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Eyeglasses.com Reviews Summary
Eyeglasses.com has a rating of 4 stars from 2,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention quick delivery and several years. Eyeglasses.com ranks 5th among Eyeglasses sites.
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Very easy to narrow down to the specific type of glasses that I wanted.
Very easy purchase. Easy to negotiate web site.
Frames arrived in a timely manner. I would use them again.
Fairly easy. Suggest you add note on lens selection page to indicate prices are for a pair, not each. Received glasses on schedule. Not satisfied with lenses. Working with cust service about this matter.
I was able to put lenses in from previous broken frame. That's what I wanted.
I ordered prescription Sunglasses from Eyeglasses.com on December 8th. As far as I was aware, the processing time was normal and I could expect my glasses in a normal time frame. After I ordered them, I was informed that they were back-ordered (which was frustrating, but I was accepting of it because it was a good deal and convenient). The added time for back order was 5-7 days. I was going to be cutting it close as this was a gift. I waited patiently for 5-7 business days, and when I saw no update, I tried to contact customer service. I sent two emails, with no reply, and I called multiple times only to get the message that their customer service wasn't open. I tried using their chat forum and often got no response. When I did finally get a response (LONG after the 5-7 business days) they said they were in the US and would be processing within a few days. That was on December 20th. She told me that she expected them to be done processing by the end of the week. I just called again and thankfully got a response and they informed me that it never would have been an additional 5-7 days, because they were always back-ordered until the 21st. It's now December 24th, and they don't know whether or not my frames are in the lab getting lenses and told me to try calling back on Tuesday...
I will never shop here again and I would never advise anyone to shop here either. I've had an awful experience with customer service, and with the company itself.
Ordered two years ago, very satisfied. Ordered again this year. Had the same good experience.
Surprise and glad the glasses were available
I was contacted about a problem before I knew it was a problem, which I appreciated. The item was shipped promptly.
It was good...thanks
My first pair ordered online and their the best. The only negative was you didn't have the color I wanted when I ordered them.
Overall really helpful site for a first time online buyer. Sometimes it said the virtual try on would work, but it didn't, which was a bit disappointing and frustrating
Everything was fast and easy. The price we paid was less than half of the local eye doctor.
User friendly website. Easy ordering. Great price. Very likely to use this site for future orders.
Very grateful to have a company that can makes lenses for sport glasses in my prescription. None of my local companies have the technology. Website, ordering, and delivery were all excellent.
Very good selection compared to other eyeglass sites. I also liked the fact that they give you a full refund if your not satisfied.
Happy with the glasses but the glass case that came with it was cheap and from China didn't like that. Also the description stated the glasses were made in one place and on the glasses says it was made somewhere else. But I do like the glasses thank you.
Helpful written explanations and fast telephone support.
Was not clearly asked for email address.
Trouble with printing shipping label. Needed to send the link to someone else to print it out. Would have helped if this was an option next to 'print shipping label'. Instead I tried sending the gif file, which was cut off by their printer. Then later when I saw the link in an email, I forwarded the email with the link to my partner for printing. Overall needlessly cumbersome and wasted a lot of time. An option to send shipping label link to an additional email address would have done the job more efficiently and would have communicated the options available at the time when it was most needed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members