EyeglassesDepot

I was skeptical but I'm very happy with the service and product. (replaced scratched lenses.) I highly recommend them.

My favourite sunglasses broke and were no longer available for purchase. Sent them to eyeglasses depot and got them back very quickly and they are perfect! I will use again!

I sent in three pairs of sunglasses for repair. Nothing about the experience was normal or professional. After many disturbing interactions with them, I received only two pairs of sunglasses back (they lost or stole the third) and neither of the pairs I got back were properly repaired (they put on mismatched temples for one, they didn't even repair the lenses on the other). Now, the owner is harassing me by text and email and online because I wrote a negative review of them. It seems clear to me that the person behind EyeGlassesDepot is the same person the New York Times names in their recent article, Vitaly Borker. Anyone thinking about doing business with this company should read the articles. https://www.nytimes.com/2021/05/02/business/vitaly-borker-online-retail.html

Returned the glasses stating I paid for a temple replacement (only the tips were changed). The lab person sent me so many inappropriate jokes and mockery, which I saved. Then, proceeded to tell me he had done a great job, and if I was not satisfied I could send them to another place, this is after he asked for a tip. They returned the glasses, and I paid for shipping and asked me to rate them.

I will never use them again.

The work done was great, and I've been wearing the repaired pair now for a couple of months and they're holding up. I was informed there's a life time guarantee on the work should they break again which is nice to know.

I've purchased several pairs of glasses from Eyeglassesdepot over the last five years wouldn't hesitate using them again. Even when I accidentally sat on pair they repaired them at no cost!

These people are con artist. It is a big scam! Once they get your glasses you are not getting them back unless you pay a ridiculous unfair repair price. They are very rude and unprofessional!

The worst customer service and communication I have ever been part of.
And in the end they ask for a tip!
Could not be worse customer service!

I had an absolutely horrible experience with this company and wrote a review last night and now it has mysteriously disappeared.

I am not surprised. If you scroll down you will see the title of almost every review (except for the the fake 5 star reviews) say: "scam", "stay away" "shady" "thieves ", and all sorts of other very accurate descriptions for this company.

When I first went online and filled out the repair form I was busy didn't have time to print it out and package the glasses before I went to work and they immediately started started harassing me several times a day with phone calls, emails, and texts about sending in my glasses for repair. That should have been my first clue from the beginning. Then I was quoted a higher price for repairs than the glasses even cost themselves so I requested they to be sent back to me. Many days went by and I figured my glasses were on their way back to me and would arrive any day now and I could send them off to a reputable company to get repaired. But then they reached out again and the representative said "My boss has lowered your repair cost to (what was originally over $200) to $69". Seriously? Who does that!?! Try to overcharge me first and then when I say no to lower the price and try and squeeze some money out of me. That was my 2nd red flag.

Then I had to request 5 times over 2 weeks and it wasn't until I threatened to report them to the Better Business Bureau that they finally were sent back to me. I paid for return shipping on Nov. 3rd and I thought well I'm glad that is over, now I can get my glasses back and leave this weird experience behind me. But the shadyness and nightmare was jutst beginning... it was several days after that I received the email offering to fix them for a lower price. I had to send 5 more emails and they finally sent them back, only after I threatened to report them to the Better Business Bureau. I finally received them on November 19th... 4 weeks to the day of starting this whole debacle.

Then I received an email saying "your customer service rep is requesting a tip" WHAT?!?! I was blown away. (See attached screenshot below). Ummm... DEFINITELY NOT. Then last night the owner started heckling me at 3:50 in the morning via texts! It started with a text saying "your customer service rep is requesting a tip" and I said no and told him I was very unhappy and he texted back "sorry I thought you were my ex". What?!? Clearly he has many enemies, NOT SURPRISINGLY. See screenshot attached below

He also sent me several emails today harassing me for my review and he said "You must have a lot of time on your hands", and I replied that he was just making himself look worse and he responded again saying "Once again you have nothing better to do"

WHAAAAAAT?!?!?! I cannot believe this company! Horrible awful terrible experience, and I wish I could give negative stars. I am completely shocked. I am going to find a way to report them for harassment. This has been unbelievable from the beginning to the very bitter end.

If you look at all the other horrible reviews and then see his responses to them you will see that the owner is an argumentative, shady, agressive person, with LOTS of unhappy (ex) customers, and I think one of the reviews said they did some research and discovered that the owner is a convicted felon? I would not be surprised at all if that was true.

This was the worst experience I have had with any company ever.

In a nice twist, it turns out turns out I am sending my Maui Jim glasses to Maui Jim to get them repaired for free!

Eyeglasses depot I hope you go out of business

See screenshots below to corroborate my awful experience and ensuing harassment.

Harrassment for shipping label i never asked for or used horrible treatment! Legal action will follow

Sent 3 pairs of Costa Delmar sunglasses to have the nose piece repaired. They (he) sent me and invoice to repair each nose piece for $99. I asked them to send them back to me due to the fact I wasn't gonna put another $300 bucks into them. They come back with a discounted offer off $85 a piece. I refused and politely asked them to ship them back to me. I get a shipping invoice and pay it 2 days later. I get an email that I abandoned the sunglasses and they weren't a junkyard to leave crap laying around at their place so one email told me they were thrown away and another email told me they were donated. I called customer service 5 times and got the same story that they were being sent back but got emails saying they were disposed of. This place is a joke and I would beware and read the other reviews before doing any business with them

Sent my prescription eyeglasses in for scratch repair estimate. They sent an invoice for $61 total (shipping included) which I accepted. Then they sent another for $212. I replied that I had already accepted and paid the earlier invoice. "That was a mistake" you must pay $212. I said no, honor your deal. They said again it was a mistake, but would I do $175. No, send them back. 4 days of them asking me to pay and finally they accept no... but want to charge me $12.99 to get my glasses back.

DO NOT DO BUSINESS WITH THIS COMPANY!

This company is dishonest and not trustworthy. I ordered a set of frames and sent the payment. After they received the payment they indicated that the frames were not in stock and they could not get them from the manufacture because they had been discontinued. They tried to push me to another set of frames instead of a receiving a refund, but I chose not to get a different set of frames and requested the option to refund my money.
They received my payment on 5/20/2021 and it is now 10/4/2021 and I still have not received the refund!

I sent my designer sunglasses to be repaired and the representative got in touch with me and afthearing the price I asked him if it was posible to replace them. He checked and found the last pair of the discontinued style.
Thanks to Arsenio and his good communication and follow up, I now have a brand new pair of my favorite glasses. He was excellent and I appreciated it.

Don't use them, all I wanted was an estimate. They sent the post office to my home for a pickup, which I never ordered. Now they want to send me to collections for $9.95, indicating they are owed money. Total scam

Nightmare?
They offer "FREE Pre-Paid shipping label…. But in the small print, CONTRADICTS by charging $9.99 if you DONT TRUST moving forward.
Next thing, they THREATEN to report to the credit bureau unless their unused shipping label is paid, " $ AMONG MANY OTHER THING$"
They claim you have a CONTRACT with them.

I will stay away from this PROSECUTED owner Vitaly Borker

Read up on it, all fake, run from them as fast as you can. Send them nothing, and dont give them your charge card.