Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyeconic

Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


How would you rate Eyeconic?
grey stargrey stargrey stargrey stargrey star

Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

service
96
This company responds to reviews on average within 37 days

Instant Feedback

41,334 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Hector D.
Unfollow Hector D.
Share Review
Report Review

Easy but insuranceissues
August 27, 2025

Easy process. Not a 5 star because it kept removing insurance discount and I am still not sure if mine and m wife order got reverse. At least I am sure the right prescription went to the right glasses

Date of experience: August 27, 2025
Delaware
1 review
0 helpful votes
Follow Justin M.
Unfollow Justin M.
Share Review
Report Review

Great experience
August 27, 2025

Great experience and price using my insurance and education discount for being a teacher!

Date of experience: August 27, 2025
North Carolina
1 review
0 helpful votes
Follow Jennifer V.
Unfollow Jennifer V.
Share Review
Report Review

Vague details
August 27, 2025

Whoever is processing these request need to be able provide more details on the denial

Date of experience: August 18, 2025
Oregon
1 review
0 helpful votes
Follow BRIAN H.
Unfollow BRIAN H.
Share Review
Report Review

Great!
August 27, 2025

The site is easy to navigate, easy to find what you need, and the checkout process is quick and clear!

Date of experience: August 26, 2025
Oregon
1 review
0 helpful votes
Follow EVAN S.
Unfollow EVAN S.
Share Review
Report Review

Great selection
August 27, 2025

My teenage son loves the selection, we have used Eyeconic for several years and the process is always simple and quick.

Date of experience: August 26, 2025
Georgia
1 review
0 helpful votes
Follow Mandy R.
Unfollow Mandy R.
Share Review
Report Review

Easy
August 26, 2025

Entire process is fast and easy and there is a great selection of contact lenses.

Date of experience: August 26, 2025
Virginia
1 review
0 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

Awesome!
August 26, 2025

Got this pair on a whim and was able to get it withing a few days. I'm loving it. I'm getting more because of this service. Enjoy!

Date of experience: August 26, 2025
Iowa
1 review
0 helpful votes
Follow Nicholas A.
Unfollow Nicholas A.
Share Review
Report Review

Fast and Easy
August 26, 2025

Last time I ordered contacts it was fast, easy and the contacts shipped quick. Thought I'd try it again for my husband's contacts - same experience. I'll be back!

Date of experience: May 19, 2025
Mississippi
1 review
0 helpful votes
Follow Frank J.
Unfollow Frank J.
Share Review
Report Review

Easy!
August 26, 2025

This was a great experience ordering contacts and very easy!

Date of experience: August 26, 2025
Georgia
1 review
0 helpful votes
Follow Christopher N.
Unfollow Christopher N.
Share Review
Report Review

Dont cancel orders so quickly
August 26, 2025

I have been authorized to get different contacts and still eyeconic could not get in contact with my dr and canceled my order.

Date of experience: August 19, 2025
California
1 review
0 helpful votes
Follow CHERYL J.
Unfollow CHERYL J.
Share Review
Report Review

Great service and products!
August 25, 2025

Really easy to order and if I have to cancel an order or send back a return it's been really easy.

Date of experience: August 25, 2025
Florida
1 review
0 helpful votes
Follow Roschell T.
Unfollow Roschell T.
Share Review
Report Review

Using eyeconic for the first time was relatively easy from shopping for frames and try frames on virtually, to adding my benefits from insurance, and uploading the prescription. The most difficult part was get the PD to work. Why that took the longest it did work and I was happy with the glasses when they arrived.

Date of experience: August 24, 2024
Texas
1 review
0 helpful votes
Follow Steven S.
Unfollow Steven S.
Share Review
Report Review

Made my first time ordering contacts a breeze. Thanks for the help.

Date of experience: August 25, 2025
Illinois
1 review
0 helpful votes
Follow Hussien E.
Unfollow Hussien E.
Share Review
Report Review

Light reactive lenses
August 25, 2025

They don't offer the best reactive lenses. The ones offered are the older version that is too slow.

Date of experience: August 25, 2025
Maryland
5 reviews
16 helpful votes
Follow Elaine W.
Unfollow Elaine W.
Share Review
Report Review

Easy to use but...
August 25, 2025
Updated review

Why are there constant request for updated prescriptions. I can only see my eye doctor once every 2 year. I can only get a 90 supply ONCE a year. I am 70 years old - my contact Rx has been the same for many years. It is an annoyance to have to track down my contact Rx - it's not like they are a controlled substance and they can be abused somehow. It is annoying. My rx is outdated by 3 months and I know this will hold up my order and I have like 7 of each contact left and I have no eye glass prescription either.

Date of experience: August 25, 2025

Fast, quick and easy
May 7, 2025
Previous review

Fast, quick and easy. Superior coverage thru VSP - that sends me to Eyconic. Otherwise Eyeconic is about the same cost as everyone else - e.g. Lens King, East Coast Contacts, etc. HOWEVER - I DO RECOMMNEND VSP VISION - excellent an easy to use insurance (for once).

Date of experience: May 7, 2025

CUSTOMER SERVICE IS VERY HELPFUL
January 10, 2023
Previous review

CUSTOMER SERVICE IS VERY HELPFUL

Date of experience: January 10, 2023

Very Very easy to use VSP benefits
August 17, 2022
Previous review

Very Very easy to use VSP benefits. Competitive pricing. No hoops to jump through.

Date of experience: August 17, 2022
Virginia
1 review
0 helpful votes
Follow Suzanne G.
Unfollow Suzanne G.
Share Review
Report Review

Great products
August 25, 2025

Easy to use and great products. We live the ease of ordering g on.line and fully covered with our VSP insurance.

Date of experience: August 25, 2025
New York
2 reviews
0 helpful votes
Follow Julie K.
Unfollow Julie K.
Share Review
Report Review

So easy and nice prices
August 25, 2025
Updated review

Very simple process whether purchasing, trying, returning, pairing insurance, or adding prescription. Great flow and friendly policies.

Date of experience: August 25, 2025

Easy to try and then buy
July 18, 2025
Previous review

Love the model of the site, it makes it easy to try, return, and get the pair of glasses that I want!

Date of experience: July 18, 2025
Washington
1 review
0 helpful votes
Follow Tricia S.
Unfollow Tricia S.
Share Review
Report Review

Great service
August 25, 2025

Ordering was user-friendly and simple. Shipping was seamless and quick! Already back to order another set for my other son.

Date of experience: June 10, 2025
Oklahoma
1 review
0 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Share Review
Report Review

Best lenses I have ever had!
August 24, 2025

I was reluctant to buy glasses online but Eyeconic let me use my VSP benefits at full value and gave me the best quality lenses I have ever had!

Date of experience: June 14, 2024
Maine
1 review
0 helpful votes
Follow KELLY F.
Unfollow KELLY F.
Share Review
Report Review

No discount
August 24, 2025

I have 2 different contact presciptions for each eye.When I order 4 boxes, 2 for each eye I don't get the discount for 1 year supply

Date of experience: August 24, 2025