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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 37 days

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41,219 reviews

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Washington
1 review
0 helpful votes
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Efficient & easy to navigate
October 7, 2024

Efficient & easy to navigate.
Easy to add my insurance information

Date of experience: October 7, 2024
District of Columbia
1 review
0 helpful votes
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Hassle free
October 7, 2024

Very satisfied with ease of process - love virtual try on option for glasses.

Date of experience: October 7, 2024
Minnesota
2 reviews
0 helpful votes
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I contacted Eyeconic because I had not received my order that was placed on September 4th. Marc Burnworth apologized and informed me that my order was cancelled. Apparently they could not see my prescription and didn't reach out to notify me. He said he would take care of it and instructed me to reorder and then send him the order number. I hoping this can be resolved. I am really disappointed. I thought this would be a better way to get our glasses because of my busy travel schedule. I have already told colleagues how good it was when I first placed the order. Now, I feel like I've misled them. I hope this will be resolved quickly.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2024
Massachusetts
1 review
0 helpful votes
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Easy to use
October 7, 2024

Easy to use website, very easy to re-order what I had already previously ordered, saves my prescriptions so I don't have to dig them up again!

Date of experience: October 7, 2024
Alaska
1 review
0 helpful votes
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Great
October 7, 2024

So easy to use and good prices. Very easy process for ordering.

Date of experience: October 7, 2024
Alabama
1 review
0 helpful votes
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Not helpful with lens issues
October 6, 2024

Streaks on lenses after babying them; was told I didn't take care of them correctly

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2024
California
1 review
0 helpful votes
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Glasses were perfect!
October 6, 2024

It was very easy to navigate and understand what my insurance covered. I received my glasses earlier than expected.

Date of experience: October 6, 2024
Massachusetts
1 review
0 helpful votes
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Easy!
October 5, 2024

Links to your benefits and all applied during check out so you know the exact costs

Date of experience: October 5, 2024
New York
1 review
0 helpful votes
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Received Glasses without nosepads...
October 5, 2024

Customer service was excellent. However my glasses came with no nose pad and I accidentally broke them trying to put one on

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 5, 2024
Virginia
1 review
0 helpful votes
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The eyeconic site was easy to navigate, choose glasses, and apply insurance. The product was more than I expected! Love it

Date of experience: October 5, 2024
Colorado
1 review
0 helpful votes
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Pretty Easy Process!
October 5, 2024

I very happy how easy it is to set up with my VSP! My glasses became so affordable.

Date of experience: October 4, 2024
California
1 review
0 helpful votes
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Great discount with VSP
October 5, 2024

Great experience buying on mobile website. Good tools.:-)

Date of experience: October 4, 2024
Colorado
1 review
0 helpful votes
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Quick
October 4, 2024

Easy online ordering, quick Rx approval, and fast delivery.

Date of experience: October 4, 2024
California
1 review
0 helpful votes
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Very user friendly
October 4, 2024

Your site was very user friendly. Made it easy to order my contacts

Date of experience: October 4, 2024
Oregon
1 review
0 helpful votes
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Excellent Source
October 4, 2024

I have had complete satisfaction with the quality of the lenses and the customer service department.

Date of experience: October 4, 2024
New York
1 review
0 helpful votes
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Convenient but expensive
October 4, 2024

Pricing has increased dramatically since my last purchase. Previously vision insurance covered ~85% of the cost, now I'm paying about 2-3x as much for the same glasses.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 4, 2024
Arizona
1 review
0 helpful votes
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Great options for glasses
October 4, 2024

Love the options of brand name glasses, virtual try-on feature works great.

Date of experience: October 3, 2024
Louisiana
1 review
0 helpful votes
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John's online Rx
October 4, 2024

Little selection in the size of glasses I wear. On line tools do not work.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 3, 2024
Michigan
1 review
0 helpful votes
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I like the virtual try-on feature a lot. It's helpful. The styles are a little on the corporate/bland side. I would love if you offered more fun colorful options. The quality seems very good though. The ones I previously bought were too large so I made sure I went a bit smaller.

Date of experience: October 3, 2024
Indiana
1 review
0 helpful votes
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Love the virtual try on it was the most realistic images I have seen with this experience. It gave me the opportunity to try many styles I may not have thought about if I was in the store.

Date of experience: October 3, 2024