Eyeglasses.comReviews 2,982

Took almost 3 wks to get them after placed order on February 3. Once arrived they frames were not satisfactory due to color. So I had to return. I just hope I'll get the refund promptly. All conversation with CS was excellent and very professional.

Glass are very nice. I wish they were about $25 cheaper as they are very small frames and I think maybe slightly over priced. Nice quality though.

Although I ordered 1.67 lenses very similar to the ones I own, prescription-wise, they were visibly thicker than my other frames, which are identical to the ones I mailed in to have sunglasses made out of them.

Very easy and the glasses were as good or better than local stores

Very easy to use and tons of explanation!

When I received my order the frames I decided to have prescription lenses in are scratched. I will return and I am sure I will get same good service.

Smooth transaction, easy to maneuver site.

Found frames easily, chose 2 frames to choose from. Would help if you had virtual try on

Pupil distance was retrieved from old lenses. Replacement lenses are excellent and $240 less than optometrist I purchased glasses from.

TERRIBLE CUSTOMER SERVICE. No reply to e-mails whatsoever. No reply to my request to cancel the order that is now on back order. No information whatsoever. Unbelievable that they can get away with treating customers in such a way.

Very easy friendly website

Great selection; lots of retro

I have had to send them back because they did not drill in correct place on both lens.

Much better lens quality and pricing than the local lens Crafters

Great delay in shipping + Write wrong address + Do not reply to messages + Send wrong product color!

I am very dissatisfied with the site

Very happy with my new frames. Fit fine and met my expectations. No problem with the order or shipping.

This would easily be 5 starts, but photos of quite a number of glasses are missing from the website. The site might also engender more trust if it did not bill for glasses up front, but allowed for a (perhaps shorter) trial period before billing for unreturned glasses--must more in keeping with a try-before-you-buy way of business.

It was quick and easy.

No comment. We picked the best option from 3 choices. Need help in sending them back.

This pair of glasses did not have the "blue" in the front of the frames that I had seen in a local shop. When I checked on them with Eyeglasses.com they explained that they are cut from a large piece of material and you don't always have the same colors in each pair - exactly. I had to return them but other than that, they were great!

Thanks, I appreciate the quality and service, but I was really surprised at the total cost of my order. I chose top shelf options for lens, transitions, scratch resist, etc. At the end of the day, tt was equivalent to the retail store price and quality in my neighbor hood. I expected to be "WOWed" with savings. Not sorry, just answering your question about my buying experience.