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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 37 days

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41,238 reviews

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Texas
1 review
0 helpful votes
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Update the website to where you can switch benefits between members of the family instead of having to place multiple separate orders.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 12, 2024
Massachusetts
1 review
0 helpful votes
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Annoying
October 12, 2024

I just want to call my doctor and have have them order for me like it used to be

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 12, 2024
Ohio
1 review
0 helpful votes
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Quality glasses at a great price.
October 11, 2024

Speaks for itself but I also really like the information and tools avail on the website (sizing info, PD info, RX info, etc)

Date of experience: October 11, 2024
Arizona
1 review
0 helpful votes
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Easy to use
October 11, 2024

Very good product, easy to order!Will order again. Easy to use site.

Date of experience: October 11, 2024
Texas
4 reviews
0 helpful votes
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Great
October 11, 2024

I have always had a great experience using this website. The prices are really good. Will keep using it for my family's eyecare needs.

Date of experience: October 11, 2024
Connecticut
1 review
0 helpful votes
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Super convenient
October 11, 2024

The Virtual Try On was a great feature to help decide the right sunglasses that suit my face.

Date of experience: October 11, 2024
Virginia
2 reviews
0 helpful votes
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Good Experience
October 11, 2024

They have a large variety of glasses. Love the virtual try on. And completing the order is very simple. I was able to download my prescription and that was it.

Date of experience: October 10, 2024
North Carolina
1 review
0 helpful votes
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Poor selection
October 10, 2024
Updated review

Not many options for sunglasses, often these are outdated models

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 10, 2024

Bad colletion
October 10, 2024
Previous review

Poor selections available, good brands bas models the popular ones are not available.

Date of experience: October 9, 2024
Illinois
1 review
0 helpful votes
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Great!
October 10, 2024

Great! Experience was fast and efficient! It was an easy site to use.

Date of experience: October 10, 2024
Nevada
1 review
0 helpful votes
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Great selection and easy to order
October 10, 2024

I love the quality and service provided along with the easy to use website, especially the virtual viewing of the glasses

Date of experience: October 10, 2024
Virginia
2 reviews
0 helpful votes
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Fast and east
October 9, 2024

Second time ordering I love how easy everything is to order. Great selection works with my insurance and fast shipping

Date of experience: October 9, 2024
New York
1 review
0 helpful votes
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My favorite way to get new glasses!
October 9, 2024

Everything about getting glasses on Eyeconic is easy! The process, the virtual try-on, the prescription process, and then finally getting them!

I won't ever get my glasses from any other place!

Date of experience: October 9, 2024
Arizona
1 review
0 helpful votes
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Good price, very convenient
October 9, 2024
Updated review

Very convenient and good price. Will order from here again to utilize our eye insurance.

Date of experience: October 8, 2024

Convenient and good price
October 9, 2024
Previous review

Convenient and good price

Date of experience: October 8, 2024
Washington
1 review
0 helpful votes
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I always find what I need
October 9, 2024

Thank you for making it easy to buy with insurance savings displayed

Date of experience: October 8, 2024
Texas
1 review
0 helpful votes
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Quick and Easy!
October 8, 2024

Online ordering is easy! Not sure about next day delivery - assuming that is what it is supposed to be BUT it gives dates for 3 days later which is not next day.

Date of experience: October 8, 2024
New York
1 review
0 helpful votes
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Easy ordering
October 8, 2024

Easy order process and website Quick and easy process of ordering

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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Easy, Quick and Clear
October 8, 2024

Very easy process. Very quick. Very transparent. I would recommend.

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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Contacts less expensive on other websites but took insurance

Date of experience: October 8, 2024
Virginia
1 review
0 helpful votes
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Easy to use.
October 8, 2024

Great products, easy to use online. WIll recommend to friends and family.

Date of experience: October 8, 2024
Virginia
1 review
0 helpful votes
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I have bought several pair and they are high quality and very efficient.

Date of experience: October 8, 2024