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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,660
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,895 reviews

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Pennsylvania
1 review
0 helpful votes
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So Fast and SO EASY!
April 8, 2026

I may have only ever order the same 4 frames like 10 times but i wouldn't want it any other way. Just wish my prescription worked with aviators.

Date of experience: March 29, 2026
1 review
0 helpful votes
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Quality Control
April 8, 2026
Updated review

Need Quality Control to check the sturdiness of the frames. The pair I received was flimsy and the lenses were wrong.
I hope the new pair is exactly what I need.

Date of experience: March 23, 2026

We'll see when the order arrives
March 17, 2026
Previous review

We'll see when the order arrives.

Date of experience: March 7, 2026
1 review
0 helpful votes
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I purchased 3 pairs of glasses. I attempted to return one and received a refund (I was told to donate them, which did). I kept one pair and am very happy with them. I returned the third pair and was not issued a refund, I was told I would.

Date of experience: March 29, 2026
Pennsylvania
1 review
0 helpful votes
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Beyond expectations
April 8, 2026

My favorite pairs, great product and customer service is fabulous

Date of experience: March 28, 2021
Kansas
1 review
0 helpful votes
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I've had the same pair of glasses for about 3 years and only changing them because I have a new prescription. They are still in great condition.

Date of experience: March 28, 2026
1 review
0 helpful votes
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So impressed!
April 7, 2026
Updated review

I was apprehensive about ordering glasses online, especially since I needed progressive lenses and sunglasses. The price at the optometrist for progressive sunglasses was over $300 out of pocket after insurance paid 80%! I decided to give Eye Buy Direct a try and I am so happy I did my prescription is perfect. I love the frames. I will order my glasses with Eye Buy Direct from now on!

Date of experience: March 28, 2026

Shopping experience was great!
March 17, 2026
Previous review

Shopping experience was great! The site is easy to navigate and user friendly!

Date of experience: March 7, 2026
Maryland
1 review
0 helpful votes
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Confiable
April 7, 2026

He comprado muchas montaduras y me ha ido bien

Date of experience: March 28, 2026
New Jersey
1 review
0 helpful votes
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Glasses at a decent price
April 7, 2026

I was able to buy a pair of glasses for a lot less due to these amazing deals! I have insurance but used it already on contacts this year. I still needed glasses so thankfully due to the coupons advertised I was able to purchase affordable glasses. Highly recommend!

Date of experience: March 28, 2026
Missouri
1 review
0 helpful votes
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Good stuff
April 7, 2026

Previous experience was me purchasing my first pair of glasses from here, the most recent order is my second purchase. I enjoy them.

Date of experience: February 28, 2025
New Jersey
1 review
0 helpful votes
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I had the Simon style before and loved it! Unfortunately they broke and I have been using a "too small for me" pair I had ordered at the same time. Overall love the prices and the easy to use website. Just wishing you had a larger quantity of wider frames to fit my huge head haha.

Date of experience: March 27, 2026
Illinois
1 review
0 helpful votes
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I placed an order for some sunglasses, and one of the lenses came scratched. I reached out to a representative via the Chat function on the site, and was told that due to me previously using insurance for a previous pair of glasses (Not this pair) i had to send an email to get this issue resolved. Upon sending the email, I have yet to get a response back or acknowledgment of my issue.

Date of experience: March 27, 2026
California
1 review
0 helpful votes
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Easy buy
April 6, 2026

Grateful that every time my son breaks his glasses I can order another pair in less than 10 minutes here.

Date of experience: March 27, 2026
Washington
1 review
0 helpful votes
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Always easy to order
April 6, 2026

I love that I can take the time I need without feeling rushed. This order was no different. Easy to order, excellent prices, I suggest eyebuydirect every time I know someone is in the market for a new pair of glasses.

Date of experience: March 26, 2026
1 review
0 helpful votes
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Great price for Oakley aviators!
April 5, 2026
Updated review

I spend 30 minutes trying to find out which brand-name glasses were the smallest from temple to temple. Finally i saw that Oakley had come looking aviators that would be close enough to my size. I ordered the greenish polarized lens and searched my emails for the best coupon from eyebuydirect, purchased them and waited 2 weeks for them to arrive. Hurray!

Date of experience: March 26, 2026

One of The top 5 best customer service companies
March 12, 2026
Previous review

I know it's hard to buy glasses without trying them on. I suggest using the filter to show you glasses that meet your desired frame size: Large- Medium-Small. Then choose the style you like. I think it's nice and simple.

Date of experience: March 1, 2026
1 review
0 helpful votes
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Helped me fix a problem
April 5, 2026
Updated review

I had a hard time reading the dr. s hand writing, I sent them a copy and they were able to help me keep from making a mistake

Date of experience: March 26, 2026

Great customer service
March 15, 2026
Previous review

Very helpful staff, I had problems at first. My fault but they helped me figure out the forms...

Date of experience: March 5, 2026
Maryland
1 review
0 helpful votes
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Amazing!
April 5, 2026
Updated review

I've been buying all my glasses at Eyebuydirect for the last 10-15 years. They have great glasses, great prices and great customer. Service. They make buying glasses so easy!

Date of experience: March 26, 2026

Could not be any easier
September 25, 2025
Previous review

They've remove all potential obstacles and made the process so easy

Date of experience: September 15, 2025
1 review
0 helpful votes
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Fraud
April 5, 2026

Frirst you told me you fo not deal with insurances( although you adk for that info. On the start) you ended up chsrging us both.
Your customer dupport foes not exist. Fo not honor refund/ ezchange.

Date of experience: March 26, 2026
Connecticut
1 review
0 helpful votes
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Nightmare
April 5, 2026

Don't use the insurance option - pay for the glasses out of pocket and submit the bill yourself to your insurance company. There is no way to talk to a human - it's all by email. I ordered March 1st - they charge my account - no glasses. It's been horrible. I'm so disappointed as I've purchased with great satisfaction prior to them implementing insurance and it was always a wonderful experience. I jinxed it by utilizing the insurance option…be forewarned!

Date of experience: March 26, 2026
Arkansas
1 review
0 helpful votes
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Great value & easy to order!
April 5, 2026

I ordered a pair of glasses for my son when his current pair broke. We loved the styles available and ability to "try on." Shipping was quoted as 10-14 days, which was accurate. After I ordered, I realized certain pairs were available for 2 day shipping--something to pay attention to if time is an issue. They were under $100, & my son loves them!

Date of experience: March 4, 2026
New Jersey
1 review
0 helpful votes
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Mixed results
April 5, 2026

Last year I ordered about six pairs in total. The first two were perfect but one I didn't like. Every time I exchanged it going forward the lenses were not my correct prescription. So I have two pairs that are good and about four pairs that make my eyes blurry and my head hurt as soon as I put them on. After three exchanges you stopped paying for the returns even though the prescription was bad. Willing to try it one more time but I'm ordering the same pair of frames that I know works

Date of experience: March 26, 2025