ray-Ban aviators and the price was unbeatable. The only thing I did not appreciate about this site was that the processing time was not stated clearly in the beginning and then when I emailed my questions to customer service, I was given two different answers, the last answer being an even longer time than the last.

Date of experience: July 3, 2018
Oregon
1 review
2 helpful votes
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Go to an optical store, make note of the model you want to buy, then come here and find it cheaper. If you are not in a hurry, shipping is free.

Date of experience: July 3, 2018
Colorado
2 reviews
5 helpful votes
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I ordered a pair of Serengeti glasses that they said was available. Then they told me via email it would be almost 2 months to get them! I replied I was canceling the order. But there's no way to cancel on your order link! I had to call them to do it. AVOID this company!

Date of experience: July 3, 2018
New York
1 review
1 helpful vote
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Great prescription sunglasses!
July 5, 2018

This is the 2nd time I have purchased prescription sunglasses from EZ contacts. Great price, great quality, and authentic.

Date of experience: July 2, 2018
California
1 review
1 helpful vote
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My eyeglasses were fit with the perfect prescription and shipped quickly. I loved the price of it all too. I'll make sure I shop at EZContacts from now on.

Date of experience: July 2, 2018
Israel
1 review
1 helpful vote
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Me llegó antes la solicitud de revisión de los lentes, que los lentes. Algunas comunicaciones mediantes y los lentes llegaron justo a tiempo. Al principio muy insatisfecha, pero fueron mostrando mayor empatía y solucionaron todo.
Los lentes son realmente preciosos y los fotocromaticos son increíbles

Date of experience: July 2, 2018
Michigan
1 review
2 helpful votes
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I ordered a pair of glasses for my son and didn't hear anything from them for 10 days (website says they ship in 5-7 days). For three days in a row I was told that they'd ship tomorrow... they didn't. I finally requested a manager who told me that because I'd ordered them with anti-glare they would take additional time to ship. It never said that on the website... anywhere. My son's glasses arrived nearly a month after I ordered them with terrible communication along the way. Terrible experience!

Date of experience: July 2, 2018
Indiana
2 reviews
1 helpful vote
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Happy customer
July 4, 2018

Although my order was on backorder for several weeks, once I received my new perscription sunglasses, I was very happy with them!

Date of experience: July 2, 2018
Germany
1 review
1 helpful vote
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Authentic
July 4, 2018

Frames are Lightweight and Authentic. Shipping was timely, but that was to be expected. Customer Service was very helpful as well

Date of experience: July 2, 2018
New York
3 reviews
1 helpful vote
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Glasses
July 4, 2018

Great service along-with very professional service. I would recommend if your replacing existing prescription for glasses.
Prices are very good.

Date of experience: July 2, 2018
Nevada
1 review
0 helpful votes
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Disappointed
July 2, 2018

Lenses were broken when recieved the package. Had a chip out of the glass where it met the frames. Seems like the lens wasnt properly put in because its even a little lower than the other

Date of experience: June 30, 2018
Arizona
1 review
1 helpful vote
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Still don't have my glasses
July 1, 2018

Ordered June 4. Was told order is delayed until June 18. By June 29, no word. Logged in, order still in the processing phase. Contacted the company. Instead of a response, I got this review request. Free shipping and advertising quick turn around times only works when they decide to ship the product.

Date of experience: June 29, 2018
Tennessee
1 review
1 helpful vote
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If you need your contacts based on the time frame they state (5-7 days) then go elsewhere... 10 days later, no one can give me a shipping confirmation even though they say "We would like to inform you that your order is already in transit we're just only waiting for the tracking number. Once available will update you through this E-mail."

Date of experience: June 29, 2018
California
1 review
1 helpful vote
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FAKE, STAY AWAY!
June 30, 2018

DON'T GIVE YOUR BUSINESS HERE! THEY ARE SCAMMERS AND THIEVES!

THEY WON'T REFUND YOUR MONEY FOR SELLING FAKE PRODUCTS! AND IF YOU TRY TO RETURN THE ITEM, GOOD LUCK!

Date of experience: June 28, 2018
Arizona
1 review
1 helpful vote
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See above. MmcjfhfhfhfhfhfnfnfnfnfkfjfjgjgmbmgmbmvmvmvmvmvmvmvmfSjfjgjgjgjfjfjfjfjfjg)gagjfjvitjgjgjgjgjgjgnfnfjgjgjfkemeeoyg8vteuvnefivunerivuernverndirjvnrekvjneroveroe

Date of experience: June 28, 2018
Germany
1 review
1 helpful vote
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Great item
June 30, 2018

Good quality! Maybe you can add an option where someone can try on the frames online before purchase

Date of experience: June 28, 2018