Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of EZContacts

EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate EZContacts?
grey stargrey stargrey stargrey stargrey star

EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
This company does not typically respond to reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Monique H.
Unfollow Monique H.
Share Review
Report Review

Very pleased
September 1, 2018

Although the delivery was a bit longer than expected, we were overall pleased with the cost, service and product! We will be using again!

Date of experience: August 29, 2018
California
1 review
1 helpful vote
Follow Irene H.
Unfollow Irene H.
Share Review
Report Review

A perfect experience and product
August 31, 2018

This is the first time I've ordered glasses online and couldn't be happier. I lost my other pair, and was able to find the exact same frame from EZContacts, but much cheaper. The glasses actually feel better (prescription and frames) than what I had originally got from Lenscrafters. And they included the original Burberry box, case, cloth wipe not to mention EZContacts own cleaning and mini-screwdriver kit. I could not be happier!

Date of experience: August 29, 2018
New Jersey
1 review
1 helpful vote
Follow Romy H.
Unfollow Romy H.
Share Review
Report Review

Great Customer Service
August 31, 2018

I had a random issue and they rectified the situation quickly and effectively. I would order from them again.

Date of experience: August 29, 2018
Texas
1 review
0 helpful votes
Follow Jose R.
Unfollow Jose R.
Share Review
Report Review

Very good product
August 31, 2018

I was very satisfied with my glasses. Yeah they came in late but it was because they weren't in stock and I understand that. The packaging was really good, it looked professional. I will be buying again sometime for sure. I also didn't have a problem with anything. That deserves 5 stars.

Date of experience: August 29, 2018
Germany
1 review
1 helpful vote
Follow E N.
Unfollow E N.
Share Review
Report Review

Great customer service
August 31, 2018

I had a question on my order and shipping timeframe. Galvin F was very helpful with providing me info and the shipping timeframe. Thanks!

Date of experience: August 29, 2018
Washington
1 review
1 helpful vote
Follow Gary S.
Unfollow Gary S.
Share Review
Report Review

Top quality product slow to produce
August 31, 2018

The lenses were excellent as were the frames but the time frame was way outside your advertised claim

Date of experience: August 29, 2018
Texas
1 review
1 helpful vote
Follow Shelley J.
Unfollow Shelley J.
Share Review
Report Review

Love my prescription sunglasses!
August 31, 2018

I have always wanted prescription sunglasses but never would buy any because they are so expensive. These were affordable and I got what I wanted!

Date of experience: August 29, 2018
Rhode Island
1 review
1 helpful vote
Follow amber m.
Unfollow amber m.
Share Review
Report Review

Loved the glasses but sent back to exchange for smaller. Customer service was very friendly and helpful and it was simple. Responses aren't super quick but not uncommonly slow either. Shipment for my first pair was a little slower but perhaps the style was not in stock at the time. Waiting on the exchange still

Date of experience: August 28, 2018
New Hampshire
2 reviews
1 helpful vote
Follow Donna H.
Unfollow Donna H.
Share Review
Report Review

Easy to order
August 30, 2018

It was easy to order glasses and the result was good, but it took two weeks, and because of the length of time, I must postpone my cataract surgery. Also, I had to find an optician to adjust them because they kept slipping down my nose, and now they are not comfortable

Date of experience: August 28, 2018
New York
1 review
1 helpful vote
Follow Xiayun H.
Unfollow Xiayun H.
Share Review
Report Review

Great product
August 30, 2018

The eyeglass was exactly what I expected. I got it in 5 weeks which was not bad considering the frame was back-ordered for 2 weeks.

Date of experience: August 28, 2018
Oregon
1 review
1 helpful vote
Follow Scott W.
Unfollow Scott W.
Share Review
Report Review

The sun glasses arrived with correct prescription. Very nice quality saved hundreds as I could find them online elsewhere for less. I take care of this pair and wear my old ones for working outside. These are too nice to drop or scratch, so I am keeping them in the little bag to keep them new. Very nice looking and the extra cost for the polarized lenses is worth it.

Date of experience: August 28, 2018
Missouri
1 review
1 helpful vote
Follow Carol H.
Unfollow Carol H.
Share Review
Report Review

Nothing to write I'm still waiting to receive my glasses. That's why I give it a rating of 1 out of 5.

Date of experience: August 28, 2018
California
2 reviews
1 helpful vote
Follow Patrice S.
Unfollow Patrice S.
Share Review
Report Review

PD question
August 30, 2018

Outstanding service. All questions answered. Thank you! Looking forward to getting my new glasses thru EZ Contacts.

Date of experience: August 28, 2018
New York
1 review
1 helpful vote
Follow Irene p.
Unfollow Irene p.
Share Review
Report Review

I really was very happy the way Galvin Fein handled the problem. It was quick and done in a professional manner

Date of experience: August 28, 2018
Illinois
2 reviews
6 helpful votes
Follow Kevin T.
Unfollow Kevin T.
Share Review
Report Review

3 weeks still and no sign or word of a shipment of my order.
Customer service responds with the same exact BS response. It'll be a couple of days... I've been hearing that for 3 weeks now.

Date of experience: August 28, 2018
Maryland
1 review
1 helpful vote
Follow Melissa W.
Unfollow Melissa W.
Share Review
Report Review

I finally received my glasses after two months later. I didn't expect it to take so long because the site said it would ship within 5-7 days. I am please with the product and found it to be a great price though.

Date of experience: August 27, 2018
Iowa
1 review
1 helpful vote
Follow Amber W.
Unfollow Amber W.
Share Review
Report Review

Shipping definitely was not one day like I paid for and my sons glasses are already ripped on the arm, I'm fairly upset and sure we'll be returning. Unfortunately, I'm on a family vacation post an overseas deployment my husband recently finished so that comes first.

Date of experience: August 27, 2018
Utah
1 review
1 helpful vote
Follow Ricard W.
Unfollow Ricard W.
Share Review
Report Review

Very slow
August 29, 2018

Took 6 weeks to get a simple frame with prescription lenses. They do not actually have the frames in stock and has to order them from manufacturer.

Date of experience: August 27, 2018
Texas
1 review
1 helpful vote
Follow Melanie P.
Unfollow Melanie P.
Share Review
Report Review

Longest wait for glasses ever.
August 29, 2018

Very little communication on their part. I knew it would take a while to get my frames but I really didn't expect it to take one day shy of a whole month. I am satisfied with the quality of my frames and RX lenses, but I doubt I'll buy from EZContacts again because of how long I had to wait for the frames to arrive.

Date of experience: August 27, 2018
Dan V.
California
2 reviews
3 helpful votes
Follow Dan V.
Unfollow Dan V.
Share Review
Report Review

better than expected
August 29, 2018

lenses ground correctly, frames first rate, good and fast customer service when a frame change was necessary.

Date of experience: August 27, 2018