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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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North Carolina
1 review
1 helpful vote
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Great experience!
September 6, 2018

This was my first time ordering glasses through an online site. The processs was easy, the product is great and they arrived quickly! Thank you :)

Date of experience: September 4, 2018
Illinois
1 review
1 helpful vote
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Terrific experience!
September 6, 2018

This is unbelievable! For the same product, I would have spent nearly $250, but with EZContacts.com, I spent less than $50. I am telling friends and family about this great buying experience.

Date of experience: September 4, 2018
Germany
1 review
1 helpful vote
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I Love My Glasses They're Amazing.
September 6, 2018

Forget Order glasses from businesses and having to wait 2 weeks or more. EZ gets them to you way quicker and way cheaper.

Date of experience: September 3, 2018
Texas
1 review
1 helpful vote
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Great customer service
September 6, 2018

While i had a horrible time getting my call to not get dropped (5 times). I was able to get my call back number to someone before it dropped. After they called me back. All my questions were answered. Employee was very helpful. Total time to receive glasses was around 2 weeks so i highly recommend buying frames in stock or paying more on shipping.

Date of experience: September 3, 2018
California
1 review
1 helpful vote
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Took over 1 month to receive order
September 5, 2018

I would have preferred if the site had not allowed an order for frames that were back ordered. It took over 1 month to receive a single glasses order. Otherwise the ordering process was fine.

Date of experience: September 3, 2018
Virginia
1 review
1 helpful vote
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Scum Company
September 5, 2018

It literally took an entire month before they even shipped the glasses out. This is even after I emailed multiple times requesting a cancellation. This is a bull$#*! company with no customer service. Never again. I went to another online company ordered the same exact frames with prescription lenses and got them in 3 DAYS.

Date of experience: September 3, 2018
Connecticut
3 reviews
0 helpful votes
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Love the glasses
September 5, 2018

However. No one notified me they were out of stock. So I waited almost a month. I called back and they helped me pick out another pair. They should've notified me

Date of experience: September 3, 2018
Canada
1 review
1 helpful vote
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Great Experience
September 5, 2018

Great Glasses at good price.
They even shipped a small screwdriver cleaning cloth and cleaning spray along with the lenses you would find in the frames on the shelf. Will definitely buy again!

Date of experience: September 3, 2018
New York
1 review
1 helpful vote
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1 month
September 5, 2018

It took a month to get my glasses. I was really dissapointed especially after paying for the 3-5 day shipping. It would have been nice to receive updates about the matter. I'll be buying glasses and contacts elsewhere.

Date of experience: September 3, 2018
Florida
1 review
2 helpful votes
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After trying to enter my prescription into an order and having no luck doing so (OD SHP = pl) but the OD SPH field only accepts numbers, what?, I clicked on the start chat where I was greeted by Mark in less than a minute.

He then asked me for my prescription and walked through the process of translating my prescription into the correct numbers needed to order my lenses. The order was placed within minutes and I can now go about my day knowing that my contacts will arrive in the mail soon and that the order was placed correctly.

Thanks!

Date of experience: September 3, 2018
Florida
1 review
0 helpful votes
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Fast and Easy
September 5, 2018

I had a problem entering my DOB so I started a chat with Angel who assisted me in completing my order. She confirmed my order and my contacts are on the way.

Date of experience: September 3, 2018
New York
3 reviews
0 helpful votes
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Will not order again. Surprised to have such a difficult experience given posted reviews. I will be returning the glasses.

Date of experience: September 2, 2018
California
1 review
1 helpful vote
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Unsure
September 4, 2018

I received glasses that has no verification of what I paid for. I got transitions and the glasses did not have transistion on them, I had to return them to be fixed. I still have not received them back and I have not received a call or anything. They didn't even inform me that they received the glasses.

Date of experience: September 2, 2018
Pennsylvania
1 review
1 helpful vote
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The glasses were perfect!
September 3, 2018

Its worth the money. The glasses cost less but the quality is perfect. Do try ezcontacts guys, you wont regret it

Date of experience: September 1, 2018
Pennsylvania
1 review
2 helpful votes
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Site is sketchy, run by liars.
September 3, 2018

I emailed customer service with some questions about the frames I was ordering. I was told, in writing, that my frames would come in a case and arrive promptly. Instead, they arrived unwrapped and without a case, and we're warped during shipment. This is the worst eyeglasses experience I've ever had, and I've ordered this brand of frames on several occasions. EZContacts is the first site to be such a disaster. I'd never purchase from them again.

Date of experience: September 1, 2018
Texas
1 review
2 helpful votes
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So much potential
September 3, 2018

I was told it was going to take 7-10 for my glasses, a month later when I finally got them no one was even remorseful. They apologized, but I just wanted someone to let me know they were going to be late. I understand demand and issues that arise, but just be professional enough to let me know and not hide behind the next person up the chain of command.

Date of experience: August 31, 2018
Florida
1 review
1 helpful vote
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The absolute worse
September 2, 2018

This company took my order for contact lenses on August 17th a full week later I still have not received my order. I call I'm told I'll get a call back nothing I called the next day I'm told I get a call back nothing they supposedly need to contact the supplier and I have still heard nothing nobody will get my order to me nor do they care to explain why you're did they give me an option to not even place the order in the first place if this is the case which is what I would have done. I'm pretty positive when you call the call center is in a completely different company and they know absolutely nothing they can't even contact their own supplier other than send them messages and wait for a reply in days. What kind of a business is this. Never had this problem from 1-800 Contacts and Ill try to get my money back.

Date of experience: August 31, 2018
California
1 review
2 helpful votes
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Would not buy from again
September 2, 2018

My order took almost a month when originally I was told glasses would be shipped in a week. I had to reach out at least twice to see why they hadn't arrived.

Date of experience: August 31, 2018
District of Columbia
1 review
0 helpful votes
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Wrong color
September 2, 2018

I was sent the wrong color. The frames are nice but I ordered the lighter color...

Date of experience: August 31, 2018
Virginia
1 review
1 helpful vote
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Love these glasses
September 2, 2018

It took a while for me to receive my glasses, but once I get them 2 months later( frames were on back order), they were perfect. Would definitely order again from EZ. Thank you!

Date of experience: August 31, 2018