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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,667
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,970 reviews

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California
1 review
0 helpful votes
Follow Tristarr H.
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Great but tedious
January 9, 2019

I've been using Eyebuydirect.com exclusive for about ten years now. The frames are great, long lasting and come at an outstanding price. My only complaint is how difficult they seem to make it to place your order! Everytime I try to purchase a pair, it takes so long because the website constantly backtracks me. I'll put in all my info then it'll make me start the whole process all over again multiple time. I use my mobile device, so it usually happens if I put my phone down for a second during the process. I don't know, it's just super annoying so that's why I knocked down two stars.

Date of experience: January 7, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Tristarr,

Greetings from EyeBuyDirect.

Thank you so much for your honest review!

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

If you will be needing any assistance in placing the order or if you have any questions, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and always take care!

District of Columbia
1 review
0 helpful votes
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Always simple to use, but man I wish they would bring back some of the older frames. :/ My favorite ever glasses are only offered in gold now and if I could get a pair in black every year for the rest of my life, I would.

Date of experience: January 7, 2019
Hawaii
1 review
0 helpful votes
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Awesome
January 8, 2019

I've always been buying glasses by these people. Although I live in Hawaii, the shipping always takes long, but with EyeBuyDirect, they come in super quick! I love buying with them. :)

Date of experience: January 7, 2019
Texas
1 review
0 helpful votes
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Bought 3 regular lens glasses here a couple months ago and spent a fraction what I have spent in stores. The try on feature is pretty good but not exact. I needed some cheap glasses for work since I damage them frequently and for less then $20 a pair they are perfect. Sun glasses are notoriously expensive, not here! Just bought 2 pairs with percription and tint, got 2 for $50!

Date of experience: January 6, 2019
New Jersey
1 review
0 helpful votes
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I really like being able to have multiple pairs of glasses. With EyeBuy Direct, it gives me cute and affordable options. I am very impressed by the online service they give in a timely fashion. I will continue to be a customer with EyeBye Direct.

Date of experience: January 6, 2019
California
1 review
0 helpful votes
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Updated styles
January 7, 2019

I would like to see more updated styles. It's mostly the same ones with just a few added every once in awhile

Date of experience: January 6, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Anne,

Greetings from EyeBuyDirect.

Thank you so much for your honest review!

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family. This year, we have a lot of surprises for you so, stay tuned! Make sure to check the website for you to catch the sweetest promotions we offer.

If you will be having any questions or concerns, don't hesitate to contact us.

Thank you and always take care!

South Carolina
3 reviews
2 helpful votes
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Great value
January 7, 2019

I am very satisfied. I have had frames break after a year, and for the crazy good prices, I feel it's time to get a new look anyway.

Date of experience: January 5, 2019
Australia
1 review
0 helpful votes
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I have been buying glasses from Eyebuy Direct for years, they provide a great product with easy access to purchase. My only criticism is the lenses could be a little more scratch resistant.

Date of experience: January 5, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Ron,

Greetings from EyeBuyDirect.

Thank you so much for your honest review!

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

If you will be having any questions or concerns, don't hesitate to contact us.

Thank you and always take care!

Pennsylvania
1 review
0 helpful votes
Follow Aleeza P.
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I Baught 3 glasses in July, i switch them out often and they all break on the leg by the screw it always cracks there years ago you guys had good strudy glasses now you have some cheap ones that aren't even worth me buying to break down the line

Date of experience: January 5, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Aleeza,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Pennsylvania
1 review
0 helpful votes
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I bought the Daydream frame 2 years ago and one day one of the lenses popped out, so I contact EyeBuyDirect and they said no problem and send me a new pair only for $5.
I they are a tad fragile but over all, they do the job and look amazing. I always get compliments on them!

Date of experience: January 5, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Gabi,

Greetings from EyeBuyDirect.

Thank you so much for your honest review!

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Mississippi
1 review
0 helpful votes
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Great place to shop!
January 7, 2019

I recently bought a pair of glasses from EyeBuyDirect, and I have not been disappointed at all. If you take the time to measure your PD (pupillary distance) and your head overall, you can use the size guide to help match you to a pair of glasses. The pictures provided are then a more accurate idea of what you'll get. The pair I bought look even better in person than I expected, and I have gotten lots of compliments! Prescription is correct, shipping was quick, and prices are very reasonable compared to prices in physical stores. HIGHLY recommend!

Date of experience: January 5, 2019
Texas
1 review
0 helpful votes
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Easy to order!
January 7, 2019

The website was easy to navigate. I'm happy with my choice! The fact that I had the opportunity to see what the glasses looked like before purchasing is a very cool option.

Date of experience: January 4, 2019
Washington
1 review
0 helpful votes
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Repeat Customer
January 7, 2019

As a repeat customer, I can tell you that you get what you pay for. A $9 plastic frame is of pretty cheap quality. They lasted me about a year before a wrestling match with my kids did them under. I liked the frames, repurchased them and 12 months later, they just broke. Sitting on my face, reading, they just snapped. Again...$9 frames, $6 lenses.

Today, I purchased a nicer frame and a cheap ones as a backup. Because, well... you are probably going to need them.

The website was really easy, even enjoyable to use.

If you are like me and trying to avoid paying $100+ for a pair of lenses, EyeBuyDirect is a great way to go.

Date of experience: January 4, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Paul,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Virginia
1 review
0 helpful votes
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This is really a great way to order glasses thank you so much for this awesome app. So many great frames and so convenient way and so time saving thank you.

Date of experience: January 4, 2019
Indiana
1 review
0 helpful votes
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Awesome cheap and easy
January 7, 2019

This was way easier and cheaper than going to my eye doctor! So glad to do it! I got two pair for $77 and would recommend to everyone

Date of experience: January 4, 2019
Pennsylvania
1 review
0 helpful votes
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Wonderful company
January 6, 2019

I am very impressed by EyeBuyDirect. They make it simple to order and the prices allow me to have two pairs of glasses. Actually for the price of four glasses that I purchased is half price from the eye place I get my eyes tested at. Why do they make glasses so expense at the eye doctors. Shipping and customer service is top notch. I highly recommend EyeBuyDirect.

Date of experience: January 4, 2019
Arkansas
1 review
0 helpful votes
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LOVE IT!
January 6, 2019

I've been ordering from eyebuydirect for a few years now and it's SO much cheaper and easier than purchasing from the eye doctor.

Date of experience: January 4, 2019
Maryland
1 review
0 helpful votes
Follow Jayson F.
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Ok nothing special
January 6, 2019

I checking out the site for 1st time. And I get a popup saying your 1st pair is $9.99. I'm like hell yeah. So I get 2 pairs. But the $9.99 was a scam. I checked my emails & nothing. At checkout nothing. There just trying to scam you. If there one was just 1 good legit company that treated the consumer right. They would clean house. I would even pay a little more. Just to shop somewhere where there not deceitful with there little popups trying to hook you in. It's like dangling a carrot that you will never get. I didn't receive any glasses yet. But I hope there not cheap plastic that breaks like other reviewers say.

Date of experience: January 4, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Jayson,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

New Jersey
1 review
0 helpful votes
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Easy, Quick, Helpful
January 6, 2019

Convenient ordering process and large selection of styles. I think I will be happy. I just heard about this website and I think I will like it.

Date of experience: January 4, 2019
Guatemala
2 reviews
0 helpful votes
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You rock!
January 4, 2019

I have recently discovered eyebuydirect and I'm very pleased not just by the great designs of your frames and the good prices but for the super friendly and great user experience of your site.

Date of experience: January 3, 2019