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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 44 days

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41,706 reviews

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New York
1 review
0 helpful votes
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Easiest Process Ever Experienced
January 25, 2025

Very simple experience and excellent prices with my insurance. I am still in awe over their service.

Date of experience: February 15, 2025
Alaska
1 review
0 helpful votes
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Awesome
January 24, 2025
Updated review

Absolutely awesome selection of prescription non-prescription glasses, and contacts and excepts my insurance and I can select tint antiglare no line bifocals on my RX glasses and a bunch of other things with fast shipping even to me here in Alaska! Would highly recommend.

Date of experience: January 24, 2025

Nice glasses, wide selection of NAME BRANDS, take my...
January 24, 2025
Previous review

Nice glasses, wide selection of NAME BRANDS, take my insurance, virtual try-on, great options to choose from, like no line bifocals, tint, anti-glare just great all the way around! Highly recommend. Thank you.

Date of experience: January 24, 2025
Michigan
1 review
0 helpful votes
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Amazing Website
January 24, 2025

I love the fact that it was easy and super convenient, and the benefits was good to take advantage of when it comes to my vision insurance.

Date of experience: January 24, 2025
North Carolina
1 review
0 helpful votes
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Other Online retailer are cheaper
January 24, 2025

Other Online retailer are cheaper versus going through insurance. Price increased for lenses as I checkedout.

Date of experience: January 24, 2025
Utah
1 review
0 helpful votes
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Smooth transaction
January 24, 2025

Sturdy quality products. Good brands offered and multiple options

Date of experience: November 20, 2024
California
1 review
0 helpful votes
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Easy to order
January 24, 2025

Easy to use this website, I order year after year and always satisfied.

Date of experience: January 24, 2025
New Jersey
1 review
0 helpful votes
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Expensive
January 24, 2025

The website is fine, but the cost of contacts through here is so much more than other online companies. I only use Eyeconic because of my insurance benefits.

Date of experience: January 24, 2025
Massachusetts
1 review
0 helpful votes
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Pretty convenient.
January 24, 2025

Quicker and more convenient then going through my optical provider.

Date of experience: January 24, 2025
Michigan
1 review
0 helpful votes
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Love the virtual try ons. Ordering, exchanging and returns are all really easy. The selection is great!

Date of experience: January 24, 2025
New York
1 review
0 helpful votes
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No hassle customer support
January 24, 2025

Loved how my last glasses looked but they didn't fit correctly. Return processed without issue.

Date of experience: January 2, 2025
Pennsylvania
1 review
0 helpful votes
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Website could be easier
January 24, 2025

Prior prescriptions should apply automatically unless I choose.
Website required sign in twice

Date of experience: January 23, 2025
New York
1 review
0 helpful votes
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Too long to recieve glasses
January 23, 2025

Very long time to receive my glasses over 45 days...

Date of experience: November 13, 2024
Texas
1 review
0 helpful votes
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Great service
January 23, 2025

Loved the price and time it took to get my glasses. Great place to get your glasses.

Date of experience: December 20, 2022
Florida
1 review
0 helpful votes
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Mobile site needs work
January 23, 2025

Mobile site could not zoom in or out on page, and auto fill did not work properly on all forms

Date of experience: January 23, 2025
Indiana
1 review
0 helpful votes
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Definitely better than the hours spent at the store!
January 23, 2025
Updated review

Easy to follow, fast, and quick. Better than the store, where the sales person is constantly upselling

Date of experience: January 23, 2025

Easy to follow and chat support was great
January 23, 2025
Previous review

Easy to follow and chat support was great

Date of experience: January 23, 2025
Virginia
1 review
0 helpful votes
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Good Service
January 23, 2025

Complete ease of ordering, smooth process, Decent delivery time.

Date of experience: January 23, 2025
Colorado
1 review
0 helpful votes
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Effortless ordering!
January 23, 2025

Love Eyeconic for ordering my contacts! So easy to upload your prescription or have them contact your Dr. for it and they deliver right to your door. And they take my insurance! THE BEST!

Date of experience: January 23, 2025
Florida
1 review
0 helpful votes
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Contacts order for son went great. Will use again soon. Thanks!

Date of experience: January 23, 2025

Thank you was easy to work with shopping and check...
November 8, 2024
Previous review

Thank you was easy to work with shopping and check out with insurance

Date of experience: November 8, 2024
Virginia
1 review
0 helpful votes
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Too soon for a full review
January 23, 2025

I had to file my own insurance so it is nice not to have to do that with Eyeconic. I'll have to wait to see what discounts are available when it it time for me to refill my next 6 months of contacts.

Date of experience: January 23, 2025
Ohio
1 review
0 helpful votes
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Easy easy easy
January 23, 2025

Shopping good. Glasses fit perfectly so I didn't need to have them adjusted. No hiccups along the way!

Date of experience: February 13, 2025