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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Didn't know what to expect considering my first time entering my kids prescription. But they came back perfect and great styles to choose from.
I've been a customer for almost 10 years - I love this company - don't be goin nowhere soon on me!
Xoxo,
Kiki
I like the tool where you can virtually try on glasses. That helped me decide what would look best. It was easy to place an order and they did great at processing and delivering the order very quickly.
I like the tool where you can virtually try on glasses. That helped me decide what would look best. It was easy to place an order and they did great at processing and delivering the order very quickly.
They were nice. Good and cheap. Paid less than 20 dollars
Love the glasses! Great quality and vision is perfect! Would have been perfect if just a case for the glasses was included!:-(
I found it to be a little difficult to maneuver the Oder site. Had to try a few times but finally figured it out. A little concerned if I input the information for the prescription properly, won't know until I can try them on, so will wait and see. I'm not the most tech savvy person, so it is probably just me.
I found it to be a little difficult to maneuver the Oder site. Had to try a few times but finally figured it out. A little concerned if I input the information for the prescription properly, won't know until I can try them on, so will wait and see. I'm not the most tech savvy person, so it is probably just me.
Overall very Positive. Certainly will recommend to others.
Delivery time was 14 days as stated and it was on time, but it appears that the glasses were done and completed in a week and the delivery staging took longer than required.
Nice experience so far. One pair was perfect and one is a little too large. But overall satisfied.
I appreciate that I can order online and receive eye glasses within the week. However, I feel like you need more selections and choices added for womens sunglasses and eye glasses.
I get all my glasses through your site and get many compliments. I like referring people to you because the selection and pricing is always great. TAKE THAT WARBY PARKER!
I get all my glasses through your site and get many compliments. I like referring people to you because the selection and pricing is always great. TAKE THAT WARBY PARKER!
It was very easy to use, great selection and shipping and delivery were fast.
Good deals going on often. Glasses are cute and work as they should!
Buying my new sunglasses with EyeBuyDirect was a pleasure. I wanted GOOD sunglasses and quality materials and fit, along with a good price. I got it all!
I wanted to get an extra pair of glasses. EyeBuyDirect is easy to use and has lots of choices.
I bought these to replace the exact same pair that I recently lost and they're just as good as the originals. Thanks for being awesome!
I was going to say "cheap," but they're not cheap at all. EyeBuyDirect glasses are indistinguishable from more expensive frames without compromising on quality, and shipping is routinely faster than estimated. Gotta love it.
These Glasses are super cute - I now have 4 pairs from EyeBuyDirect however these last ones are super tight (all three pair) and using hot water isn't working to adjust them. It would be nice to see a vendor that can help adjust the frames to take them in somewhere. Myself and all of my kids have headaches from our new frames
It was super easy to find the frames that I really loved. The BOGO deal saved me so much money, I can't even believe I got two pairs of good quality glasses for the price of one! They also shipped super fast, I got my prescription lenses within a week. Overall great experience, and I will continue to recommend EBD to my friends.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

