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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Placing my order was quick and easy. Receive the order took longer than was initially quoted. But the glasses themselves are great for a great price.
Placing my order was quick and easy. Receive the order took longer than was initially quoted. But the glasses themselves are great for a great price.
Good shopping experience with nice selections. Delivery process was slow and updates were few in between. Did not expect to get classes with just a cloth bag. There are amazon sellers that give you a hard case with a cloth etc. for $12. But after paying $50 plus, we get only a cloth bag.
Also the status was stuck in bezelling and shaping lens for like 7 days and then suddenly it shipped.
Very easy process. I really enjoyed picking out my glasses from home taking my time. The try on process was very accurate. Shipping was super fast!
The selection of frames and lenses was decent and the price reasonable, however I received a message from EyeBuyDirect saying my shipping was going to be delayed and to wait for shipping confirmation. I received my order 14 business days after I had ordered, however no shipping confirmation was ever sent, leaving me in the dark about my order. Checking the order status was not very helpful either, as it said it still had not been shipped when I checked 12 days after ordering.
Loved the price and options. It felt like it took for ever. They really do take 14 business days to mail. Ordered it on Feb 17 and did not receive notification that it shipped until March 4th which was 12 business days.
Easy to choose, and thanks for keeping my prescription! Great prices also.
Easy to choose, and thanks for keeping my prescription! Great prices also.
I've had a great experience with EyeBuyDirect. Only had one incident that I wasn't to happy with, but that didn't stopped me from ordering glasses from here.
Never would have thought about ordering a pair of prescription glasses online, until my daughter did it. She was so happy with hers that I decided to try it myself. After decades of buying overpriced frames from the eye doctor, EyeBuyDirect was a breath of fresh air! I'll be back!
Never would have thought about ordering a pair of prescription glasses online, until my daughter did it. She was so happy with hers that I decided to try it myself. After decades of buying overpriced frames from the eye doctor, EyeBuyDirect was a breath of fresh air! I'll be back!
The buying process was amazing! I really loved all the styles that were available.
I got my glasses on time within the 14 days but there were no updates for tracking them whatsoever
One of my best online glasses purchasing experiences. It was easy to put in my prescription and the selection of frames was extensive. My new glasses are certainly not of the highest quality but for the price, I don't think you can do better.
Just received my first pair of glasses AND sunglasses! I love them and the picture on the site don't do them justice lol they look way cuter in person they arrived faster than I thought they would! Super excited!
Quick and easy! Can't wait for my first pair to arrive
The selection and pricing was excellent. I have only had my glasses for a couple of days so I cannot comment on how well they will hold up. The only real complaint that I have is it took 15 days to receive my glasses.
I lost my prescription glasses which costed me $150. I could purchase another pair with my insurance co-pay in 2021 otherwise i was gonna pay a wholesome amount of $$. Bought a nice pair of glasses just for 47$ and these fit me perfect. You just need to know your size and you're good to go! Loved my glasses (more than the ones before). I definitely recommend eyebuydirect.
Ps: i bought Record in size small and color Red.
I have purchased many pairs and all have been good quality at a great price. I am a small adult woman, I could never find frames that fit me well. With Eye Buy Direct I have a choice of many stylish frames that come in a small size and fit perfectly.
Great prices. However, when I tried the glasses on virtually they looked great, when I received them, they are too big for my face. Look dumb
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

