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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,662
value
5,189
shipping
5,189
returns
132
quality
5,292
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Georgia
1 review
0 helpful votes
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Easy and Great
October 17, 2018

Thanks to my coworker who has ordered from you guys, I now have an awesome and affordable pair of glasses!

Date of experience: October 16, 2018
Poland
4 reviews
0 helpful votes
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I did not expect such great quality of the product and super professional services! I was very surprised! I bought a pair of glasses about a month ago and it came super quickly! You will not find a better product for such a reasonable price! I definitely recommend this Store!

Date of experience: October 16, 2018
Delaware
1 review
0 helpful votes
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I had bought a pair of infinity focus single vision lens glasses from Sterling Optical, while they ordered a pair of bifocals for me. Once I got the bifocals I decided I really did miss my progressives so I thought I'd try EBD and get them there.

I really do like the glasses, look and feel. The lens progression is laid out well. The reading portion is large and useful. The flow between read/mid range/infinity is very natural. There is only one slight problem. The infinity focus is a little bit off. When I put on my single vision lens infinity focus Sterling Optical and then the EBD it was clear that the single vision lens is just more crisp. I see this the most in the edges of straight lines on objects and letters. The EBD isn't horrible by any stretch, but it is disappointing.

I called them and customer service was great. They ordered me another pair to be made. Unfortunately these are exactly the same. The glasses are still useful and if I only want to carry one pair I'll carry them. However I do wish that these glasses had a higher quality lens, or better manufacturing process or whatever is needed to make sure they deliver a lens that actually meets the prescription.

Date of experience: October 15, 2018
Indiana
1 review
0 helpful votes
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Love Eye Bye Direct! Very easy process and the prices are amazing! I just bought three pairs of glasses and one pair of sun glasses for 1/4 of what I paid for one pair at a major eye wear store. It can't be beat!

Date of experience: October 15, 2018
New York
1 review
0 helpful votes
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Great Glasses
October 17, 2018

I've been ordering glasses from this site going back to 2014. The site is easy to use, glasses are cheap, and the final product is well worth what you spend. I actually still have one of my first pair that I ordered 4 years ago. With a few kids and pets, glasses are fair game to get busted often. This site has helped me from spending hundreds on glasses through an optometrists office.

Date of experience: October 15, 2018
New York
1 review
0 helpful votes
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I usually spend so much money on my glasses. This site makes it easy for me to navigate and I find myself enjoying purchasing my glasses. I love every pair. If they break within the year, I can get a free pair and if the prescription is wrong they replace them without a hassle.

Date of experience: October 15, 2018
New Jersey
1 review
0 helpful votes
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For anyone needing glasses this is the place.
Very large inventory of stiles.
Easy process.
Great prices.

Date of experience: October 15, 2018
Texas
1 review
0 helpful votes
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Good but could be better
October 17, 2018

Not intuitive as to how to add glasses to the cart. Have to go to view details. Needs to be an easier way. Also I want to see all the glasses available on one page if I want to. Don't make me click to next.

Date of experience: October 15, 2018
Virginia
1 review
0 helpful votes
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GREAT VALUE
October 16, 2018

I'm a huge fan of EBD - great quality and value. I've been ordering my glasses through EBD for 4 years and don't plan to stop that any time soon. In my opinion, they've changed the eye ware shopping experience!

Date of experience: October 14, 2018
Illinois
1 review
0 helpful votes
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I have been ordering from EBD since 2014 and always been satisfied with the product.
Most of the frames are easy to find with filters and frames are cheaper than most online stores. I am not sure how some people spend hours to find what they are looking for.

Date of experience: October 13, 2018
California
1 review
0 helpful votes
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Excellent service
October 15, 2018

I had some trouble reading my prescription and I emailed customer service and they were very helpful and very kind. They helped me through every step and they replied fast. I was worried it was going to take a couple days for them to reply but to my surprise it was fast.

Date of experience: October 13, 2018
Texas
1 review
0 helpful votes
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Bad Models
October 13, 2018

All of their models just have the glasses poorly photoshopped on. Would really like to see the glasses actually on the models.

Date of experience: October 12, 2018
New York
1 review
0 helpful votes
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In love with my glasses
October 13, 2018

Seriously, these are the 2nd & 3rd frames I've bought from here, I love them! I receive compliments daily!

Date of experience: October 12, 2018
Minnesota
1 review
0 helpful votes
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Pain in the A**
October 12, 2018

Was VERY hard to order glasses. It took me 7 hours to get it done. Which I felt was over the top. I went through at least 5 pairs of glasses to I found one that would fit my script and by than I felt who cares what they look like and the cost. Which for someone that lives on a budget isn't good. I loved the options. Just don't like the process.

Date of experience: October 12, 2018
Illinois
1 review
0 helpful votes
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I wouldn't get a deal anywhere else on two pair of glasses as I did here. I couldn't get the BOGO offer to work for some reason, but I got into a chat with Maria, and she got it worked out in no time. Great prices, and cracker jack customer service!

Date of experience: October 11, 2018
Maryland
1 review
0 helpful votes
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I love this eyebuydirect... bought at least 10 pairs for a family of 4. I called and complained at least 2 times and both times the reps were so nice and understanding... awesome place.

Wish they have more selection for sunglasses

Date of experience: October 10, 2018
New York
1 review
0 helpful votes
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Initial sale
October 11, 2018

I love the set ups and I love that you can try on the glasses virtually will see what happens when they show up at the door I'll add more as I have them in hand

Date of experience: October 10, 2018
Washington
1 review
0 helpful votes
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I have ordered a few times and haven't been disappointed yet. So many frame to choose from and if you are on a budget its FNATASTIC!

Date of experience: October 10, 2018
Colorado
1 review
0 helpful votes
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Fantastic price
October 11, 2018

Second time ordering I got a great coupon deal. I would recommend this site to any one looking for a great deal on glasses.

Date of experience: October 10, 2018
California
1 review
0 helpful votes
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Good service and price
October 11, 2018

I used EyeBuyDirect to buy glasses before and had excellent service when I had to return an order. I decided to buy again. I see people complaining about the site, but I had no problems using Chrome or figuring out how to order. Everything seamless.

Date of experience: October 10, 2018