EZContactsReviews 6,720

I ordered contacts June 20 and they just arrived July 22. I placed weekly calls after the second week. They said at first it wears a manufacturing issue, the next week they said they would get back to me when they did a little research into the problem. (They didnt) A week ago they said the manufacturer would drop ship them to me (they didnt) and that they would express ship to me. They are for my daughter who had to leave on a two week trip the day before they arrived. Thought if I ordered them 4 weeks before her trip they would be here in plenty of time. Too bad it took 4 weeks and 5 days to arrive

After writing this review and sending off another volley of emails, I was contacted by someone in the company who said my lenses were on their way. They were not due to arrive for another week but I did get them and the Rx was correct. Lenses are in good shape. After my experience with them, I'll stick with ordering my lenses from my eye doctor instead just to avoid the hassle in the near future.

I REALLY really wish I had read reviews of this place before ordering my lenses. They state that they don't charge you until the order is shipped and they took my money and a week later, it still hasn't shipped out. I am so angry right now. If I don't hear back from them, I am calling my credit card company and seeing if I can dispute the charge and have it reversed.
Stay away from this place!
I will adjust my review if I manage to get my lenses soon and if they are the correct Rx.

I ordered Eyeglasses from Ezcontacts with Overnight shipping and have inquiring about my Eyeglasses for 11 days with my order status as Processing with no emails about delays or anything. Customer service agents lied and told me system was down I hung up and called back within 5 minutes and was lied to again by the next customer service representative that told me he doesnt know why eyeglasses are just sitting in the warehouse not shipped. I will never order anything from Ezcontacts.com ever again.

I was excited about a pair of sunglasses I'd found at a 45% lower cost than any closest competitor and immediately called to confirm the order was received. They sent confirmation email but nothing about shipping or tracking which was important because I didn't want to miss the package/risk theft.The first two associates I spoke to were on the third day of the 2-3 processing time, and both seemed annoyed and said it would ship today and I'd get confirmation with tracking info via email. I am reluctant to continue with this order because I have called twice and had waits of over ten minutes, while at work--and the attendants do not offer any info other than "you'll receive an email when your order has shipped--it'll go out today." It is now 2:45 PM EST, so there is certainly some time before the day ends, but it is now the back half of the business day and the last day they said it'd take to process. It'd be great to have that shipping confirmation for peace of mind as I have to be home to receive shipping where I live. After 17 minutes on hold I was hung up on! Complete joke! Silence then a click. Next guy was polite but couldn't even confirm if the order was shipped. It said in process--FOUR DAYS IN A ROW WHEN PROMISED 2-3 Processing before shipping. Complete Joke! They are trying to expedite shipping from manufacturer but as I originally stated: the discount had me doubting the authenticity and turnaround time--they assured me of authenticity and availability, but couldn't get the manufacturer to ship. They were $210.00 in store $100.00 at ex contacts. Should've known the money saved wouldn't be worth the headache that ensued.

I ordered my frames on 7th of July. Now it is 23rd of July. Neither have I any updates, nor a reply from them. I e-mailed them twice, after my e-mail, they said it'll be two days and my order will be shipped. Now, it's been 4 days since they replied me and I still don't have my frame. I cannot reach them! I don't recommend buying a single glass cloth from them.

Plus, I don't believe these reviews here. Most of them seemed fake to me.