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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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41,479 reviews

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New York
1 review
0 helpful votes
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Easy ordering and affordability
May 31, 2025
Updated review

Ordered a very good pair of progressive eyeglasses for computer work and reading and the Oakley glasses are very well made and work well.
Price after VSP discount really makes it affordable.

Date of experience: May 31, 2025

Very easy ordering
May 9, 2025
Previous review

Appreciate the easy to use services as well as the prices for the eyeglasses. Please offer more Oakley frames like the OX5141.

Date of experience: May 9, 2025
Texas
1 review
0 helpful votes
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Perfect
May 30, 2025

Easy to navigate through the online purchase portal. Virtual try on is a plus

Date of experience: May 30, 2025
California
1 review
0 helpful votes
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Fast, easy, reliable
May 30, 2025

Love that I never have issues with ordering, or getting my order. Most of the time it's early and saves me a headache.

Date of experience: May 30, 2025
Texas
1 review
0 helpful votes
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Easy
May 30, 2025

Easy to navigate site and use insurance for my contact lenses

Date of experience: May 30, 2025
Missouri
1 review
0 helpful votes
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Easy to use, cheaper, and convenient. I have saved our family a lot of money using this.

Date of experience: May 30, 2025
Pennsylvania
1 review
0 helpful votes
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Connecting vision insurance benefits to the ordering process is a huge time saver, and despite fewer options for frames and lenses, I keep re-ordering due to the simplicity of the process. I've never had a problem with any of the items I've ordered from Eyeconic

Date of experience: May 30, 2025
Washington
1 review
0 helpful votes
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I've order a couple times before an it was fast, very efficient

Date of experience: May 29, 2025
Virginia
1 review
0 helpful votes
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Seeing is believing!
May 29, 2025

The whole process allowed me to get my cool cute glasses that I cannot wait to try!

Date of experience: May 29, 2025
Mississippi
1 review
0 helpful votes
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Quick and Easy
May 29, 2025

Easy to order using the prescription from the doctor and using the insurance benefits. Quick delivery.

Date of experience: June 16, 2024
Minnesota
1 review
0 helpful votes
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This was my 2nd time ordering eye glasses through Eyeconic. The first time (a couple years ago) was a very smooth experience. This time, however, I was disappointed to have my order arrive with a piece broken off the frame. I was surprised that there wasn't bubble wrap, or something similar, to protect the glasses better in shipping. But, I called Customer Service right away and the situation was handled promptly. A UPS return label was generated and my order returned, then re-processed. The turn-around time was quite good…. And all is well with the new pair I received!

Date of experience: May 29, 2025

User friendly!
May 8, 2025
Previous review

This site is easy to navigate and left me feeling like I am getting an excellent value for my dollar!

Date of experience: May 8, 2025
California
1 review
0 helpful votes
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Overall we really enjoy eyeconic. They are typically quick shippers. The products are quality. We appreciate their selection. However, it is a real pain to dig through my files to fined a copy of my latest prescription (eye prescriptions are typically good for 2 years, but we order yearly due to our insurance benefits). I wish Eyeconic could work with their web developer and allow clients to save their prescriptions to their accounts. This would make ordering much less of a headache.

Date of experience: May 29, 2025
California
1 review
0 helpful votes
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Nice
May 29, 2025
Updated review

Love my glasses. However. I hate the wire. I like sturdy and the arms on this are not as thick as I like. But overall love the transition and soft pink outline.

Date of experience: May 29, 2025

It's a little clunky
May 8, 2025
Previous review

The prices are a bit higher here than other places but no one ever takes vsp but hoping these lenses work for me.

Date of experience: May 7, 2025
Arizona
1 review
0 helpful votes
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Easy, fast, great selection of products and option for insurance or not.

Date of experience: May 29, 2025
New Mexico
1 review
0 helpful votes
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Yep
May 29, 2025

Happy to get contacts I like with my insurance blah blah blah

Date of experience: May 28, 2025
Texas
1 review
0 helpful votes
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So easy to use and it applies my insurance so accurately and quickly. I've ordered multiple times from Eyeconic and it's always been great!

Date of experience: May 28, 2025

It's always been easy to see what is covered by my insurance with Eyeconic and it's simple and quick to use - no complaints!

Date of experience: May 3, 2025
Rhode Island
1 review
0 helpful votes
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Easy to use
May 29, 2025

I remember it being easier than this time but it was still easy

Date of experience: May 28, 2019
Missouri
1 review
0 helpful votes
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Great
May 28, 2025

Easy to use. Reasonable price. Will use them again. Thanks very much

Date of experience: May 28, 2025
Pennsylvania
1 review
0 helpful votes
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TRYING
May 28, 2025

Used a healthcare account to purchase contacts for two people. But because there wasn't enough on the card to pay in full for both orders you have to buy a gift card for the amount left on the account in order to use multiple payments. But now I have to wait 24-48 hours for the email gift card number.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 28, 2025
Maryland
1 review
0 helpful votes
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Awesome!
May 27, 2025

My experience was as good as this one. Many varieties of frames to choose from. The only thing I would have loved is to have the option to choose a different tint on the progressive lenses like other vendors.

Date of experience: May 27, 2025
Colorado
1 review
0 helpful votes
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I ordered contacts for myself and my partner on the same day since we are on the same Vision plan.

Date of experience: May 27, 2025