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Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Service is good and product availability is good. Ease of use with the VSP insurance is appreciated. However products are priced higher than other retailers.
Second time placing order. First one cancelled due to out of stock. It is taking forever to get a pair of glasses. Only reason ordering here was to save money
Great experience! From ordering online till we got our order delivered. They have the best deals that work with our insurance.
Better than any other local optic store. Recommended Store🏅🥇
Checkout page was throwing an unspecified error that seemed to relate to me uploading my prescription. File type and size was correct. Had to back out to the product page and go back through checkout for it to work.
Basic browsing experience. Wish I could compare contact options via pricing w/ insurance instead of clicking on each one. Was bummed not to have a 30 pack option in the brand I wanted (Acuvue Oasys w/ hydralux - not astigatism).
I'm disappointed on missed out on a deal. Yesterday price was under $100 but I couldn't get the doctors Rx because the office was closed. Today is cyber Monday I was expecting to get the same deal but didn't.
So often I leave my vision benefits on the table because it is so much work. Eyeconic makes it so easy to pick out and even try on frames virtually. I am so grateful for this benefit!
I mistakenly added the wrong prescription and realized it when i went to add my perscription. The computer would not let me edit I had to redo the order. Also please make it easier to order single color contacts. I like to wear all the color It would be nice to have a 6 box deal with one of each color.
Just because it is covered though insurance, I go for it. Otherwise, the price generally is higher here compared to other places.
I love the try-on function and it is far better than other sites. I find the prices on Eyeconic much cheaper than my eye doctor and the turn around time is quick
Inconsistent pricing (inflation, I know) & Acuvue options displayed on website. I'm a returning customer simply wanting to use VSP insurance benefit but could only find larger more expensive lens packs. I had to look up last years order to find needed size to "reorder".
Good idea to clarify for insurance users that the tax is on the pre-insurance amount. I was shocked at first that a $39 cost had a $20 tax... then realized it was on the full amount. Just a thought.
I've ordered my contacts here for the past couple years. I haven't had any hiccups yet. I place the order with an attached copy of my prescription then I get updates by email to let me know it's on its way. The whole process is reasonably quick. I've experienced issues with other sellers where the need to go back and forth by phone or email is required to resolve some issue which ends up prolonging the process. I haven't had that issue with eyeconic orders so far.
I have always been hesitant about ordering sunglasses online, with the virtual try on you offer, choosing the best fit is made easy!
Glasses themselves are great. This was our 3rd time to order glasses for our family in past few months. First 2 were reasonably smooth. This past order was placed and they canceled it b/c "they could read the RX". The only reason I knew any information was b/c I proactively called in. It had been almost a month and never received glasses. My order status was sitting idle with no explanation. Had I known they RX didn't come through clear, I would've re-sent prescription immediately. I never received any communication (they did said they sent an email but searched all deleted, junk, etc, and nothing). Either way, only resolution was to place a new order from scratch and wait for it to be shipped. No real help or solutions from customer service. I feel like the least they could've done was apologize for issue and expedite shipping.
Glasses themselves are great. This was our 3rd time to order glasses for our family in past few months. First 2 were reasonably smooth. This past order was placed and they canceled it b/c "they could read the RX". The only reason I knew any information was b/c I proactively called in. It had been almost a month and never received glasses. My order status was sitting idle with no explanation. Had I known they RX didn't come through clear, I would've re-sent prescription immediately. I never received any communication (they did said they sent an email but searched all deleted, junk, etc, and nothing). Either way, only resolution was to place a new order from scratch and wait for it to be shipped. No real help or solutions from customer service. I feel like the least they could've done was apologize for issue and expedite shipping.
Glasses themselves are great. This was our third time to order glasses for our family. First 2 were reasonably smooth. This past order was placed and they canceled it. The only reason I knew anything was I proactively called in since it had been almost a month and we still never received glasses. My order was sitting idle with no explanation. When I called I learn that "the prescription wasn't clear" so they canceled my order. Had I known, I would've re-sent prescription immediately. I never received any communication. They did said they sent an email but searched all through deleted and junk and nothing. Either way, only resolution was to place a new order from scratch and wait for it to be shipped. I feel like the least they could've done was expedite shipping.
Glasses themselves are great. This was our third time to order glasses for our family. First 2 were reasonably smooth. This past order was placed and they canceled it. The only reason I knew anything was I proactively called in since it had been almost a month and we still never received glasses. My order was sitting idle with no explanation. When I called I learn that "the prescription wasn't clear" so they canceled my order. Had I known, I would've re-sent prescription immediately. I never received any communication. They did said they sent an email but searched all through deleted and junk and nothing. Either way, only resolution was to place a new order from scratch and wait for it to be shipped. I feel like the least they could've done was expedite shipping.
First 2 orders smooth no prob. Our most recent order made us rethink using eyeconic. Order sat for weeks with no communication then it was just canceled. When I called, representative didn't offer much resolution (not real friendly either). She said they couldn't read RX. She says they emailed me but I searched and nothing. My "solution" was starting order all over again. I would think, at the least, they could help reprocess the order or maybe offer expedited shipping since we're already 3 weeks post order.
Easy to use website... great pricing on name-brand items (I always get Oakley frames), and so very simple to attach your insurance benefits. When there is an issue (this time I had an issue measuring my PD with the automated tool), customer service was able to look up my last order and pull my PD from a few months ago in about 3 minutes from pressing call to hanging up.
So far a good experience. Will see about how the shipping goes. Was very easy to do virtual try on for most glasses, some they do not have it for. Was very easy to apply my VSP benefits to my purchase as well!
I mainly use this system because of the discount I receive from my insurance however they make buying contacts fast and easy. I am currently ordering on my phone.
I enjoyed shopping on the website, one thing I would like to see on the explore page is the ratings of all the frames that are on the page.
Purchase contacts through eyeconic. Like this site because it is tied to my insurance and they have my prescription saved. Purchase and check out quick and easy. Shipping and product very reliable.
It was very easy to apply my insurance information and to load my prescription. The 'try-on' tool seems to work well. I found several styles I liked and need up picking a very classic yet elegant pair.
I tried to make a order for the first time for some reason my order got cancelled. I called once, i was informed that it was a mistake and that everything was ok to not worry. The next day or the following day i get a email saying my account got cancelled. Great i called again to try to see why it got cancelled. They cant tell me why it got cancelled there response was make a order again. After that i asked, well if it happensa again can you provide me with a number to some one that can tell me that information. Her response "i don't know why it got cancelled it does not tell me just make a order again, if it gets cancelled call back and i can send you with a supervisor". Seriously that's your response yes i am using insurance but its not like i am not also spending a good amount on top of my insurance for a better pair and your response is order it again. Her response does not sit well i wish she could give me more info so when i re-order because i need my glasses i don't make the same mistake. Now that would of been so nice. That would of been the 5 star right there.
It was awesome just the measuring helper does not work and that is a bummer because you cant use it
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members