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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 44 days

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41,674 reviews

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Virginia
1 review
0 helpful votes
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Easy-real time
October 26, 2024

Easy to navigate. Recommending to others. Real time prices

Date of experience: October 26, 2024
North Carolina
1 review
0 helpful votes
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Awesome way to take care of vision needs remotely when you have benefits given the way my VSP benefits integrate with their system

Date of experience: October 25, 2024
Nevada
1 review
0 helpful votes
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Always amazing!
October 25, 2024

I have used eyeconic for the last 6 years and they are by far the best! My glasses always come on time and are perfect!

Date of experience: October 25, 2024
New Hampshire
1 review
0 helpful votes
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My go-to for contacts
October 25, 2024

Super user friendly site, always ships fast. Prices are usually great too, although I did notice a price increase this year, but everything is getting ridiculously expensive so I'm not too surprised.

Date of experience: October 25, 2024
Washington
1 review
0 helpful votes
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Easiest place to order glasses and contacts
October 25, 2024
Updated review

I have ordered glasses and contacts several times at eyeconic and it's super easy. Good selection and decent prices with insurance.

Date of experience: October 24, 2024

Easy ordering proces
October 2, 2024
Previous review

Easy ordering, great selection. I have ordered from Eyeconic before and never had any issues.

Date of experience: October 2, 2024
Florida
1 review
0 helpful votes
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Fast and easy. I just repeat my order, look for discounts and done

Date of experience: October 24, 2024
South Dakota
1 review
0 helpful votes
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Easy, user-friendly ordering
October 25, 2024

I've ordered with eyeconic for 3 years now and it takes me less than 5 minutes to reorder my contacts. I don't think I'll ever order any other way anymore.

Date of experience: October 24, 2024
Texas
1 review
0 helpful votes
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No previous issues. This is the most difficult part of the purchase.

Date of experience: October 24, 2024
New York
1 review
0 helpful votes
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Great!
October 24, 2024

Great! Successful, happy, and fulfilled. Would do again!

Date of experience: October 24, 2024
Illinois
1 review
0 helpful votes
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Sooooooo easyyyyyy.
October 24, 2024

Have ordered here the last 3 years. Benefits go a long way. Super easy ordering and great customer service. See you in 2025...

Date of experience: October 24, 2024
Rhode Island
1 review
0 helpful votes
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Pleasantly surprised
October 24, 2024
Updated review

Was a little nervous to order glasses on line for fear they would not be to my satisfaction or fit. I couldn't have been more incorrect. Exceptional quality! I am total pleased!

Date of experience: October 24, 2024

So far so good
October 3, 2024
Previous review

So far so good - will see how they are when I get them.

Date of experience: October 3, 2024
Canada
1 review
0 helpful votes
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HSA-approval
October 24, 2024

They take my company HSA card, something that seems to be more and more rare as the insurance market is more-and-more un-privatized.

Date of experience: October 24, 2024
Alabama
1 review
0 helpful votes
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Glasses purchase
October 24, 2024

It was a very easy purchase, choices of frames are great, and prices were terrific! All in all, a 5 star experience.

Date of experience: October 24, 2024
California
1 review
0 helpful votes
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Sometimes payment doesn't work
October 23, 2024

Sometimes order payment doesn't work. Tried more than 4 times. After 2 weeks, it's working again

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2024
New York
1 review
0 helpful votes
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Better price than my eye doc
October 23, 2024

This company saved me so much money compared to my eye doc! Thank you so much

Date of experience: October 23, 2024
Montana
1 review
0 helpful votes
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Great
October 23, 2024

Always easy to put on an order. And they accept my insurance super easy

Date of experience: October 23, 2024
Tennessee
1 review
0 helpful votes
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Nice Selection
October 23, 2024

I like ordering from here because it meshes with my vision insurance.

Date of experience: October 22, 2024
Kentucky
1 review
0 helpful votes
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Great online ordering!
October 23, 2024

It was very easy to find my prescribed lenses and to order them.

Date of experience: October 22, 2024
California
3 reviews
0 helpful votes
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Easy Peasy!
October 22, 2024
Updated review

This has been so easy to place an order. I really appreciate the user-friendliness of this website.

Date of experience: October 22, 2024

Very easy website to navigate
February 8, 2024
Previous review

Very easy website to navigate.

Date of experience: February 7, 2024
California
1 review
0 helpful votes
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This allows you to use insurance but most of the insurance allowance is taken up by tax. If you order on the other contact lens sites (ezcontacts or 1800contacts) the boxes are cheaper and there is no tax but you can't use insurance. I would recommend using your entire contact allowance for your exam at the eye doctor and not buying the contacts if you can. You get ripped off using Eyeconic.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 22, 2024