EZContactsReviews 6,720

They're an unbelievable fraud. They never shipped the contacts. Then when I contact them they said they would send them--all confirmed on email. They never sent them again. Again contacted them via email. Again they said sorry and said they would send, then never sent the contacts. When I finally disputed it with my credit card company they couldn't do anything because they said it had been more than two months since I placed my order-- the company seems to have deliberately strung out my complaint to avoid dealing with a lost shipment and to push things past the time I could dispute the credit card charge.

I decided to place an order here after I found two pairs of Oakley sunglasses highly discounted, one being a hard pair to find.

I placed the order and my credit card was charged a day later.

After 11 days, I heard nothing - no shipping confirmation or emails. I took to their chat and was told that one pair was discontinued and could not be acquired and the second pair, would have to be ordered directly from Oakley and take 5-7 days.

So they took my money for sunglasses that they not only didn't have in stock, but one they couldn't even order and the other pair they still had not yet ordered after 11 days! And they did nothing to contact me... Makes me wonder how long they would have kept my money before contacting me, if ever.

One of the worst online retailer experiences I've had. Stay away from this mess.

I ordered a pair of prescription Oakley sunglasses on July 18th. The frames were back ordered. No big deal. I loved the frame and didn't mind waiting. Finally received then on August 31. The lenses were not the correct color that I ordered. Called customer service, they sent me a return label, and the next day I shipped them back. It's now September 21 and I don't have my glasses nor an answer as to when I'll get them. I understand there are things out of their control (product back order) but to ship out glasses that weren't correct (poor quality control) and not have a sense of urgency to correct the error (poor customer service) is frustrating to say the least. Hopefully I'll get my frames before my prescription changes, lol.

I looked at a number of sites to find sports googles for my daughter and came back to EZ. There were many choices in frames and lenses but less expensive than many other places. Could use more frame colors for school teams. Black isn't my daughter's first choice. She was not thrilled to have to wear them but after getting hit in the face with a volleyball and having one nose pad indent into her skin and bleed, she was glad we had ordered them. They took a bit longer to come than I would have liked but am grateful she now has the eye protection. No complaints of fogging and says it is like looking through her regular glasses. She will wear them for basketball as well.

My eyeglasses came with a minor scratch on the left lens which was disappointing. I became extremely disappointed after reading their exchange section. So, it is very inconvenient for me to return the scratched eyeglasses when I obviously need them. They should send new eyeglasses and then have the customer return the original. As risky it may seem, EZContacts should allow this with a credit card or debit card on file in case the customer does not send the first pair back, the customer will be charged. I wish this was their exchange policy! So, due to the inconvenience of returning the product back and wait for another 2 weeks for a new pair, I did not make an exchange or requested a refund. I purchased the product trusting that it will be better buying online and not going to a local optometry in terms of price and it was, but it came with a defect which it is very dissatisfying. They should be careful not scratching a lens and check for any scratches before the product is sent.