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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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I ordered my contacts on 12/18 after spending more than an hour trying to navigate issues with the website. I thought my order was complete but apparently for some reason my order was cancelled. Looking back at my email I did see a notice that the prescription was rejected but I have no idea why. If it's just because my name on my insurance is listed as "Mary Resman" and the prescription is listed as "Mary Jo Resman" this seems a pretty rediculous reason to cancel my order. Bottom line, I need my contacts and yours service is not helping me get my prescription filled. If you cancel it again I will take my business elsewhere and won't be back.
Easy process, price was reasonable. I am excited to see how the frames turn out.
Great glasses, kind of difficult to gauge the look of the glasses from the virtual try-on but the glasses are nearly always good
I love that my insurance referred me to you guys! I love the name brand frames!
There aren't a lot of common brands. For example Oakley is not on here. Also very few with polarized lenses.
Terrible experience checking out on the website, Kelly at Customer service was great at helping resolve the issue. Kept having issues landing to the Shipping Page first, then Payment Page next and eventually to make the Payment! Had to spend over 30+ minutes for something that should have taken less than 5 minutes.
Virtual try-on is great, but wasn't available for one of the glasses I was considering. $45 (including copay) for a Rx pair of glasses... beats the $400 my optometrist tried to sell me on.
Unable to check out as a guest, unable to link to my vsp insurance without help resetting something from online chat agent
I am always able to find the contacts I need and apply my insurance.
Same as above. Also, last year had purchased progressive glasses for my wife and me. Eyeconic completely messed up, got the height wrong for both pairs. We sent it back for corrections, Even post corrections, we have not been able to wear the glasses
The selections meet my needs. I also received timely service.
All products received have been in a timely manner. I have liked all past orders
I appreciate the quickness to get my prescription validated and my contacts arrive in a week and half max.
It is Easy to order and you have a great selection and quality
It was efficient, simple and fun. Don't have much else to say
Easy to use site. Great pricing. I would highly recommend!
Website kept having me log in MANY times. Took longer than it should have.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members