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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I've been buying here for quite a few years. I'm still buying... 3 pairs lately and I'm very happy with the product.
Using EyeBuyDirect has been amazing. Chain stores around me have the most INSANE markups, I swear they only carry luxury brands. I just need something cute I can afford. Being able to type in the values myself and not speak to pressuring salespeople is definitely a plus, too.
My eyeglasses was lost and Bryan per one time courtesy, placed a new replacement for me.
Really easy, fast shipping, & most importantly good quality
Was easy and happy with my glasses. Also like that I can see how they look on me before I choose.
I have been buying my prescription glass almost 15 years.the price is reasonable.
Glasses got old quick. But other than that pretty awesome. Quick delivery. And they had fit which is whats most important to me for them to not be so loose.
East to order; fast ship. So far, no complaints with the glasses.
I absolutely will buy again from Eye Buy Direct, only had a hard time
With what was available for 2 day shipping
I tried to place an order but my card was declined. The coupon code I had entered was unable to be used on a subsequent order
Easy to pick a good pair of glasses, very fast shipping and they notify you all the way.
Not happy with the quality of the glasses. Very flimsy, transition very weak on base price lens and a screw missing or fell out within days. Returned - waiting on refund?
When ordering my lenses, the page showing Trasnsition onl show an additional cost the the two more expensive ones, but did not show additional cost for the basic Transition lenses.
I get texts reminding me about deal codes for Eye Buy Direct often & now have ordered multiple over the years!
Great and plenty of options. Plus, orders are saved; making things easier.
Price for delivery to Saudi Arabia has risen a lot about the former
Overall, it was a good experience. I enjoyed the glasses I had purchased.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

