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Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Put in a quick order for some sports sunglasses for my son using our VSP insurance. I only had to pay $22 and that was for the copay and tax. Really nothing to complain about!
I didn't get any notification that my order was canceled from over two weeks ago - I would loved some notice since I need to seeeeeeee
Eyeconic offers a wide selection of frames and the experience is enhanced with excellent filtering options to help you find the perfect frames and lenses.
I liked the selection of glasses. It was very affordable to get a new pair of glasses. I will check on here first before anywhere else the next time I need new glasses
I like the price preview with insurance benefits added
Buyer beware: I reported my order as lost and this company doesn't seem to care. They waited four days before even opening an investigation with UPS. My shipment is on the other side of the country and the tracking link hasn't been updated in 10 days. They told me I have to wait on UPS for another week before they'll send a replacement, which is unacceptable—it's been 3 weeks already since my order shipped. I've been a loyal customer for years, and because of this experience, I will never order from them again. They sell contacts, which I can buy literally anywhere. Without good customer service, this company has nothing to offer.
It was really easy to order glasses online. The glasses were very affordable even without insurance (since I'd already used my vision benefits for contacts).
Had a really hard time changing my password, then had issues with submitting my order and it wasn't clear what the issue was that was preventing order submission. I had to play around with the credit card information, try to resubmit several times, and figure it out myself.
Prompt and accurate prescription was delivered. I used my insurance and got a good price. Finding my contacts was easy to do. I would love to get the 20% off glasses later (short on time now).
As in the past my former password, only a few months old, didn't work. I created a new password, logged in, and when I got to checkout it wanted me to login a second time. I just continued because I could see my insurance and benefits, and my name and dependents. I don't understand why it is so difficult, and has been for years.
I ordered contacts to the wrong address and customer service was incredibly helpful in making sure I received my contacts. Also I find that shipping is ususally faster than the estimated times noted at purchase.
I keep gettin "An error has occured". There are no other options to select for payment and I am almost running out of time fo rmy benefit. I tried callign 4 times, and appears no one is able to hel me.
Great customer service but I am still getting order wrong dtest
As long as you got your prescription, it is a very easy purchase, any questions usually come from seeing other products that your Doctor may have never given you as an option
I've been using Eyeconic for years because of the competitive pricing on contacts and being able to use my vision insurance for my purchases.
Order 2 pair previously that once received, I didn't like. Eyeconic made it super easy to return and shop for pair I preferred.
I tried to buy glasses for me and my husband. I did his first, four times, entered payment method (different in case that was the problem). No error message, no feedback, just returned to cart-did it go through? No one to anser call. Frustrating.
My glasses arrived when expected and the prescription is fine. Check out was horrible. I had to switch computers to get the iris measurement and when going back my information was not saved. Multiple attempts to get the app to read my measurement. I wrote down the numbers as presented and then found left and right are reversed in the check out. I have zero confidence I got it right.
Check out was horrible. I had to switch computers to get the iris measurement and when going back my information was not saved. Multiple attempts to get the app to read my measurement. I wrote down the numbers as presented and then found left and right are reversed in the check out. I have zero confidence I got it right.
Should keep old prescriptions on file and not have to re-upload. Otherwise easy> Should also be able to split payment to use HSA but if not full amount can be applied can give a second payment
Order was canceled due to frames no longer being in stock. This happens a few days after ordering and leaves me now waiting another two weeks for glasses.
Let people know that discount codes won't actually lower the rate if using insurance. It just saves the insurance company money. Which in this case is the owner of this business.
They made it easy to order my not easy to fill contact prescription, and I was able to use my VSP insurance, and use affirm to make payments over time. This is literally the best website for ordering contacts.
When I first logged in, my benefits weren't showing up, but a few hours later they were back & I was able to easily checkout.
I ordered couple of pair of lenses using my insurance benefits with Eyeconic. Experience is breeze. And I love the virtual tryon option. Gives us instant feedback. I tried both on mobile and web versions. It was great. Would definitely recommend eyeconic.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members