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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,835 reviews

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California
2 reviews
0 helpful votes
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Long-time customer
May 31, 2025

I've been buying here for quite a few years. I'm still buying... 3 pairs lately and I'm very happy with the product.

Date of experience: May 9, 2025
New York
1 review
0 helpful votes
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The sweet relief of savings
May 31, 2025

Using EyeBuyDirect has been amazing. Chain stores around me have the most INSANE markups, I swear they only carry luxury brands. I just need something cute I can afford. Being able to type in the values myself and not speak to pressuring salespeople is definitely a plus, too.

Date of experience: January 6, 2024
Puerto Rico
1 review
0 helpful votes
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Delay
May 31, 2025

My eyeglasses was lost and Bryan per one time courtesy, placed a new replacement for me.

Date of experience: May 21, 2025
Washington
1 review
0 helpful votes
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Great
May 31, 2025

Really easy, fast shipping, & most importantly good quality

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Easy to find and order
May 31, 2025

Was easy and happy with my glasses. Also like that I can see how they look on me before I choose.

Date of experience: May 20, 2025
Texas
1 review
0 helpful votes
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I have been buying my prescription glass almost 15 years.the price is reasonable.

Date of experience: May 20, 2025
Arizona
1 review
0 helpful votes
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Pretty awesome
May 31, 2025

Glasses got old quick. But other than that pretty awesome. Quick delivery. And they had fit which is whats most important to me for them to not be so loose.

Date of experience: May 20, 2025
Arizona
1 review
0 helpful votes
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New
May 30, 2025

It was a great experience and it was enjoyable and wonderful and magnificent

Date of experience: December 18, 2024
Pennsylvania
1 review
0 helpful votes
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Smooth experience
May 30, 2025

East to order; fast ship. So far, no complaints with the glasses.

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Not all options available
May 30, 2025

I absolutely will buy again from Eye Buy Direct, only had a hard time
With what was available for 2 day shipping

Date of experience: May 20, 2025
Wisconsin
1 review
0 helpful votes
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Card error
May 30, 2025

I tried to place an order but my card was declined. The coupon code I had entered was unable to be used on a subsequent order

Date of experience: May 20, 2025
Alabama
2 reviews
0 helpful votes
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Easy to pick a good pair of glasses, very fast shipping and they notify you all the way.

Date of experience: May 20, 2025
Arizona
1 review
0 helpful votes
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Amazing
May 30, 2025

My previous experience is what actually made me visit eyebuydirect its so amazingly easy to get glasses here

Date of experience: May 20, 2025
Illinois
1 review
0 helpful votes
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Great
May 30, 2025

The glasses were affordable and really nice looking. They also shipped out very fast.

Date of experience: May 20, 2025
Maryland
1 review
0 helpful votes
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Quality
May 30, 2025
Updated review

Not happy with the quality of the glasses. Very flimsy, transition very weak on base price lens and a screw missing or fell out within days. Returned - waiting on refund?

Date of experience: May 20, 2025

When ordering my lenses, the page showing Trasnsition...
May 8, 2025
Previous review

When ordering my lenses, the page showing Trasnsition onl show an additional cost the the two more expensive ones, but did not show additional cost for the basic Transition lenses.

Date of experience: April 28, 2025
Arizona
1 review
0 helpful votes
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Easy & affordable
May 30, 2025

I get texts reminding me about deal codes for Eye Buy Direct often & now have ordered multiple over the years!

Date of experience: May 20, 2025
Kentucky
1 review
0 helpful votes
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Fast
May 30, 2025

Great and plenty of options. Plus, orders are saved; making things easier.

Date of experience: May 20, 2025
Saudi Arabia
1 review
0 helpful votes
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Shipping price
May 30, 2025

Price for delivery to Saudi Arabia has risen a lot about the former

Date of experience: December 5, 2021
Wisconsin
1 review
0 helpful votes
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Overall, it was a good experience. I enjoyed the glasses I had purchased.

Date of experience: July 12, 2022
Arizona
1 review
0 helpful votes
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Easy as pie
May 30, 2025

Easy to order and try on and find what I am looking for
Lots of possibilities

Date of experience: May 19, 2025