Eyeglasses.comReviews 2,982

I paid for new eyeglasses frames they came to me in poorly created you could see the color was already faded out or they didn't use enough coloring when making my eyeglass frame you could also see the screws that hold the ear part of the lens to the frame so they are a eye sore they also were almost to big for my face two times too big for my face to be factual! IF that wasn't good enough with all this bad weather snow & ice I half price was willing to pay full for sunglasses lens that were sent back without A refund of money back to me at Burlington Iowa Shopko they also said the year before when ordering Eyeglass Frames they would have at least some of the little right size frame for my face that were square frame lens they had NONE was lied to be them! Even the Doctor was Bullied by his staff that he Transfer to a different Shopko store! God Bless all Abby Lynn

My question on restocking fee for more than 3 frames was not answered when asked in chat, in addition chat agent stopped responding entirely.

I am trying to return the three frames from my order and fill the prescription for only one of the frames. But I am not able to get anyone on the phone to let me know how send my preferences with the returned glasses. Also, I was not aware that I would need to cover the shipping payment for the return. Where is the customer service?