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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,667
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,951 reviews

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Germany
1 review
0 helpful votes
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Wonderful!
April 5, 2020

Didn't know what to expect considering my first time entering my kids prescription. But they came back perfect and great styles to choose from.

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Feb 2020 Specs Order
April 5, 2020

I've been a customer for almost 10 years - I love this company - don't be goin nowhere soon on me!
Xoxo,
Kiki

Date of experience: March 6, 2020
Missouri
1 review
0 helpful votes
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2 pairs of glasses
April 5, 2020
Updated review

I like the tool where you can virtually try on glasses. That helped me decide what would look best. It was easy to place an order and they did great at processing and delivering the order very quickly.

Date of experience: March 6, 2020

2 pairs of glasses
April 5, 2020
Previous review

I like the tool where you can virtually try on glasses. That helped me decide what would look best. It was easy to place an order and they did great at processing and delivering the order very quickly.

Date of experience: March 6, 2020
Alaska
1 review
0 helpful votes
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Good and cheap option
April 5, 2020

They were nice. Good and cheap. Paid less than 20 dollars

Date of experience: March 6, 2020
Oklahoma
1 review
0 helpful votes
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Super Glasses!
April 5, 2020

Love the glasses! Great quality and vision is perfect! Would have been perfect if just a case for the glasses was included!:-(

Date of experience: March 6, 2020
New Jersey
1 review
0 helpful votes
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Extremely impressed first time customer.
April 5, 2020
Updated review

I found it to be a little difficult to maneuver the Oder site. Had to try a few times but finally figured it out. A little concerned if I input the information for the prescription properly, won't know until I can try them on, so will wait and see. I'm not the most tech savvy person, so it is probably just me.

Date of experience: March 6, 2020

I found it to be a little difficult to maneuver the...
March 3, 2020
Previous review

I found it to be a little difficult to maneuver the Oder site. Had to try a few times but finally figured it out. A little concerned if I input the information for the prescription properly, won't know until I can try them on, so will wait and see. I'm not the most tech savvy person, so it is probably just me.

Date of experience: February 20, 2020
California
1 review
0 helpful votes
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EyeBuyDirect
April 5, 2020

Overall very Positive. Certainly will recommend to others.
Delivery time was 14 days as stated and it was on time, but it appears that the glasses were done and completed in a week and the delivery staging took longer than required.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Perfect prescription in affordable frames
April 5, 2020
Updated review

Nice experience so far. One pair was perfect and one is a little too large. But overall satisfied.

Date of experience: March 6, 2020

Nice experience so far
March 3, 2020
Previous review

Nice experience so far.

Date of experience: February 21, 2020
Minnesota
1 review
0 helpful votes
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Quick and Easy
April 5, 2020

I appreciate that I can order online and receive eye glasses within the week. However, I feel like you need more selections and choices added for womens sunglasses and eye glasses.

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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Repeat offender!
April 5, 2020
Updated review

I get all my glasses through your site and get many compliments. I like referring people to you because the selection and pricing is always great. TAKE THAT WARBY PARKER!

Date of experience: March 6, 2020

I get all my glasses through your site and get many...
March 3, 2020
Previous review

I get all my glasses through your site and get many compliments. I like referring people to you because the selection and pricing is always great. TAKE THAT WARBY PARKER!

Date of experience: February 19, 2020
Kansas
1 review
0 helpful votes
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Wonderful!
April 5, 2020

It was very easy to use, great selection and shipping and delivery were fast.

Date of experience: March 6, 2020
South Carolina
1 review
0 helpful votes
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Great
April 5, 2020

First time ever buying glasses online. Very fast, style fits great, and my progressive trifocals are perfect. Thank you

Date of experience: March 6, 2020
Minnesota
1 review
0 helpful votes
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Great prices, great service
April 5, 2020

Good deals going on often. Glasses are cute and work as they should!

Date of experience: March 6, 2020
Illinois
1 review
0 helpful votes
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New Sunglasses
April 5, 2020

Buying my new sunglasses with EyeBuyDirect was a pleasure. I wanted GOOD sunglasses and quality materials and fit, along with a good price. I got it all!

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Love it
April 5, 2020

I love my glasses & the service was fast and efficient.

Date of experience: March 6, 2020
North Carolina
1 review
0 helpful votes
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New glasses
April 5, 2020
Updated review

I wanted to get an extra pair of glasses. EyeBuyDirect is easy to use and has lots of choices.

Date of experience: March 6, 2020

Easy to use and lots of choices
March 3, 2020
Previous review

Easy to use and lots of choices

Date of experience: February 24, 2020
California
1 review
0 helpful votes
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Perfect Replacement Pair
April 5, 2020

I bought these to replace the exact same pair that I recently lost and they're just as good as the originals. Thanks for being awesome!

Date of experience: March 6, 2020
Connecticut
1 review
0 helpful votes
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Good glasses fast and inexpensive
April 5, 2020

I was going to say "cheap," but they're not cheap at all. EyeBuyDirect glasses are indistinguishable from more expensive frames without compromising on quality, and shipping is routinely faster than estimated. Gotta love it.

Date of experience: March 6, 2020
Florida
2 reviews
0 helpful votes
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Glasses are great but tight!
April 5, 2020

These Glasses are super cute - I now have 4 pairs from EyeBuyDirect however these last ones are super tight (all three pair) and using hot water isn't working to adjust them. It would be nice to see a vendor that can help adjust the frames to take them in somewhere. Myself and all of my kids have headaches from our new frames

Date of experience: March 6, 2020
Hawaii
1 review
0 helpful votes
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Excellent in every aspect
April 5, 2020

It was super easy to find the frames that I really loved. The BOGO deal saved me so much money, I can't even believe I got two pairs of good quality glasses for the price of one! They also shipped super fast, I got my prescription lenses within a week. Overall great experience, and I will continue to recommend EBD to my friends.

Date of experience: March 6, 2020