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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,651
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,797 reviews

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Illinois
1 review
0 helpful votes
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Worth It
October 30, 2017

Really nice prices and collection of glasses. The prices are not bad compared to the eye doctor or any other places definitely recommend this.

Date of experience: October 28, 2017
New Jersey
1 review
0 helpful votes
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REAL EASY! Made sure I had all my information to punch and used the extra code to get an additional percentage off. Once I recvd the eyewear will let you know what I think.

Date of experience: October 28, 2017
North Carolina
1 review
0 helpful votes
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The frames are light, almost like they're not there - and the lens quality is astonishing. I got progressives, sometimes hard to get right, and they totally nailed it. The options I added were the transitions-type lenses that cost less than half what the name-brand Transitions cost and they're faster and achieve a deeper tone than the more expensive name brand. I also got glare-free and scratch proof, all for $125 including shipping. Love these folks! Thank you for making GOOD glasses affordable again.

Date of experience: October 28, 2017
Illinois
1 review
0 helpful votes
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Very reliable service
October 28, 2017

I have ordered approximately 15 to 20 frames from this company over the past 5 years, and have never had any complaints whatsoever. While it is of course a little difficult to choose your glasses on a web site, I was surprised that every frame was just as expected (or better), and they have held up quite well (given that I tend to opt for the cheaper frames, that was a very pleasant surprise). I started ordering multiple frames, e.g. spares and sunglasses in the same order. Earlier this year, I even ordered a special prescription that would allow me to read my music sheets at 3 foot distance perfectly, without all the transition issues now that my eyes are getting a bit tougher. To my pleasant surprise, I received an Email within about a day where somebody in the order process had noted that I had ordered glasses that were significantly different from my regular prescription. I just confirmed by Email that this modification was indeed what I needed for a special purpose, and when I received the glasses a week later, they were perfect for the purpose. Quality control seems to be really good with this company, and I was positively surprised that they pay close attention to the order. Compared to the last optometrist I bought glasses from, this was very pleasant. In the brick and mortar store (FourEyes, I believe), they first swapped left and right, then they put the transitions 8mm too high and I could only see things when putting my chin on my chest, and it took me 5 weeks to get those glasses right. From EyeBuyDirect, everything was right the first time. Keep up the great work.

Date of experience: October 27, 2017
Nebraska
1 review
0 helpful votes
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Love love love this site
October 27, 2017

I come here for all of my glasses and sunglasses. So much cheaper than purchasing at the eye doctor and amazing quality. I have over 10 pairs I've purchased from EyeBuyDirect and have never been more satisfied.

Date of experience: October 27, 2017
California
1 review
0 helpful votes
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Great!
October 27, 2017

Easy to use! Love trying them on. Also feel confident buying this way because of the return policy. Second time using this site!

Date of experience: October 27, 2017
Colorado
1 review
0 helpful votes
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User friendly
October 27, 2017

Easy to use. I decided to place one order on wish list. Then changed my mind,
I had to resubmit all info again.

Date of experience: October 26, 2017
California
1 review
0 helpful votes
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This is the place to order your glasses after you have done your cost comparison. You will find this to be "the place."

Date of experience: October 26, 2017
SX
1 review
0 helpful votes
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Lenses are very good!
October 27, 2017

I have 4 glasses ordered e last year and they are ok. I just ordered #5 The lenses are great and I have ordered special for Computer use, Reading and multifocal.

Date of experience: October 26, 2017
Kentucky
2 reviews
0 helpful votes
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Easy Like Sunday Morning
October 27, 2017

This website is fantastic! I ordered my favorite glasses within 5 minutes. The prices are outstanding! I decided to add prescription sunglasses to my order because they were $19! Who could resist that?! They are white round frames with mirrored blue lenses. I cannot wait to get them. They'll be perfect to wear when it snows and look cool any time. Customer service is also fantastic! I will be using them again!

Date of experience: October 26, 2017
Wisconsin
1 review
0 helpful votes
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LOVE EYEBUY
October 27, 2017

HAPPY WITH ALL 7 OF MY GLASSES
AFFORDABLE, LIKE CHANGING YOUR EARRINGS EVERY DAY
IF YOU HAVE TO WEAR GLASSES THEY SHOULD MATCH EVERYDAY

Date of experience: October 26, 2017
New York
1 review
0 helpful votes
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Check out
October 27, 2017

The check out process was messed up had to use PayPal to make it easier. The process was slow and had to redo several times.

Date of experience: October 26, 2017
New Jersey
2 reviews
0 helpful votes
Follow Irma T.
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I received my chosen glasses but did not like them. They gave me option of a replacement. I had limited choice for replacement. The glasses I received had loose uneven arms. Tried fixing them many times but they become loose again!

Date of experience: October 25, 2017
Leo L. — Eyebuydirect Rep
over a year old

Hello Irma,

We apologize if you are unhappy with the glasses you received and you have a limited choice for replacement. We can help you choosing a frame that fits you.

For us to pull up the order you are referring to, kindly provide us the order number, email address or phone number associated on the order.

We will wait for your reply.

Thank you and have a good day!

Texas
1 review
0 helpful votes
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The site made the whole process of getting a new pair of glasses super quick and easy. No trouble finding a pair I liked or going through the payment process, I recommend this site to anyone looking for their next pair of glasses.

Date of experience: October 25, 2017
Colorado
2 reviews
0 helpful votes
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I've been buying my prescription glasses here for several years and have never been disappointed. They fit, look great and guess what, you ingrates in recent reviews: I had absolutely no trouble using the discount I was given! These glasses are already very inexpensive; you bad-mouth - even threaten - them, just because you couldn't figure out how to apply a simple discount code? Shame on you!

Date of experience: October 25, 2017
New York
1 review
0 helpful votes
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Great place for good quality, inexpensive glasses. I just ordered my second pair and i loved the first.

Date of experience: October 25, 2017
California
1 review
0 helpful votes
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Great!
October 26, 2017

Well, I loved the fact that I did not have to go back digging in my dungeon to find the augmentation on both my eyes plus the PD of 69 ha... The computer remembered it. That made me extremely elated. That, plus a 25% code--what more can I ask? As long as I keep breaking my glasses, EyeBuyDirect will undoubtedly have my business.

Date of experience: October 25, 2017
Georgia
1 review
0 helpful votes
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Love the selection
October 26, 2017

I love the selection of frames, it was easy to find what suited me. It was hard to choose which ones i wanted!

Date of experience: October 25, 2017
Massachusetts
1 review
0 helpful votes
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The cost is absolutely fantastic. I have eye glass insurance and even that is not as cheap as just going through this website. And the variety of frames is unbelievable!

Date of experience: October 25, 2017
Oklahoma
1 review
0 helpful votes
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NICE
October 26, 2017

I like the cool frames for a great price. $#*! paying over a hundred dollars for name brand frames. My eye doctor can suck it. :)

Date of experience: October 25, 2017