Eyeglasses.comReviews 2,983

I ordered a pair of frames with next day delivery. Even accounting for "2-3 days of business processing" the shipment arrived roughly 12 days later. Worse, two email requests I sent for information went unanswered. I finally called, and the woman was helpful, even going to the point of canceling the next day fee (which was appropriate). The glasses also arrived shortly thereafter.

You redeemed yourselves in the end, but I went through a week of wondering whether I'd even sent my money to a legitimate company.

Also, it seems the inventory you list is not the inventory you have, but that you are ordering from the manufacturers after you get the order. You should get this fixed. If you keep some inventory on hand, you can list such items with overnight delivery. But things that aren't on hand should be noted as such. Until this gets fixed, I can't recommend your site. I wish you well.

With some serious reservation, because your website is extremely cumbersome, I placed and received a quality product. Please improve your online customer experience by fixing the following: After establishing an account, there's no way to save favorites, my shopping cart was emptied/not saved after logging out and then back in, my face pic was not saved, there were very few frames to see on my pic, and there's no way to edit the lenses in the shopping cart - you have to delete it first and then start from scratch. And that's just what I remember off the top of my head. Very frustrating. Why not spend the effort you placed in following up with me in improving the online shopping experience?