On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
You website order process is very user friendly. I especially love the try on feature. Thank you.
Went well easy to place order, if problems will let you know, thanks so much!
My experience was amazing! It was simple and easy go navigate. All you had to do was upload a picture of your prescription. Would definitely be buying from here again.
Easy and convenient hope this really works! First time ordering glasses online.
Navigation was easy enough, although the pictures of the frames could be better, hard to get an idea of the look even in zoom mode
Amazing website easy to use, great sunglasses for me and my wife
The site was easy to use. The only issue I had was that my eye doctor never finalized the RX they gave me which ended with that order needing to be cancelled and a new order placed once I got my RX squared away with doctor office.
Very helpful customer service representatives. Liked how they handled everything.
I wish there was a virtual PD measurement tool on your site. The glasses fit great!
It was good, but confusing because I thought I had to upload my RX earlier in the process. I didn't want them to be made with my RX on file from last year.
The best experience ever! Easy to order, didn't take too long and they fit like a glove!
Website easy to use. Good eyeglasses selection. Delivered quickly with a nice eyeglass case included.
Great! So good! Used my vision benefits, tried the glasses online, everything great. I'm returning it for different lenses because I can't adapt to the ones I got but customer service is AMAZING! But without fear!
I ordered and then tried to upload the prescription. The site lost my "bag" - gave me a gorilla page while I still had an item in the bag - and the only solution was to re-order. Sending the prescription later doesn't seem to work
Really hard to place an order this time - lost my "bag" - gave me a gorilla page while I still had an item in the bag
Website was easy to use and order from. Delivery came quickly (around a week or two). Grateful for work email notifying of 10% discount for VSP members.
Great online buying experience, very smooth and user friendly
Easy and user friendly. Love my glasses. Great quality and I love that my glasses come straight yo my house
Not sure how you are measuring face and pupil locations for these glasses. Glasses seem to fit pretty well. Color of frames is lighter than expected. Glasses don't initially sit evenly on the face.
Not sure how you are measuring face and pupil locations for these glasses.
Easy ordering, Inexpensive (I used my insurance!), helpful hints to pick the frames I liked!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members