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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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The order process was quick and easy. No problems. The text updates let me know when my glasses were shipping and when they arrived. I save hundreds ordering rather than going to thru a store.
Being a new customer and buying contacts which would be my first time to use this brand - DAILIES AquaComfort Plus Toric- Galvin Fein was very helpful especially with regards to shipping- after I informed him I'm down to 2 sample contacts and the fact that your company was closed for holiday yesterday-he offered a better shipping alternative at no cost- an excellent customer
Service- shows concern and compassion which is a plus for EZContacts!
Competitive price on frames that included prescription lenses. Arrived in under a week. Will do business with these guys again.
Quick to responding back to my questions. Seems very helpful. Awaiting email to know exactly how I feel but Galvin Fein was helpful regardless.
Galvin was was very promt and helpful. He answered my prescription/order questions and assured me that he would take care of the order personally!
They got me. I was enticed by the lower prices and fast shipping. Placed my order on Sep 3,2018 and its Sep 19th and my order for regular out the box sunglasses with no prescription, still says processing when I check the order status. Really disappointed as a consumer. Sometimes you really do get what you pay for.
Bought a pair of Tom Ford Georgia sunglasses from EZ contacts, at the same time I purchased the same pair direct from the Tom Ford website. The size of the Tom Ford boxes from EZ contacts were much bigger than the ones that came directly from the Tom Ford website, the case was also soft shell comapred to the hard shell case from Tom Ford.com The logo was crisper and the serial numbers were smaller on the real sunnies. Overall, really good fake, but I never wanted to purchase fake sunglasses!
Nice selection of glasses. Great prices! Bought 2 pair for my son. Average shipping times for glasses with lenses.
I ordered 4 boxes of contacts they state delivery 3 to 7 business day no way. I emailed customer service last week to check on the order and got an email that they were closed for 9/11, the problem is I emailed them on 9/14. They shipped today after me calling and getting upset. They say they will be here in another 7 days. Not good enough. I have ordered from this site 4 or 5 times and this time has been the worst. Never again save yourself the trouble.
I'm trying to return my contacts lenses to them due to a recall from the manufacturer. I've been going through this for two weeks now. First week: I started by calling them... phone calls don't work. I did get through once and was told someone would respond to me within 24 hours. HA! What a joke! IT took 8 days to get my first response from them! I finally heard from someone, they gave me a return label for me to send my contact lenses back to them and asked me if I had any additional questions. I did have some questions, wrote to my "assigned rep" Diana, and three days later, I still have not received a response. What a surprise... NOT! I think I made a HUGH mistake returning the contact lenses. Like Jon D. Said... Stay away from them! I will NEVER use EZ Contacts again.
More than two weeks to get half of my order which is have bad lenses and second half of my order didnt get it till now
Found glasses I liked at my optometrist's office and bought hem here at a fraction of the price. Easy process and fast delivery!
Kate Spade frames were significantly less than the local optician and quality of progressive lenses were excellent.
High quality frame.
Order process was smooth and user friendly
Shipping was quick arrived faster than expected.
The sunglasses are great. They took a long time to get. I couldn't get through by phone to find out what the delay was. Finally I sent an email and the problem was solved.
Very user friendly website, great selection of glasses and sunglass to choose from.
Customer service is always there to help
Second pair of glasses I have bought from the company and once again total satisfaction from start to finish. Glasses arrived in less than 2 weeks and everything was perfect.
Lenses shipped chipped due to error in cutting/inserting into frame. Have emailed, contacted through website and called but still no response.
This company is terrible. They claim 3-5 day delivery knowing full well they cannot meet this delivery window. In fact, they could not even provide me with an approximate delivery date more than 4 weeks after my order was placed.
I was eventually forced to cancel my order after wondering if my money had been stolen my money. And don't expect them to be pro-active and contact you about a order delay. They will accept your payment, you will not receive your order, and be forced to call them on a weekly basis to get bogus and inaccurate updates on the status of your order
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members