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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,686
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,213 reviews

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Illinois
1 review
0 helpful votes
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I love my glasses! I am ordering another pair and also sunglasses! Easy to purchase. Light weight, stylish. Not to mention bargain. I get so many compliments.

Date of experience: June 13, 2019
California
1 review
0 helpful votes
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Great
June 14, 2019

I was so confused. I called for help and the lady helped me choose every aspect of my 3 pairs. Frames what fit my prescription or not ect etc... very happy with the service

Date of experience: June 13, 2019
Nevada
1 review
0 helpful votes
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Three of my glasses made from plastic have broken in a short timespan because of the thin and weak plastic on the lower rim of the glasses

Date of experience: June 13, 2019
Leo L. Eyebuydirect Rep
over a year old

Hello Paola,

We do apologize for the bad frames you have experienced before.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Texas
1 review
0 helpful votes
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This is my first time ordering online Glasses. They look nice online can't wait to get them in and see if everything is correct if they are I'll be a customer for life

Date of experience: June 13, 2019
California
1 review
0 helpful votes
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Great selection of frames at affordable price with discount and free shipping with purchase of $99+. Thanks.

Date of experience: June 12, 2019
California
1 review
0 helpful votes
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I have been buying glasses through here for 5 years. I have never been disappointed. The customer service is also great.

Date of experience: June 12, 2019
Washington
1 review
0 helpful votes
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My glasses are awesome, super cute, and gives me more freedom than just plain black frames!
The shipping was very fast and the price is incredible!

Date of experience: June 12, 2019
Ohio
1 review
0 helpful votes
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Life changing
June 13, 2019

I am 26 years old and I just went to the eye dr for the first time, realizing I really needed glasses... which are expensive. Then a friend told me about eyebuydirect and it made everything so much easier and less stressful. Especially with the awesome, affordable deals they have. 15/10 would recommend to anyone and everyone.

Date of experience: June 12, 2019
Delaware
1 review
0 helpful votes
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Easy to use website
June 13, 2019

Easy to use website. The customer only creates a password towards the end of the checkout process which I was a little confused about, but otherwise they make what can be a stressful choice easy.

Date of experience: June 12, 2019
Alabama
2 reviews
5 helpful votes
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I bought one pair for the first time for my 7-year old granddaughter and we love them. So I just bought 2 more since there was a birthday special! Kids need extras!

Date of experience: June 12, 2019
Saudi Arabia
1 review
0 helpful votes
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I really like the frame and lens quality of EBD. Selecting frames, adding prescription and ordering through the website is breeze. I really recommend light-sensitive lens with scratch and waterproof coating.

Con: The international shipment is really expensive and kills the advantage of ordering online vs buying local. USD 30 shipment for up to 2 pair of glasses, USD 60 for 3-4 frames, USD 90 for 5-6 and so on. Amazon ships a delicate parcel the size of 10 frames, bubbled wrapped safely to my address for USD 15.

Date of experience: June 12, 2019
Germany
1 review
0 helpful votes
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Best deal around
June 13, 2019

Website is easy to use and has very low prices. You get to skip the hassle of going to the eye doctor. This is a game changer

Date of experience: June 11, 2019
Indiana
1 review
0 helpful votes
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Easy
June 13, 2019

Talked with representative for first order. She made it so easy. She even helped me by suggesting other frames.

Date of experience: June 11, 2019
Virginia
1 review
0 helpful votes
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I love being able to order my glasses online and I love how simple and easy it is! I bought sunglasses at one point and put the proscription in wrong, Customer Service was wonderful! They just sent me a label, I shipped out the old and they sent me the new ones. Great Company with Quality products!

Date of experience: June 11, 2019
New York
1 review
0 helpful votes
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Easy and fast
June 12, 2019

My husband is very excited and he can't wait to get his glasses, they look very good. The price was very good

Date of experience: June 11, 2019
Florida
1 review
0 helpful votes
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Marie answered all my questions and quickly solved the problem and clearly explained how to avoid the problem in the future.

Date of experience: June 10, 2019
Minnesota
1 review
0 helpful votes
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New order
June 11, 2019

I can't wait to get the glasses, they look like fun one. Only thing that I'm not happy about is on the page it say's buy one get one plus a extra 15 % off well I applied the code and it would not go through it took the 15 % off but did not give me the free pair.

Date of experience: June 10, 2019
Leo L. Eyebuydirect Rep
over a year old

Hello Mary,

We do understand your concern about the Buy 1 Get 1 promotion not applying on your order.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Connecticut
1 review
0 helpful votes
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Found the site a little hard to navigate. (maybe that's because I can't see to well). Why can't I get a sunglass with a prescription lense?

Date of experience: June 10, 2019
Leo L. Eyebuydirect Rep
over a year old

Hello Matthew,

We do apologize for the trouble that you experienced while browsing on the website.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Brazil
1 review
0 helpful votes
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I´ve been a customer for a while and this is the only place I shop for prescription glasses and sunglasses. I love the products, they have so many pretty models with such great quality. I am a focus member now!

Date of experience: June 10, 2019
Ohio
1 review
0 helpful votes
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Good Quality
June 11, 2019

I love my glasses! They are super cute and I love the prices! Comfortable to wear too...

Date of experience: June 10, 2019