Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,667
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

244,954 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Joyce A.
Unfollow Joyce A.
Share Review
Report Review

Great
July 6, 2025

Very good experience, no waiting for weeks, delivers within a week.

Date of experience: June 26, 2025
Missouri
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Share Review
Report Review

Great way to buy glasses
July 6, 2025

I have now bought my glasses for the past 2 times from here. My prescription is spot on. Never an issue. Have recommended this company to all.

Date of experience: June 26, 2025
Georgia
1 review
0 helpful votes
Follow Gabe F.
Unfollow Gabe F.
Share Review
Report Review

Easy
July 6, 2025

Every time I've ordered from them, it's been easy efficient to navigate. Quality is always on point.

Date of experience: June 26, 2025
Texas
1 review
0 helpful votes
Follow John P.
Unfollow John P.
Share Review
Report Review

Very Satisfied
July 6, 2025

Exactly what I was looking for at a fair price.
Very convenient doing this online as opposed to dealing with retailers who have lost touch with customer service.

Date of experience: June 25, 2025
Georgia
1 review
0 helpful votes
Follow Lisa C.
Unfollow Lisa C.
Share Review
Report Review

Love Eye Buy Direct!
July 6, 2025

Have bought from Eye Buy Direct several times and Always highly satisfied! Prescription Sunglasses and Regular Glasses have come reasonably fast and have loved every pair. Will deff. Return and buy more.

Date of experience: June 25, 2025
California
1 review
0 helpful votes
Follow Georgina T.
Unfollow Georgina T.
Share Review
Report Review

Thankful
July 6, 2025

Easy check out and great deals :) always a good experience!

Date of experience: June 25, 2025
Illinois
1 review
0 helpful votes
Follow Guadalupe W.
Unfollow Guadalupe W.
Share Review
Report Review

Thank you so much 😊
July 6, 2025

Amazing styles and always easy to reach with any concerns thank you!

Date of experience: June 25, 2025
Arizona
1 review
0 helpful votes
Follow Charles U.
Unfollow Charles U.
Share Review
Report Review

Retired
July 6, 2025

Great. I had a problem with one of my glasses. They immediately replaced it.

Date of experience: June 25, 2025
Texas
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

I messed up my order and the service agent was excellent at fixing everything.

Date of experience: June 25, 2025
Washington
1 review
0 helpful votes
Follow Christi-Anne B.
Unfollow Christi-Anne B.
Share Review
Report Review

Super responsive and helpful
July 5, 2025

Super responsive and helpful, smooth return because I'm indecisive, and great quality glasses. Great customer service.

Date of experience: June 25, 2025
Colorado
1 review
0 helpful votes
Follow Isabella S.
Unfollow Isabella S.
Share Review
Report Review

Great glasses
July 5, 2025

So far, I've had a wonderful experience with eyebuydirect. The website is easy to use. There are often a lot of reviews with pictures which I find really helpful when deciding to purchase a specific pair. The fit has always been spot on, which makes my life much easier. I highly recommend eyebuydirect. There's always really great deals which makes being able to see a lot more accessible than it previously has been. Consistently cheaper than buying glasses from the optometrist. Thank you!

Date of experience: June 25, 2025
New York
1 review
0 helpful votes
Follow Gabriel J.
Unfollow Gabriel J.
Share Review
Report Review

Great
July 5, 2025

Nice good great excellent fun wow cool right on this review is done

Date of experience: August 20, 2024
Massachusetts
1 review
0 helpful votes
Follow Gina V.
Unfollow Gina V.
Share Review
Report Review

Easy.
July 5, 2025

Fairly easy process. Good variety of glasses. Have been pleased with past orders.

Date of experience: June 25, 2025
TT
1 review
0 helpful votes
Follow Frank W.
Unfollow Frank W.
Share Review
Report Review

Same as before, hope to see bigger discounts! Always a smooth process

Date of experience: June 25, 2025
Massachusetts
1 review
0 helpful votes
Follow JENNIFER L.
Unfollow JENNIFER L.
Share Review
Report Review

Easy Shopping, Horrible Result
July 5, 2025

Choosing and ordering the glasses was easy. However, the processing of the order took forever and I waited weeks for their arrival. Once the glasses arrived, they fit well, but I was unable to see! I brought them to my eye doctor and showed him what I entered online for the prescription. He said I put everything in correctly, but the glasses themselves were nowhere near the right prescription. The "progressive" part of the lens was tiny and would not have worked at all. Returning the glasses was relatively easy but all in all it was a waste of time.

Date of experience: June 25, 2025
New York
1 review
0 helpful votes
Follow Kevin M.
Unfollow Kevin M.
Share Review
Report Review

Long time customer
July 5, 2025

I have been a long time customer of eye buy direct. I break my glasses every few weeks and need a new pair pretty often

Date of experience: June 25, 2025
Florida
1 review
0 helpful votes
Follow PAULA C.
Unfollow PAULA C.
Share Review
Report Review

Good choice for your budget
July 5, 2025

Very quick & efficient. Good quality glasses. And they look very nice.

Date of experience: June 25, 2025
Massachusetts
1 review
0 helpful votes
Follow Alexis O.
Unfollow Alexis O.
Share Review
Report Review

Very good
July 5, 2025

Tons of options and always affordable. Very cute and trendy styles.

Date of experience: June 24, 2025
California
1 review
0 helpful votes
Follow Alan L.
Unfollow Alan L.
Share Review
Report Review

Great - easy returns
July 5, 2025

Great spot and easy returns if need be it has to be 50 characters long.

Date of experience: June 24, 2025
New York
1 review
0 helpful votes
Follow Nina A.
Unfollow Nina A.
Share Review
Report Review

Great customer service
July 4, 2025

Good variety of frames. Lenses are very nice. Had an issue with my order and customer service resolved it satisfactory within minutes

Date of experience: June 24, 2025