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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
5,189
shipping
5,189
returns
132
quality
5,292
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Ireland
1 review
0 helpful votes
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Simple and stylish
October 19, 2018

I got a great offer for two for one price and got two swanky frames!

Can't wait for them to arrive :)

Date of experience: October 18, 2018
Germany
1 review
0 helpful votes
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Amazing frames
October 19, 2018

I love the affordable glasses I get from this site also the selection is awesome. I have a ten year old boy who loses glasses and thanks to this site I am able to keep enough pairs on hand so he can still complete homework and school work they fit great and he is excited to be able to see he also loves the way they fit.

Date of experience: October 17, 2018
Mexico
1 review
0 helpful votes
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Selection and prices are great, very happy with my new glasses. But (and a Big But) International shipping is way too expensive, almost as much as the order...

Date of experience: October 17, 2018
Virginia
1 review
0 helpful votes
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Great Deal
October 19, 2018

Another great order: two frames/lens for $75... unbeatable prices! I can't wait till the frames arrive! I will continue to purchase from EyeBuyDirect. My intention was to use the BOGO but I ended up buying 2 frames and using Ebates which got me an additional $5 off.

Date of experience: October 17, 2018
California
1 review
0 helpful votes
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Awesome
October 19, 2018

This is going to be my second time ordering with them but after my last order when ever people ask me for recommendations regarding glasses I always send them to eyebuydirect because they are so good and affordable.

Date of experience: October 16, 2018
Pennsylvania
1 review
0 helpful votes
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I have been using Eyebuydirect.com for a few years and am never disappointed. I also recommend this site to everyone and get lots of complaints in any glasses I have purchased.

Date of experience: October 16, 2018
New Jersey
1 review
0 helpful votes
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My daughter just broke her glasses. Ordered 2 new pairs, For the cost of 1 pair anywhere else I get 2-3 pairs.
I currently wear:
Jeremiah
Roaring
Panama
I just ordered
Cupertino
And
Luna For my daughter.
Very happy with my shopping experience. Will recommend and use again.

Date of experience: October 16, 2018
Arizona
1 review
0 helpful votes
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Hope to be happy
October 19, 2018

Selection was okay, once narrowed down by frame size and shape - Unfortunately EyeBuyDirect does not seem to have asian fit or universal fit frames, which greatly limits the selection for me. Could stand to be more clear about lens materials and publish Abbe values without my having to contact customer service. Looking forward to receiving the glasses, and hope they are a good fit.

Date of experience: October 16, 2018
David R.
TT
1 review
0 helpful votes
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Service
October 19, 2018

Quick easy reliable service and I was very satisfied with the product/s which were of reasonable standard and quality

Date of experience: October 16, 2018
Kansas
1 review
0 helpful votes
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PERFECT
October 18, 2018

The reason I choose EyeBuyDirect is because they provide great quality products at more than affordable prices! Because the price is right, I have SEVERAL pairs of glasses that match several different outfits! Thanks EyeBuyDirect!

Date of experience: October 16, 2018
Texas
3 reviews
0 helpful votes
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Staff Was Great Help
October 18, 2018

Wasn't sure how to match frame size with my previous glasses, but staff member helped me find the perfect solution. Took only minutes.

Date of experience: October 16, 2018
Georgia
1 review
0 helpful votes
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Easy and Great
October 17, 2018

Thanks to my coworker who has ordered from you guys, I now have an awesome and affordable pair of glasses!

Date of experience: October 16, 2018
Poland
4 reviews
0 helpful votes
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I did not expect such great quality of the product and super professional services! I was very surprised! I bought a pair of glasses about a month ago and it came super quickly! You will not find a better product for such a reasonable price! I definitely recommend this Store!

Date of experience: October 16, 2018
Delaware
1 review
0 helpful votes
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I had bought a pair of infinity focus single vision lens glasses from Sterling Optical, while they ordered a pair of bifocals for me. Once I got the bifocals I decided I really did miss my progressives so I thought I'd try EBD and get them there.

I really do like the glasses, look and feel. The lens progression is laid out well. The reading portion is large and useful. The flow between read/mid range/infinity is very natural. There is only one slight problem. The infinity focus is a little bit off. When I put on my single vision lens infinity focus Sterling Optical and then the EBD it was clear that the single vision lens is just more crisp. I see this the most in the edges of straight lines on objects and letters. The EBD isn't horrible by any stretch, but it is disappointing.

I called them and customer service was great. They ordered me another pair to be made. Unfortunately these are exactly the same. The glasses are still useful and if I only want to carry one pair I'll carry them. However I do wish that these glasses had a higher quality lens, or better manufacturing process or whatever is needed to make sure they deliver a lens that actually meets the prescription.

Date of experience: October 15, 2018
Indiana
1 review
0 helpful votes
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Love Eye Bye Direct! Very easy process and the prices are amazing! I just bought three pairs of glasses and one pair of sun glasses for 1/4 of what I paid for one pair at a major eye wear store. It can't be beat!

Date of experience: October 15, 2018
New York
1 review
0 helpful votes
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Great Glasses
October 17, 2018

I've been ordering glasses from this site going back to 2014. The site is easy to use, glasses are cheap, and the final product is well worth what you spend. I actually still have one of my first pair that I ordered 4 years ago. With a few kids and pets, glasses are fair game to get busted often. This site has helped me from spending hundreds on glasses through an optometrists office.

Date of experience: October 15, 2018
New York
1 review
0 helpful votes
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I usually spend so much money on my glasses. This site makes it easy for me to navigate and I find myself enjoying purchasing my glasses. I love every pair. If they break within the year, I can get a free pair and if the prescription is wrong they replace them without a hassle.

Date of experience: October 15, 2018
New Jersey
1 review
0 helpful votes
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For anyone needing glasses this is the place.
Very large inventory of stiles.
Easy process.
Great prices.

Date of experience: October 15, 2018
Texas
1 review
0 helpful votes
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Good but could be better
October 17, 2018

Not intuitive as to how to add glasses to the cart. Have to go to view details. Needs to be an easier way. Also I want to see all the glasses available on one page if I want to. Don't make me click to next.

Date of experience: October 15, 2018
Virginia
1 review
0 helpful votes
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GREAT VALUE
October 16, 2018

I'm a huge fan of EBD - great quality and value. I've been ordering my glasses through EBD for 4 years and don't plan to stop that any time soon. In my opinion, they've changed the eye ware shopping experience!

Date of experience: October 14, 2018