EyeglassesDepot

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EyeglassesDepot Reviews Summary

EyeglassesDepot has 74 customer reviews and ranks 139th in the Sunglasses category.

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Washington
2 reviews
0 helpful votes
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Very good product
January 19, 2021

Both sunglasses look lovely on had 30% off the original price which was cheap anyway and came next day!

Date of experience: January 7, 2021
West Virginia
2 reviews
0 helpful votes
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Amazing price
January 7, 2021

Amazing service provided by them. The delivery was on time and I received amazing product. The price was also affordable. I would recommend them to everyone.

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Good Product
January 7, 2021

I've used Eyeglassesdepot several times several time's now and I can't fault the products or the service. I've also had to return a pair of Persol's that I didn't like and the return process was faultless - I used recorded delivery for peace of mind, but they do supply a return envelope and the refund was processed Straight away and took about two days. Brilliant online retailer and I will be using them again in future.

Date of experience: January 6, 2021
Washington
3 reviews
0 helpful votes
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Fast Delivery
January 6, 2021

Fast delivery and great customer service when I needed to change the delivery address. Highly recommend, five stars!

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Best Service
January 6, 2021

I have ordered sunglasses for my daughter and it was awesome. On time delivery and I am really pleased with them

Date of experience: January 6, 2021
New York
1 review
0 helpful votes
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Great customer care
January 6, 2021

Eyeglassesdepot got the prescription on my glasses just right. The frame is somewhat smaller than I expected, but they fit perfectly, and I've received quite a bit of compliments! Thank you!

Date of experience: January 6, 2021
Texas
1 review
0 helpful votes
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Excellent
January 6, 2021

I am so satisfied with service and the product. This is first time buying from sunglasses website. Will recommend them anywhere. They are excellent

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Thank you so much
January 6, 2021

Top notch service. Order a pair of Oakley Flak XLJ with photochromic lenses after doing lot of searching. Delivered the day after order placed. Highly recommended

Date of experience: January 6, 2021
New York
1 review
1 helpful vote
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Great company
January 6, 2021

Glasses are exactly as advertised, were delivered when they were supposed to be. Fit perfectly and look amazing.

Date of experience: January 6, 2021
New Jersey
1 review
0 helpful votes
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Great Shopping experience
January 6, 2021

My sunglasses arrived withIn days of ordering. Very well packaged and at a good price. Thanks...

Date of experience: January 6, 2021
Georgia
1 review
1 helpful vote
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Fast & Effective
January 6, 2021

Fast and efficient service as usual from the visionspecialists with great prices as well recommended.

Date of experience: January 6, 2021
California
1 review
7 helpful votes
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Horrible experience, do not buy from this company!
December 14, 2020

I had the most horrible experience with this company, and I am still trying to get my money back!
First, i am not a competitor. I am a real customer. Second, I hate writing bad reviews, but felt compelled to do this to protect others.
-I ordered my glasses on November 2nd. After a few weeks, I checked in with the seller and was told I should have known they were being delayed because they were being shipped from Europe. I finally received them in December 10th. Before I even received them, I was contacted repeatedly about leaving a positive review and sending them a "gratuity".
-The glasses were not what I ordered. They were a different style, came without the Chanel packaging, and appear to be subpar quality (I don't think they are authentic, and it doesn't help that they were shipped from an Eastern European country that has no Luxotica distribution center).
-I contacted seller requesting to send back the glasses and to get a refund. First, he told me the glasses I ordered were discontinued and I should keep the ones he sent for a discount. Then he told me he would get me the glasses I ordered. Between all of this, there were an influx of rude and unprofessional messages and phone calls. The seller kept trying to bargain, making this feel more like a swap meet transaction than the purchase of sunglasses from a reputable seller.
-After much back and forth, seller offered to issue a refund if I took down my negative review. I took down my review, he sent confirmation of a refund. The very next day, the refund was canceled and fell off my credit card. I contacted seller again, and when I told him I would repost my negative review, he threatened to charge my card another $45 for disputing the transaction.
So now, I am out hundreds of dollars and I'm going through my credit card company to dispute, and I may be taking further action if he charges my card again.
Save yourself the trouble, and buy or repair your glasses elsewhere.

Date of experience: December 14, 2020
Arizona
1 review
9 helpful votes
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I'm sure they do good work, but their customer service SUCKS!

I placed an order on Saturday Nov 28th, they mailed me a pre-paid shipping label (nice, right?) I was out of town Monday and Tuesday, but got SMS messages both days to remind me to ship it, as well as emails.

I had scheduled a Wednesday pickup with USPS, but cancelled it on Tuesday evening after the repeated spam type messages, thinking I don't want to deal with this company. I replied to the following days SMS messages with STOP, I don't want to do business with you" but they continued daily. I finally heard after the daily spam messages from a guy on 12/9 saying i owed him a $9.99 cancel fee (hidden on his faq page and NOT in his terms or agreed to sale)

I paid it, but want everyone to be aware of how shady this company is.

Date of experience: December 9, 2020
New York
1 review
0 helpful votes
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Super Fast Service!
December 12, 2016

Excellent service Although it didnt take long time for me to receive my shipping order they did explain they had to source my glasses from Italy. I was happy to wait as I love the style and know they suited me. Communication was quick and responses were received almost immediately.

Date of experience: December 12, 2016