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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,036 reviews

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California
1 review
0 helpful votes
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Pleasantly surprised
April 7, 2020
Updated review

Placing my order was quick and easy. Receive the order took longer than was initially quoted. But the glasses themselves are great for a great price.

Date of experience: March 7, 2020

Pleasantly surprised
April 7, 2020
Previous review

Placing my order was quick and easy. Receive the order took longer than was initially quoted. But the glasses themselves are great for a great price.

Date of experience: March 7, 2020

Placing my order was quick and easy
March 3, 2020
Previous review

Placing my order was quick and easy

Date of experience: February 20, 2020
Texas
1 review
0 helpful votes
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New to the site
April 7, 2020
Updated review

It was really easy to navigate and the prices were great.

Date of experience: March 7, 2020

It was simple
February 18, 2020
Previous review

It was simple

Date of experience: February 15, 2020
Alabama
1 review
0 helpful votes
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Good experience
April 7, 2020

Good shopping experience with nice selections. Delivery process was slow and updates were few in between. Did not expect to get classes with just a cloth bag. There are amazon sellers that give you a hard case with a cloth etc. for $12. But after paying $50 plus, we get only a cloth bag.

Also the status was stuck in bezelling and shaping lens for like 7 days and then suddenly it shipped.

Date of experience: March 7, 2020
Washington
1 review
0 helpful votes
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!
April 7, 2020

They shipped out fast! We got them the day before we left for vacation!

Date of experience: March 7, 2020
Ohio
1 review
0 helpful votes
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Great Experience!
April 6, 2020

Very easy process. I really enjoyed picking out my glasses from home taking my time. The try on process was very accurate. Shipping was super fast!

Date of experience: March 7, 2020
California
1 review
0 helpful votes
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The selection of frames and lenses was decent and the price reasonable, however I received a message from EyeBuyDirect saying my shipping was going to be delayed and to wait for shipping confirmation. I received my order 14 business days after I had ordered, however no shipping confirmation was ever sent, leaving me in the dark about my order. Checking the order status was not very helpful either, as it said it still had not been shipped when I checked 12 days after ordering.

Date of experience: March 7, 2020
Idaho
1 review
0 helpful votes
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Good price slow shipping
April 6, 2020

Loved the price and options. It felt like it took for ever. They really do take 14 business days to mail. Ordered it on Feb 17 and did not receive notification that it shipped until March 4th which was 12 business days.

Date of experience: March 7, 2020
Colorado
1 review
0 helpful votes
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Gampp review
April 6, 2020
Updated review

Easy to choose, and thanks for keeping my prescription! Great prices also.

Date of experience: March 7, 2020

Easy to choose, and thanks for keeping my prescription!
March 3, 2020
Previous review

Easy to choose, and thanks for keeping my prescription! Great prices also.

Date of experience: February 20, 2020
California
1 review
0 helpful votes
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Happy
April 6, 2020

Overall satisfaction with product, price and tune frames.

Date of experience: March 7, 2020
California
1 review
0 helpful votes
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The best
April 6, 2020

I've had a great experience with EyeBuyDirect. Only had one incident that I wasn't to happy with, but that didn't stopped me from ordering glasses from here.

Date of experience: March 7, 2020
South Carolina
1 review
0 helpful votes
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New Life Experience!
April 6, 2020
Updated review

Never would have thought about ordering a pair of prescription glasses online, until my daughter did it. She was so happy with hers that I decided to try it myself. After decades of buying overpriced frames from the eye doctor, EyeBuyDirect was a breath of fresh air! I'll be back!

Date of experience: March 7, 2020

New Life Experience!
April 6, 2020
Previous review

Never would have thought about ordering a pair of prescription glasses online, until my daughter did it. She was so happy with hers that I decided to try it myself. After decades of buying overpriced frames from the eye doctor, EyeBuyDirect was a breath of fresh air! I'll be back!

Date of experience: March 7, 2020
Virginia
1 review
0 helpful votes
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Great products
April 6, 2020

The buying process was amazing! I really loved all the styles that were available.

Date of experience: March 7, 2020
Florida
1 review
0 helpful votes
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I got my glasses on time within the 14 days but there were no updates for tracking them whatsoever

Date of experience: March 7, 2020
Texas
1 review
0 helpful votes
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Great Price for Decent Glasses
April 6, 2020

One of my best online glasses purchasing experiences. It was easy to put in my prescription and the selection of frames was extensive. My new glasses are certainly not of the highest quality but for the price, I don't think you can do better.

Date of experience: March 7, 2020
California
2 reviews
1 helpful vote
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I can see!
April 6, 2020
Updated review

Just received my first pair of glasses AND sunglasses! I love them and the picture on the site don't do them justice lol they look way cuter in person they arrived faster than I thought they would! Super excited!

Date of experience: March 7, 2020

Quick and easy!
February 19, 2020
Previous review

Quick and easy! Can't wait for my first pair to arrive

Date of experience: February 16, 2020
Michigan
1 review
0 helpful votes
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Eye Buy Direct Orders
April 6, 2020

The selection and pricing was excellent. I have only had my glasses for a couple of days so I cannot comment on how well they will hold up. The only real complaint that I have is it took 15 days to receive my glasses.

Date of experience: March 7, 2020
New York
1 review
1 helpful vote
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I lost my prescription glasses which costed me $150. I could purchase another pair with my insurance co-pay in 2021 otherwise i was gonna pay a wholesome amount of $$. Bought a nice pair of glasses just for 47$ and these fit me perfect. You just need to know your size and you're good to go! Loved my glasses (more than the ones before). I definitely recommend eyebuydirect.
Ps: i bought Record in size small and color Red.

Date of experience: March 7, 2020
Georgia
1 review
0 helpful votes
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Great Price, Excellent Glasses
April 6, 2020

I have purchased many pairs and all have been good quality at a great price. I am a small adult woman, I could never find frames that fit me well. With Eye Buy Direct I have a choice of many stylish frames that come in a small size and fit perfectly.

Date of experience: March 7, 2020
Maine
1 review
0 helpful votes
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Misleading
April 6, 2020
Updated review

Great prices. However, when I tried the glasses on virtually they looked great, when I received them, they are too big for my face. Look dumb

Date of experience: March 7, 2020

So far so good!
March 3, 2020
Previous review

So far so good!

Date of experience: February 21, 2020
New York
1 review
0 helpful votes
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Very Good
April 6, 2020

It was my second time purchasing glasses from here, and yet I was not disappointed. The glasses came at a reasonable time.

Date of experience: March 7, 2020