EyeglassesDepot

Do not send your glasses to this fake company. If they get your number or Email they will harass you early in the morning and night. They tried to get money out of me for a fake mailing coupon. Horrible and nasty people.

Sent in my RayBan frames that needed a replacement temple (earpiece). Lenses were in perfect condition. Quoted ~$100 but that was a little cheaper than a few other places. They returned me a totally different frame that was cracked and had no lenses... wtf? So I complained and they said return them and they will replace with the original ones with a new temple. So I returned the cracked/no lenses frames and never got anything back. It has been months and lots of emails but nothing but excuses. NEVER DO BUSINESS WITH THIS COMPANY... THEY ARE SCAM ARTISTS and if you send in a pair of glasses that are in decent shape they will re-sell and send you back garbage!

I just received my sunglasses back from eyeglasses depot. I have read the negative reviews and was concerned however I am posting this positive review to say that they did a nice job of replacing my lens which were discontinued and no longer available from Costa. I had cataract surgery and needed my prescription lens replaced with non prescription. They returned my Costa clam shell zipper case and the retainers that I had shipped to them. I am a satisfied customer and thank you eyeglasses depot for a job well done. Respectfully, Wm. A. Bryant

The company -- if you can call it that is a scam. They most likely re-sell the glasses sent in for repair. I am waiting on my repaired glasses and am having no luck! Very sad!

They have two pairs of my glasses and will not return!

I reached out to get a repair quote for my sunglasses. The rubber and plastic on the arms was separating.
The quote I received was for 'a replacement frame 1' with a price of $119.99
That was more than the sunglasses were worth so I choose not to proceed with the repair and asked the company to ship my sunglasses back to me. After arguing with them that I did not wish to have them repaired and that I did not wish to pay the price they quoted me. The company asked if a discount would suffice and although I appreciated the offer, I declined.
The tactic they tried to use was to say the return shipping was not free. I agreed to pay return shipping however when I tried to pay their return shipping ($12 for standard 5-7 day USPS) their online checkout automatically added the initial quoted repair charge of $119.99. I requested that it be fixed as I could not fix it on my end. They did by discounting it again by 20% to the amount of 99.99.
When the return shipping was finally resolved and I received my sunglasses back from them, the case that shipped them in, which was the designer hard case I purchased my sunglasses in, was not in the box as well as my sunglasses are now covered in super glue. I again emailed them about the issues and the response I received was 'the website clearly says that the lab will dispose of any case that doesn't fit in the repair tray'.
I checked the website again. On their website after you start a repair order, it states 'our lab requests that you do not send us bulky cases as they may be disposed of. The cases do not fit snugly on the repair trays. We prefer that you use bubble wrap.'
I emailed back to the customer service dept and told them that beyond the missing case what was to be done about the fact that I received them back covered in super glue. The glue was on the arms, the frame, even the hinges (which seems far more suspicious as an attempt to sabotage my property because I refused to pay their outrageous repair cost).
The response I received from customer service was 'Well yeah of course if the case was small and thin it would not be disposed of and it would fit on the tray. Duh'.

This company is comprised of scam artists trying to force their inflated costs on people and simply try to wear them down until they no longer want to fight this ridiculous company and ultimately pay the outrageous prices that they ask.
My advice to anyone looking to purchase from or utilize the repair service from this company is to STAY AWAY!
DO NOT GIVE THIS COMPANY YOUR MONEY!

What a HORRIBLE business. I sent 2 pairs of Ray Ban sunglasses to be repaired with minor issues-hinge problems. I thought it would be an inexpensive repair, since they advertised on their website saying hinge problem $35. They quoted me $150. I can buy new sunglasses for that. I told them it was too expensive. They tried to bargain with me and lower the price. The lowest price they wanted was $120. I said NO and asked them to send the glasses back ASAP. I asked how much for a return... they said $12. When I asked for a confirmation of the return and if they had shipped they said they replaced them. WHAT?! I asked them to send them back without fixing them. They said they THREW AWAY THE ARMS and that I had to pay. I can go on and on because they have been SO rude and disrespectful. I am still waiting for my 2 pairs of Ray Bans that they broke the arms off of and THREW AWAY! Who does that? Especially after asking them to send them back ASAP. They are refusing to make is right and are EXTREMELY RUDE. I have never had such an awful and unpleasant experience with a business. DO NOT TRUST THEM. I hope I get my 2 nice Ray Bans back one day. Sadly, I don't think they will ever send them back. Worst business! The owner is who I am dealing with. I just can't believe an owner would act like this. Maybe he is 10 years old. He/She sure does act that way. I just can't believe they want to send them back broken with no arms. I have wasted so much time and energy. DO NOT GO HERE!

Also just finally got glasses-never fixed.

Had a pair of sunglasses that needed a replacement hinge. It's 4 small screws. On their website it stated this repair starts at $35.00 plus $15.00 for spring type hinges. So I sent them in. I received an estimate for $150.00. There were two optional services. Ultrasonic cleaning and one other I don't recall. But if you eliminate the optional services, it was still $99.00 to repair. So I tried to call them. Could not get through to anyone. Tried chatting and received a text stating they have no time to "Chit Chat" with clients. Told the person I was expecting a $35.00 to $50.00 repair and his response was "No can do". So I paid an additional $15.00 to have them shipped back unrepaired. DO NOT USE THIS COMPANY! Total Rip-Off!

Do not confuse this business with others with similar name with good reviews. A total sham. They lie, are rude and have no customer service with any authority. They will hound you with emails and txt at midnight and even send the USPS to your house if you don't mail your repair quick enough. AND, after all that they will send you a TXT asking you for a gratuity for their service. Because they didn't make enough and don't I deserve a tip? I could go on!

The owner went to jail for being a scammer. Stay away from this BS company. Read David Segal's article in the New York Times about this.

I paid $88.00 for a repair to my Rayban Wayfairer spare glasses. I paid for genuine Rayban Polarized Amber lenses. What I received was grossly substandard cheap imitation lenses (the kind you can buy for near nothing on Amazon). Roberto there told me the real lenses were not available for these glasses, other repair shops say otherwise.

My glasses lenses are not the right tint, they are thin, they are cheap plastic, and I am pretty sure they are not polarized. If I had wanted this I could have bought the amazon lenses and popped them in myself, its not rocket science.

You may have guessed already, these guys have lost my business.

Roberto said that reviews didn't bother him, he has thousands of website hits every day.

The only think worse that the bad repair was the attitude. I have my emails if anyone wants them.

STAY AWAY! EyeglassesDepot is infamous for criminal behavior! Its owner Vitaly Borker has made personal and physical threats and harassed dissatisfied customers repeatedly, going as far as to dox their addresses and personal information and threaten physical violence!

www.nytimes.com/2021/05/02/business/vitaly-borker-online-retail.html

One star is too good for these people. They are liars, rude and thieves. DON't buy from them. I know I will never see my glasses again but know someday, somehow they will get what they deserve.

I do not recommend this company I asked for a repair quote and was told I had to send my glasses to them first, although I knew what repair/parts were needed and the model of the glasses. So I sent to them. More than 2 weeks later I received an email saying they were really busy and would get to my estimate that weekend. Another week went by. Then, they told me they couldn't get the parts, but they would replace the frames completely for many hundreds of dollars. When I finally received the glasses back from them (I've now been without glasses for 5 weeks), they did not mail back the case. I called and left a message. They responded via email that their policy clearly states to NOT mail the glasses with their cases. I responded, "rude." Arsenio responded with even more rudeness, "Rude? Because you didn't read the policy?"

Poor Customer Service and they are holding my old glasses hostage.
I sent my Adidas prescription glasses in to repair a broken hinge There reply was it couldn't be fixed and when I didn't want an upsell for new glasses I asked for the old glasses back. They want $14 to send the glasses back. This is a scam to get you to buy new glasses. I can buy new parts for the Adidas frames
Myself and the $14 return charge is outrageous.
Beware!

Eyeglassesdepot sucks!
Don't ever do business with them!
If you have Maui Jim sunglasses and need repairs, beware when going on their website; Deb somehow got redirected to Eyeglassesdepot.com, who stated they would fix them. She had broken the nosepiece only, so we packed them up separately and in a MJ hard case and sent them in.
Once they got them, there was confusion on their part about fixing them, and after several absolutely rude communications from their service department, they stated they couldn't fix them and we had to pay them to ship them back.
When we finally got them back, they had been just packed together in a plastic ziplock snack bag, and in such a manner that they rubbed together causing the lenses to be scratched, and without the hard case they were shipped to them in!
What a bunch of unprofessional crooks!

The issue has been resolved and is no longer in need of a review or any further comments at this time.

Great price, €70 cheaper than Irish online retailers and free delivery to Ireland in 2 days, High recomand,

I ordered some Maui Jim sunglasses at a considerably lower price than elsewhere on the web. When I first put the order through I was sent a weird email about having go through further security checks. I rang them and it turns out that this was because I was making my order from Spain (someone was bringing them out to me). When I explained this, they immediately put the order through and the shades promptly arrived. Fair enough. I would definitely recommend this shop for good prices and service!

Excellent service, knowledgeable staff, wanted to exchange for darker lenses and they were able to advise, returns were spot on and replacements within three days