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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I ordered the wrong script and realized it on the weekend. I email EyeBuy Direct and Monday morning got a email stating they refunded my money and I ordered the right script. Where as they could have said it was to late and I would have been stuck with them. So thank you.
So far I don't have to speak with customer support because I don't have an issue. Prices are nicely acceptable, much lower than I find elsewhere, I can usually find a cool frame I can live with, NEVER pass up a coupon discount.
Used the try on feature, but glasses appeared at the top of the picture and could not be adjusted. May have been operator error as this was my first time using this site.
I have gotten 6 pairs now from this company and each time I have received my glasses in a timely matter, in nice cases, and whenever I have had a problem they are super quick to fix it. Love each pair I have bought (especially since I change my look like twice a year). 10/10 for them!
Very pleased with my purchases. Quality frames, lenses and service at a fraction of the cost of the brick and mortar stores. There was an error on my distance glasses which turned out to be MY mistake. EBD replaced the glasses at no charge and paid the shipping to have me return the original pair. That is going beyond, in my opinion. So happy with my prescriptions that I've ordered a second pair of my readers for my purse. Love this company and highly recommend there services.
Easy checkout. Good quality glasses for a low price. I really enjoyed my experience anyone who is thinking about using this website do so!
This site is so easy to use and I love all the photos of models with the glasses and then the reviews have photos as well. It really helps. I was shopping a lot of websites but kept coming back because the choice of frames, the pricing, and the ease of the website was by far the best!
I have been customer for ten years since college.The glasses uses to be more durable, cheaper(in price in quality), and more eclectic in the style. I used to buy multiple glasses a year for different styles. Now I do because they break so easily. Issues with warranty replacement. Something I rarely utilized became a nightmare within a year.
I had ti use a second phone because if trobke with your site, not been able to access after I enter my amazon account at check out. I just get a message with a 400 header something, not even able to open your website.
Not sure why the local option was 4 times as much money. It is different ordering online but 1/4 the price is worth the awkwardness.
I called the help lady and she didn't speak very good english and didn't help at all and just made me more confused but I finally got them ordered and if these pending payments go through you guys'll be hearing from me
I have bought 3 pairs of glasses and I love the frames but if I drop them, they break easily. I still have the lenses and was wondering if you can just purchase frames and you will put in the old lenses?
I can not say enough WONDERFUL things about my experience with EyeBuyDirect!
Easy, Affordable, the list goes on and on!
Recently, 3 people have stopped me in the airport to ask where I got my frames. They are shocked when I tell them from an online store. Send me business cards to hand out, as I can't stop talking about my positive experience with EBD!
I'm so happy I found this site. I do not have eye insurance so I have put off new glasses for 8 years. I can't believe how easy this was.
Good selection of frames and lenses. I was trying to order a duplicate pair of glasses with identical specs. While the order history has all the details of prior purchase, I was not able reorder the same item without having to go through the painful process of filling all the details. This process could be simplified for reorders.
I have been buying glasses from IBD for several years. I had to try out various designs until I settled on what works, but that's online buying and I have no complaints. The Help functions however are completely inadequate. The chat function starts by asking for an email and then results in an email 3 days after attempting to use it. Email contact is no quicker. Bottom Line--inexpensive (and cool, sometimes really cool) glasses but be sure of what you want because there is no help. Probably that is the price for "inexpensive". Works for me, but then I used to buy at Lens Crafters.
I am so happy with EyeBuyDirect. I started buying my prescription eyeglasses a few years ago from this website. I do have insurance through work who gives about $200 annually towards glasses or contacts so I always use my insurance towards yearly contacts, and ask my eye dr for my eye glass RX & order them from here! They come right in the mail & I've never has an issue. =)
I have ordered many glasses from EyeBuyDirect because I love the prices and styles! Also if you are a student you can get awesome discounts! If you don't like your style, returning is super easy! They also donate the other pair - which is fantastic!
I've bought two pairs of sunglasses, and just ordered two pairs of regular glasses, the prescriptions were on point but when I ordered the sunglasses, there was a problem and for some reason they couldn't put my prescription in the frames I chose, and didn't tell me about it until 3 days after my order. It should really automatically tell you before you check out "hey we can't use these frames with your particular prescription, here are some that we can" instead I had to contact customer service and talk with a representative to get things straight and get a pair I could use. Great customer service though, she helped me out quickly and explained the problems!
LOVE this site, just hoping all is correctly ordered. May need to show more details of final order before paying.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rosalinda,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your contact number and the best time to reach you in order for us to walk you through the process of placing an order. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!