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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,668
value
5,189
shipping
5,189
returns
132
quality
5,292
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Washington
1 review
0 helpful votes
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Good product bad customer service
April 5, 2020
Updated review

Nice and easy. Had to create a new account because my welcome promo errored out and nobody from care would respond but the rest was easy

Date of experience: March 6, 2020

Nice and easy
March 3, 2020
Previous review

Nice and easy. Had to create a new account because my welcome promo errored out and nobody from care would respond but the rest was easy

Date of experience: February 20, 2020
Texas
1 review
0 helpful votes
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Good
April 5, 2020

I have been using eyebuydirect for 3 years, cheap and nice!

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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A poor persons dream
April 5, 2020

For $103 shipped I got two transitioning lens pairs of glasses. No expensive trip to the eye doctor. No $300 per pair.

Date of experience: March 6, 2020
Maine
2 reviews
0 helpful votes
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Killed it
April 5, 2020
Updated review

I took me forever to decide, but it was easy to pick up where I left off every time! I finally decided! They just got here and I am so happy with them! I have get the thinner lenses due to my perscription and they look great without killing my wallet. Thank you so much!

Date of experience: March 6, 2020

I took me forever to decide, but it was easy to pick...
March 3, 2020
Previous review

I took me forever to decide, but it was easy to pick up where I left off every time! I finally decided! Can't wait to get them :)

Date of experience: February 20, 2020
Colorado
1 review
0 helpful votes
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Easy & painless
April 5, 2020

Getting glasses my whole life has always been such a task or something I would put off having to go to the optometrist and all. I got glasses 4 years ago from eyebuydirect and lost those glasses recently so I needed to replace them. I wanted a similar style to the one I previously had and found one that was even better. It's such an easy process and the price is good. Just make sure the photo you use for try on is a good and accurate one and the glasses you virtually try on should be accurate in real life.

Date of experience: March 6, 2020
Ohio
1 review
0 helpful votes
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Great!
April 5, 2020

The customer service was great! I am pleased how quickly you get your glasses.

Date of experience: March 6, 2020
Colorado
1 review
0 helpful votes
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Great pricing
April 5, 2020
Updated review

Tired of paying over $200 for glasses. These glasses fit perfect and I love both pairs I received. Usually very hard for me to find the right fit as I have a small face. I was skeptical ordering online without trying on, but both pairs fit and look great! Will buy again.

Date of experience: March 6, 2020

Great pricing
April 5, 2020
Previous review

Tired of paying over $200 for glasses. These glasses fit perfect and I love both pairs I received. Usually very hard for me to find the right fit as I have a small face. I was skeptical ordering online without trying on, but both pairs fit and look great! Will buy again.

Date of experience: March 6, 2020
Mississippi
1 review
0 helpful votes
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Lightweight and functional!
April 5, 2020

I love how light these glasses are, and the hue of pink! They arrived much sooner than I anticipated, despite being emailed that there'd been a slight delay. I received them within 14 days.

Date of experience: March 6, 2020
Virginia
1 review
0 helpful votes
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Great value
April 5, 2020

Never worn glasses before but needed them. Went to lenses crafter and couldn't justify 400-600 dollars for a pair of glasses considering the type of work I do (outside and very hands on). Theses work fantastic and very reasonable.

Date of experience: March 6, 2020
Idaho
1 review
0 helpful votes
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Best deal ever
April 5, 2020
Updated review

I've known about Eye Buy Direct for years. I finally got the chance with a new prescription to try them out. I loved shopping from my home instead of the pressure from the in-store salespeople. I was impressed with the quality of the glasses I received for the price I paid. I got two pairs of bifocal glasses with all the lens treatments for almost half the price my wife got from one of the retail stores. I'll definitely be back next time I need glasses.

Date of experience: March 6, 2020

Everything was great
March 3, 2020
Previous review

Everything was great

Date of experience: February 23, 2020
Ohio
1 review
0 helpful votes
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EYEBUYEXCELLENCE
April 5, 2020
Updated review

Easy, sweet and simple! The only problem I had was choosing from many frames! I LOVE my glasses a feel so confident in them and receive so many compliments about how cute my glasses are!

Date of experience: March 6, 2020

Easy, sweet and simple!
March 3, 2020
Previous review

Easy, sweet and simple! The only problem I had was choosing from many frames! I wish EyeBuyDirect had a home try on option!

Date of experience: February 21, 2020
Virginia
1 review
0 helpful votes
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Good stuff at good price
April 5, 2020

Seems to be working fine. Except the frames are from composite plastic and can break with some pressure. My friend hugged me hard and frames in my shirt pocket cracked. But the overall use is very good

Date of experience: March 6, 2020
Washington
1 review
0 helpful votes
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Always Great
April 5, 2020

Anytime I order from here I'm never disappointed. Fast service and great prices!

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Easy process!
April 5, 2020

Easy process, the resources provided on the website to help you purchase glasses made it easy. The shipping took a while but that's because they have to make the glasses to the specs and then shipping time. I'm happy with what I received in the mail!

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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BOMB DOT COM
April 5, 2020

I tell everyone I know who wears glasses about your site! The glasses are inexpensive & the quality is STILL pretty good. Absolutely LOVE you!

Date of experience: March 6, 2020
Georgia
1 review
0 helpful votes
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Great company
April 5, 2020

I was skeptical about buying glasses online, but I'm super happy with my new glasses. Thank you

Date of experience: March 6, 2020
Massachusetts
1 review
0 helpful votes
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I was able to find exactly the type of frame I have been looking for. I have a smaller face, but traditionally small frames just don't look right. As I looked at the different styles, it was so helpful to see the frames modeled on both men and women. After finding the perfect frames, I turned them into sunglasses. They are literally the best pair of sunglasses I could imagine. On top of that, I didn't have to pay the $100+ price tag that comes with designer glasses. I would recommend EyeBuy Direct to anyone looking for a killer style, but without the designer budget.

Date of experience: March 6, 2020
Pennsylvania
2 reviews
0 helpful votes
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Hooray!
April 5, 2020

Will be buying all my future glasses from here! Amazing experience

Date of experience: March 6, 2020
Ohio
1 review
0 helpful votes
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Second Time
April 5, 2020

This is the second time I've ordered from you guys but the first time for my boyfriend. So far we love your glasses better than other online shops.

Date of experience: March 6, 2020
Massachusetts
1 review
0 helpful votes
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This was my first time using the site. When the glasses arrived they were much larger than displayed on the Try On image.

Date of experience: March 6, 2020