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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,667
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,953 reviews

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Florida
2 reviews
0 helpful votes
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Glasses are great but tight!
April 5, 2020

These Glasses are super cute - I now have 4 pairs from EyeBuyDirect however these last ones are super tight (all three pair) and using hot water isn't working to adjust them. It would be nice to see a vendor that can help adjust the frames to take them in somewhere. Myself and all of my kids have headaches from our new frames

Date of experience: March 6, 2020
Hawaii
1 review
0 helpful votes
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Excellent in every aspect
April 5, 2020

It was super easy to find the frames that I really loved. The BOGO deal saved me so much money, I can't even believe I got two pairs of good quality glasses for the price of one! They also shipped super fast, I got my prescription lenses within a week. Overall great experience, and I will continue to recommend EBD to my friends.

Date of experience: March 6, 2020
Indiana
1 review
0 helpful votes
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Great service
April 5, 2020

I ordered two pairs of progressive glasses. One was perfect, the other was not, but the customer service rep was understanding and explained the return/reorder process very well. I'm expecting my corrected glasses in a few days.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Great price, confusing user interface
April 5, 2020
Updated review

Good value, user interface a little confusing at first, it takes a little while to figure out

Date of experience: March 6, 2020

Good value, user interface a little confusing at first,...
February 21, 2020
Previous review

Good value, user interface a little confusing at first, it takes a little while to figure out

Date of experience: February 17, 2020
Alabama
1 review
0 helpful votes
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Worth it!
April 5, 2020

The order exceeded my expectations and the delivery was fast! My only concern is how easily the glasses get smudges and have to be cleaned constantly.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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.
April 5, 2020

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Date of experience: March 6, 2020
Massachusetts
1 review
0 helpful votes
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Delivery has gotten much quickers
April 5, 2020

I bought my glasses many times in the past through EyeBuyDirect, but delivery took a number of weeks. Now they have shortened the wait dramatically.

Date of experience: March 6, 2020
Oklahoma
1 review
0 helpful votes
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Best decision...
April 5, 2020

I will never buy my glasses anywhere else. Great selection, easy process and a wonderful price. I don't know why anyone would buy elsewhere!

Date of experience: March 6, 2020
Kentucky
1 review
0 helpful votes
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Easy ordering and easy fixing!
April 5, 2020
Updated review

I was able to place my order very efficiently. I did not know my PD and the resources on the website helped! Especially when I put the wrong number in for my PD after I had already placed my order - customer service was able to change my PD to the right number within 24 hours after I emailed them after I placed my order and realized my mistake!

Date of experience: March 6, 2020

Very easy fast and efficient!
March 3, 2020
Previous review

Very easy fast and efficient!

Date of experience: February 24, 2020
Utah
1 review
0 helpful votes
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Continuing to test out glasses
April 5, 2020
Updated review

So far it's been ok. The try on feature is a little meh. I've purchased two glasses before and one has lasted a while and the other pair fell apart. Curious to see how these new ones will hold up! Really hoping they are good quality. I love the Tan collection and I hope there are some more fun and funky glasses soon!

Date of experience: March 6, 2020

So far it's been ok
March 24, 2020
Previous review

So far it's been ok. The try on feature is a little meh. I've purchased two glasses before and one has lasted a while and the other pair fell apart. Curious to see how these new ones will hold up! Really hoping they are good quality. I love the Tan collection and I hope there are some more fun and funky glasses soon!

Date of experience: February 23, 2020
Ohio
1 review
0 helpful votes
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LOOKIN GOOD
April 5, 2020
Updated review

In the past I have purchased my glasses at the clinic where I have my regular eye exam.
Even with insurance this is an exorbitant deal.
The glasses I've gotten from EyeBuyDirect look great, feel great, and are about four time cheaper.

Date of experience: March 6, 2020

LOOKIN GOOD
April 5, 2020
Previous review

In the past I have purchased my glasses at the clinic where I have my regular eye exam.
Even with insurance this is an exorbitant deal.
The glasses I've gotten from EyeBuyDirect look great, feel great, and are about four time cheaper.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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New to this company
April 5, 2020
Updated review

So far so good - lets see how they hold up and if I have any trouble with the prescription - since I just got them - give me a little time to make an educated review.

Date of experience: March 6, 2020

So far so good
March 3, 2020
Previous review

So far so good

Date of experience: February 24, 2020
North Carolina
1 review
0 helpful votes
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Southern Destination
April 5, 2020

Thank you for getting them here so soon- exactly what I asked for.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Great price.
April 5, 2020

Everything was great, the price, product and delivery. However after I broke my previous pair, I went online and they were out of stock of that same frame I had been wearing for a year. I chose it in a different color, which was my second preference.

Date of experience: March 6, 2020
California
3 reviews
0 helpful votes
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New customer
April 5, 2020

Glasses are a great fit well love them price as well.

Date of experience: March 6, 2020
New Mexico
1 review
0 helpful votes
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Review
April 5, 2020
Updated review

Web site rather difficult to maneuver, took several tries before understanding the correct approach to get online and get started.
Difficult understanding the representatives who help with orders because English is not their primary language, offer had to ask for the rep to repeat him/herself.
Rep not always fully informed so had to call several times for assistance.

Date of experience: March 6, 2020

Review
April 5, 2020
Previous review

Web site rather difficult to maneuver, took several tries before understanding the correct approach to get online and get started.
Difficult understanding the representatives who help with orders because English is not their primary language, offer had to ask for the rep to repeat him/herself.
Rep not always fully informed so had to call several times for assistance.

Date of experience: March 6, 2020
North Carolina
1 review
0 helpful votes
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You get what you pay for, really!
April 5, 2020
Updated review

The shipping takes forever! I'm not happy with the quality of the products but can't afford pricier products. But I'm currently looking into better, more adequate materials for my kids glasses because the prices for replacements every other month are adding up to premium glasses anyways

Date of experience: March 6, 2020

The shipping takes forever!
March 18, 2020
Previous review

The shipping takes forever!

Date of experience: February 16, 2020
Connecticut
1 review
0 helpful votes
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Not nearly the good deal they used to offer, especially having to pay for shipping. Also the glasses took twice as long to arrive as in the past. The glasses are very satisfactory.

Date of experience: March 6, 2020
North Carolina
1 review
0 helpful votes
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My eyeglasses retailer.
April 5, 2020

I've always been able to find frames that I love at awesome prices.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Best Glasses for your Money!
April 5, 2020

I'm an allergy sufferer and I choose not to wear contacts because my eyes get really irritated when I have them on, so I have chosen to you just wear glasses until I decide to get Lasik done and this is the best online shop by far for options of customizing your glasses and sunglasses.

Every time I order my glasses they are exactly right, the prescription is exactly right and I always get them quickly.

Date of experience: March 6, 2020