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Eyeglasses.com Reviews Summary
Eyeglasses.com has a rating of 4.2 stars from 2,982 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention quick delivery and several years. Eyeglasses.com ranks 5th among Eyeglasses sites.
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Great product at a great price.
I've already given comments, thanks. I down-rated to 3 stars because of the way your stars are described. There were multiple problems with order delivery, but on the whole I am satisfied that the outcome was acceptable and that Eyeglasses.com put some extra effort into the transaction to smooth things over and make sure delivery was as predicted.
Perfect fit. Definitely going to these guys again once im in need of new glasses. Excellent service.
Love the color of the frames, great quality but unfortunately the frames are too large and I will have to return them.
I had never ordered glasses online and was nervous since I have bifocals. I got progressive lenses for the first time in a really cool frame. I am very happy with the product. The progressive took some getting used to, but I'm loving it now.
Fast and easy, great service!
Great, easy shopping experience. I bought frames that I could not find locally, the kind that never hurt my ears. I had my optician install the lenses and got them back the next day. They fit perfectly! A Happy Customer!
Great product. Great customer service. Wish it was more like nearby Parker and you can try the glasses on.
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I always have trouble with slipping glasses and you carry frames with the kind of nose pads I need. Not many places do,''
Thanks
They are here and are perfect - fit and all!
Great selection, love the virtual try on. I feel that I got a better-looking pair of glasses than I could have at an optical store due to the wide selection!
It took longer then I had hoped. I'm having the lens put in now. I'm hoping they hold up well.
As usual, Eyeglasses.com has the best product, price and service!
If all of the reviews here appear to be overwhelmingly positive and glowing, it is because the business owner gets to review them first. See "comment guidelines."
I placed an order for eyeglasses. I have waited 3 weeks and still do not have eyeglasses.
I have used the "chat" feature on the website, I would say 4 or 5 times.
I have called the customer service number 5 or 6 times.
I have left messages for the supervisor 2 or 3 times.
I have sent emails directly to the supervisor's email 2 times.
I have received 0 replies.
I have received 0 pairs of eyeglasses.
I was charged for 100% of the order.
Those are the facts. I got a random email on Friday, March 10 that while addressing none of my requests or concerns, stated that my order was shipping that day. It is March 15, and they have not shipped. I even got that from the same person who told me they shipped on the 10th. Again, these are undisputed facts that can be backed up with evidence. Not a complaint.
Excellent service online and phone. Lenses perfect, expeditious, extremely reasonable price. Have used eyeglasses.com twice and will again.
I got the frames that I wanted and that no other local business offered or would order for me. Thanks!
I was able to find discontinued frames to use after I broke mine, and had the lenses put into the new frames. Great!
I tried to cancel via email to customer service. Never received answer. Then I received request for payment information and I called customer service but not available so I left message to call me at 706/342-2760 on 3/10/2017. Never received a return call nor email. I will be returning as this was a replacement frame for a pair I had damaged and my lens company had discontinued. However in the meantime the damaged frames broke so I had to go ahead and replace. Your service was very slow for a frame only that was shown as in stock
Opticians did great job on prescription
Good experience. Reasonable prices. I wasn't satisfied with the glasses so I returned the product and received my refund quickly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members