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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 44 days

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41,556 reviews

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Massachusetts
1 review
0 helpful votes
Follow Christine Z.
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Reasonable costs and nice glasses
December 31, 2024

Great selection and easy to use! Way to quickly use benefits you have worked for!

Date of experience: December 31, 2024
Connecticut
1 review
0 helpful votes
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A lot of choices, very affordable and the website is easy to use.

Date of experience: December 31, 2024
Texas
1 review
0 helpful votes
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Rimless J. Abboud glasses was misaligned + temples broke. And it was a "fixed" pair.

Date of experience: December 30, 2024
New York
1 review
0 helpful votes
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Very Easy and fast
December 31, 2024

Great selection of glasses, great discounts and easy eyewear checkout

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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Easy to browse
December 31, 2024

How do you put multiple beneficiaries on one order so don't have to pay double shipping?

Date of experience: December 30, 2024
Ohio
2 reviews
0 helpful votes
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I don't really like this service, but the cost is just ok. The glasses are not really good as an inperson service and on 12/30/24 it took me 4 hours to order and try on glasses for my husband and I. Then, It wanted to charge me $400 as we used our insurance and I still do not know why I couldn't order changing our VSP provider. Not even sure if it'll work yet. I've ordered in the past, but have had to return as the sizes are SOOOO large. I will never order from this site again. So sorry.

Date of experience: December 30, 2024
New Jersey
1 review
0 helpful votes
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Prices are too high
December 31, 2024

Discount … discount…. Discount… prices are too high. Need to find ways to minimize cost

Date of experience: December 30, 2024
Texas
1 review
0 helpful votes
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Comfortable
December 31, 2024
Updated review

Comfortable to shop and virtual try really works well and thats why I prefer

Date of experience: December 30, 2024

Somewhat difficult to navigate first time
December 31, 2024
Previous review

Somewhat difficult to navigate first time

Date of experience: December 30, 2024
Colorado
1 review
0 helpful votes
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Easy transaction!
December 31, 2024

App is easy to use. Have had to exchange glasses before and that was an easy process as well.

Date of experience: December 30, 2024
Texas
1 review
0 helpful votes
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Mid design but i need to see
December 31, 2024

Nah insert ten more characters here, i keep on getting ads for cuter glasses elsewhere on insta

Date of experience: December 30, 2024
Illinois
1 review
0 helpful votes
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Kinda slow with orders
December 31, 2024

I don't like that the frame sees the material is included when it is not, it should show it as itemized

Date of experience: December 30, 2024
Indiana
1 review
0 helpful votes
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Pretty easy to pick out shades
December 31, 2024

I was able to try on a few pairs of shades and find what's right for me pretty quickly. I wish I could order without a prescription but I know that's not the designers fault

Date of experience: January 20, 2025
Ohio
1 review
0 helpful votes
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Excellent Service
December 31, 2024

Kept me UpToDate on the order status, only thing I don't like is that the glasses are more of a grey than blue, they looked bluer in the picture.

Date of experience: January 21, 2025
Kentucky
1 review
0 helpful votes
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Bring back price match
December 31, 2024

Bring back price match please, you used to have it and i would always get the frames i love

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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Always an easy transaction
December 31, 2024

Thank you for the simplicity of your site! Will order again

Date of experience: December 30, 2024
Washington
1 review
0 helpful votes
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Multiple prescriptions
December 31, 2024

I ordered regular lenses and then progressives in one order. I did not realize you all only see the first page.

Date of experience: December 30, 2024
Florida
1 review
0 helpful votes
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The formula for the first time glasses did not work at all. The frame quality was not what I expected, low quality. I hope to have a better experience for the sun glasses

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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Great Selection Better pricing
December 31, 2024

Love the selection of sunglasses and the prices are unbeatable, the try it on feature makes it easier to make the decision prior to ordering.

Date of experience: December 30, 2024
Arizona
1 review
0 helpful votes
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After using eyeconic in the past to order my contact lenses it was a no brainer to return to site after getting my new prescription. Literally took less than 10 minutes to enter my info and complete my order. Process cudnt have been any easier. The site was very user friendly and easy to navigate

Date of experience: December 30, 2024
Washington
1 review
0 helpful votes
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Great Purchase
December 30, 2024

Has a great selection, love the glasses from before. Thank you

Date of experience: December 30, 2024