EyeglassesDepot

This place is FRAUD! THEY SHOULD NOT BE IN BUSINESS.

I sent in a pair of basically new glasses, but the left arm had broken off. I asked them to replace the left arm. They decided to replace the entire frame with an OLD, DECREPIT, DIRTY, USED frame from GOD knows who or where! I noticed immediately it was not my original frame and then they broke in only 2 weeks! They basically fell apart! They were CRAP!

When I contacted their Customer Service, I was treated like a dog! They accused me of breaking the glasses! They refused to live up to their 60 day FULL WARRANTY unless I paid them an additional large amount, after already paying $100! The person I dealt with, Alex, was extremely rude, refused to do anything unless I paid more money. He said I should have known he used old parts and frames to repair! He argued and made excuses that made no sense at all about everything I said. He was the worst customer service person I have ever dealt with in my entire life, and I am 64 years old. I would NEVER do business with EyeGlasses Depot EVER again and I highly recoommend you think twice before sending them your glasses. They are a terrible business run by terrible people.

They are fraud i sent my vesace sunglasses to them to fix but they are saying they lost them and never did anything to compensate and now they blocked my email awful rude people

Customer service is non existent. They are beyond rude and act as if you are inconveniencing them. I asked for my order to be overnighted to me. I was told as long as I sent a label it could be done. Now they shipped it slow boat and I won't have my glasses for a work trip. They also said they can't accommodate people's vacations. No where in my email was there a suggestion I was going on vacation. To the contrary, I just had a cornea transplant and must wear glasses at all time to protect my eye. This company is the WORST! AVOID AVOID AVOID.

I sent them my Costa sunglasses for a hinge repair. Was advertised as a 39.99 repair. I sent them in and was given a 160. Repair charge which included a case and a sonic cleaning. I sent them in with my original Costa case. I received the glasses with NO case at all. Its a RIPOFF!

Do not send these people your glasses. They were unable to fix the scratches in my lenses and will make you pay for work they didn't do and charge you outrageous shipping fees, threaten to throw your glasses out and hold your glasses hostage if you don't pay up.

They said my glasses needed more repairs than thought. I got them back missing the case and they replaced the hinge not the entire arm as discussed. The arm actually had more damage when I got them back.

Try calling the company before you order. You will discover that they never answer and do not respond to your email. Ordered my items almost a month ago with no sign of them. Cancelling the transaction with my credit card company.

I ordered glasses, got a confirmation number, and never heard from them again. After 1.5 months, I cancelled. I called and emailed and received no response.

I bought $325 frames 3 months ago. No tracking number no call backs no email reply. Do Not buy from eyeglasses Depot

Took 3 pairs of my Maui JIM sunglasses for repair and never returned on top of that $13.00 for return shipping and handling was never refunded.

THIEVES. THIEVES. THIEVES.

Sent them my $700 Maui Jim prescription sunglasses to repair - never to be seen again! Refuse to answer emails or calls. They did admit they lost my order and requested my information saying they would replace - No Action and simply a delay tactic. Reported business to the BBB - not really hoping to get satisfaction. DO NOT USE THIS COMPANY!

Sent my glasses in to be repaired and paid return
Shipping and they will not send them back to me. Have called and called and sent email after email begging for them to return my glasses but they simply won't do it. If you don't want to loose your glasses then
Definitely DO NOT USE these THIEFS

Not worth any but had to leave 1 to submit this review

Oh how I regret not looking up reviews! Sent in some frames I loved with scratched lens hoping for repair of scratch. I got a quote for $150 saying I needed lenses replaced. This was more than my frames cost, but I really loved these frames. I get an email that they're shipped. Tracking shows item never picked up. I've gotten the run around for 2 months telling me the post office lost the glasses. The only information I receive back is when I email and I receive a poorly written, grammatically incorrect email with no capitalization or punctuation. I'm to the point where I believe they've kept or re-sold my frames. THEY ARE THIEVES! Karmas a $#*!!

I have been awaiting the return of my sunglasses since January 2022! I have also paid you in full. When will they be ready? I have an address of 1213 Avenue Z apt. E8 Brooklyn New York, 1213 8th Ave. Unit Z also 56 Beaumont St. Brooklyn NY ******* a Mr. Vito Borker, Yevgenya or Moisey Borker... Please return my sunglasses!

I sent my Maui Jim sunglasses to this place for repair after finding them on web when searching for "Maui Jim sunglasses repair". The quote they gave was more than the double cost of any repair I had Maui Jim do before. It made more sense to buy a new pair over paying thier price. When I told them that I wanted them returned and didn't want to do the repair, they told me that I had to pay for their services or they would send me to a collection agency. I called Maui Jim directly and asked why they had a service place that treated customers this way. Maui Jim told me this place was a scam. Maui had been trying to get websites like this from showing up on web searches and advised me to not pay anything. If you search the address on google maps you will find a shack in New York. I requested they return my glasses, but they want my bank account first. Do not use this place. To this day, they still have my sun glasses or have already sold them on ebay.

I sent a fairly new pair of Maui Jim's sunglasses in early August of 2021. Eyeglasses Depot acknowledged that they got them. The representative said they were fake so I sent them the receipt from the dealer that sold them. Got emails from them that they would ship them back, I paid to have them shipped there and paid to have them shipped back. I have receipts of all. To date have seen nothing, been told some stories by a representative Anthony a couple of times.

https://www.justice.gov/usao-sdny/pr/recidivist-defendant-charged-connection-fraudulent-eyewear-website-third-time

I too was threatened when I refused to send in my Maui Jim sunglasses. He texted me using three different phone numbers. Sounds like he has been caught twice before.

I paid for return shipping on February 12th. I was given a quote of $150 to repair my Costas. I did not pay for the repair. I did pay to have my glasses shipped back to me. It is now March 1st and I DO NOT have my glasses back.
Ive emailed 3 times and called 3 times. No reply and no answer.

I bought and Chrome hearts sunglasses from them. The owner Sam was not being nice to my purchase.
I ordered a pair of Red Riot and a set of clear tinted lenses from him. I paid good money for them. I bought extended warranty from him. When my glasses finally came after more than 2 months. The extra clear tinted lens that I got from him was wrong tint. I wrote him and email and he tells me that I should settle with the clear tint that he made for me. I told him is too light on the tint. He said I approve it. Clearly I didn't. I would highly not recommend him to anyone. When you call them no one answer and they did is from India. Therefore stay the F... away from them. They don't care about there customer. Bab service

After filing a dispute with my bank over repair that was never done, the dispute was upheld. Then I started to receive harassing emails from them, and they attempted to use my banking information to make an unauthorized charge. Once again, STAY AWAY FROM THIS BUSINESS!