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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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The prettiest frames at reasonable prices. Even with my prescription they were affordable. The last time I purchased glasses from them I received more compliments than I ever received on my glasses. People even asked where did you buy them. So I told them and also told them how after purchasing them the company even sent me discounts and they were already cheap. People had told me the name of another company on line but I like this company cuz the prices are Great
I really do love Eyebuydirect. They're glasses are pretty well made, and I am the type of person who doesn't really care for my glasses. I constantly take them off around the house, throw them on the floor, and misplace them often. So I really don't want to spend hundreds of dollars buying a pair of glasses for me to mistreat them. But I do want my glasses to be stylish and Eyebuydirect offers so many cute styles. I highly recommend it!
I love it I order 2 pair for half of the price for one. My eye doctor wanted to charge me $240 with 50% off..
It would be better if the website is easier to maneuver! But it is still grreat! I like the try on thing but it would be nice to specify a distance so that I don't get too close or too far from the camera in order to get a more precise look on how I look with the glasses on.
I signed up for the 15% off Welcome and it didn't apply to frames already on sale even though I was buying 4 pairs of glasses. I am in grad school and tried the 20% off student discount and got the same message - discount doesn't apply to frames already on sale. I wish I would have known that before I spent two plus hours finding four pairs of glasses. I hope I like them when they are delivered cuz then my little disappointment will be forgotten.
I am careful but sometimes careless with my glasses. It is so good to know that I can order another pair and get it so quickly. Recently I left my glasses at a place where no one would be able to get them back to me because I don't know anyone there. Ordered a new pair and will have them just like that.
I always start to order glasses on other sites but it made me feel uneasy not seeing the product. The helpfulness of the website made me feel confident I was ordering the glasses that would best suit me.
Easy simple got my glasses very quickly very satisfied. Glasses were exactly as described. I saved so much money and time with my hectic schedule.
I just love that you can get a cute pair of glasses for such a low price. Even when I'm on a tight budget, I can manage to squeeze in a pair of glasses for under twenty dollars. Also, since they don't cost hundreds of dollars, even if you don't like how they look, you wouldn't have wasted too much money more.
I don't have a pair to take a picture with, because I'm not sure if the two glasses I have currently came from this company or another one which is similar, but I just ordered some.
One tiny issue with the cart. It may be useful for the makers of this website to play around with that a little bit.
For example - clicking on existing selection wont close the shipping panel. This is a UX issue.
I wish I had heard about this website years ago! Lots of cute frames for really inexpensive prices. I like that I can get a few pairs to change out for fashion instead of having to buy just on pair that goes with everything.
This is a great website. As a first time user, I was impressed with how interactive the website is. It's almost as if you are working with someone right from the store. I felt informed and confident in purchasing online and will do it again!
Easy to use and quick results. Pretty expensive when you add on bi-focals and photo-ray, but with coupon if is CHEAP
I ordered a pair of glasses as my new glasses form my eye doctor broke and I have to wait 2 months for new frames. I go these glasses and they are great. I hope they hold up.
Very easy to order glasses, prices good. However, my first pair broke around the screw attaching the arm. I will try a spring-loaded hinge model next in hopes they will last longer.
Easy to order and product is good for what we need. I have two boys and as they grow they want different styles
I've used eyebuydirect for many years. Every time I've been very satisfied with a great pair of glasses and great customer support.
If you do not understand how to determine your prescription it is vital that you ask your up Optrominist's office to help you with ordering these glasses. You cannot rely on your picture and putting crosses on your pupils to determine a distance mine was incorrect. I was lucky because my optrominist front office had a young girl who understood the on line buying process for glasses.
Hi Palma,
Greetings from EyeBuyDirect.
Thank you so much for your honest review!
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
If you will be needing any assistance in placing an order or if you have any questions, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and always take care!
The order process is self explanatory and guides the consumer through the process. Prices and incentives are exceptional and although I never needed to speak with anyone, the feeling is that someone is giving you personal attention at the other end.
Can't wait for these to arrive to order my next pair. Looking forward see if/when there will be any cycling frames and mirrored progressive lenses available!
I've been using Eyebuydirect.com exclusive for about ten years now. The frames are great, long lasting and come at an outstanding price. My only complaint is how difficult they seem to make it to place your order! Everytime I try to purchase a pair, it takes so long because the website constantly backtracks me. I'll put in all my info then it'll make me start the whole process all over again multiple time. I use my mobile device, so it usually happens if I put my phone down for a second during the process. I don't know, it's just super annoying so that's why I knocked down two stars.
Hi Tristarr,
Greetings from EyeBuyDirect.
Thank you so much for your honest review!
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
If you will be needing any assistance in placing the order or if you have any questions, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and always take care!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Em,
Greetings from EyeBuyDirect.
Thank you so much for your honest review!
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
If you will be needing any assistance or if you have any questions, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and always take care!