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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,047 reviews

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Alaska
1 review
0 helpful votes
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My favorite site to buy glasses!
April 8, 2020

Great products with great prices! I have loved every pair of glasses I've ever gotten from this site! 10/10 recommend

Date of experience: March 8, 2020
Georgia
1 review
0 helpful votes
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Great job
April 8, 2020

Great company, love the frames good fit very satisfied

Date of experience: March 8, 2020
Washington
1 review
0 helpful votes
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First pair
April 8, 2020

I love my glasses. They did take about a day to adjust to regular progressive lenses. I am used to premium but other than that I think they are great. My glasses did take about 3 weeks to wait but I didn't mind because these are my back up glasses. They actually came in the same morning I broke my everyday use pair which was super awesome! I will definitely buy more!

Date of experience: March 8, 2020
Utah
1 review
0 helpful votes
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I was initially excited to buy glasses online, but I ran into a few problems. (1) It's hard to know how glasses will look on you even with the try-on feature; (2) EBD shipping takes forever, which isn't ideal since I get massive headaches without them; and (3) EBD only offers store credit, so I can't even get my money back to just go to a store and get a pair. Don't recommend.

Date of experience: March 8, 2020
California
1 review
0 helpful votes
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New Pairs of Glasses
April 8, 2020

My shopping experience with Eye Buy Direct is good. The selection they have is great. The fact that you can try the glasses by uploading a picture of yourself, I thought was nice. However, it took a long time for the glasses to come and when I got them, they were too big for my face. I didnt felt it was this big when I tried it on and I did several times, tired them on before I decided to buy. Other than the fit being too big, the prescription was on point. I can see clearly now and I love how they made it perfect for my prescription which is a high prescription for me. I just dont like having my glasses half way off my face all they time because it is too big. THe sunglasses fits perfect and doesnt slide down my face like the other pair.

Date of experience: March 8, 2020
Wisconsin
1 review
0 helpful votes
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Great Frames
April 8, 2020

It was a good experience buying from eyebuydirect. This is my second time buying from them great service

Date of experience: March 8, 2020
Texas
1 review
0 helpful votes
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Good price, bad lenses
April 8, 2020
Updated review

Have had a lot of issues finding a frame that fits my prescription, even after repeated emails. Of the list of frames provided, only one worked...
After a lot of effort, I received my glasses in good time, however, my vision is blurred with these glasses--very different from my current glasses also bought from you with the exact same prescription.

Date of experience: March 8, 2020

Have had a lot of issues finding a frame that fits...
March 26, 2020
Previous review

Have had a lot of issues finding a frame that fits my prescription, even after repeated emails. Of the list of frames provided, only one worked...

Date of experience: February 24, 2020
California
1 review
0 helpful votes
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Great overall experience
April 7, 2020

Good experience selecting and purchasing my glasses. Wish the delivery time was shorter.

Date of experience: March 8, 2020
California
1 review
0 helpful votes
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This was super easy and affordable to buy my new pair of glasses! I can't wait to return and buy another pair!

Date of experience: March 8, 2020
Massachusetts
1 review
0 helpful votes
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Amazed
April 7, 2020

It was very good I had no idea how much less my eye wear would cost. Happy camper for sure!

Date of experience: March 8, 2020
New York
1 review
0 helpful votes
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Great again
April 7, 2020
Updated review

Easy to order, as it always has been on previous orders

Date of experience: March 8, 2020

Easy to order
February 20, 2020
Previous review

Easy to order

Date of experience: February 16, 2020
Minnesota
1 review
0 helpful votes
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Astounded
April 7, 2020
Updated review

It is amazing that the glasses I bought were cheap and well made, even with the fact that they are prescribed!

Date of experience: March 8, 2020

Fast
April 7, 2020
Previous review

Fast

Date of experience: March 8, 2020
Illinois
1 review
0 helpful votes
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Great Price and Glasses are always Perfect
April 7, 2020
Updated review

I love the selection and my glasses are always great.

Date of experience: March 8, 2020

I love the selection and my glasses are always great
March 3, 2020
Previous review

I love the selection and my glasses are always great.

Date of experience: February 19, 2020
Maryland
1 review
0 helpful votes
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Prompt delivery
April 7, 2020
Updated review

My previous order took three weeks to deliver but this order is delivered on time.the quality is Very good.

Date of experience: March 8, 2020

My previous order took three weeks to deliver
March 17, 2020
Previous review

My previous order took three weeks to deliver

Date of experience: February 16, 2020
Illinois
1 review
0 helpful votes
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Great service and delivery
April 7, 2020

Appreciated the constant communication with updates on my delivery!

Date of experience: March 8, 2020
Maryland
1 review
0 helpful votes
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My products was on hold but I did not know until I checked my order online. I think if my order was on hold then the customer service should let me know and solve the issue immediately. That will save me a lot of waiting time.

Date of experience: March 8, 2020
Florida
1 review
0 helpful votes
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Delivery
April 7, 2020
Updated review

The delivery and tracking process seemed very unorganized. Many times we were told "your order has been delivered" only to find that was an error. We ordered on February 15th and did not receive our glasses until March 6th. I am assuming their delivery guarantee is only business days but I do know that many other competitor websites I have received my glasses within 5-7 days. Otherwise, I am happy with the product

Date of experience: March 8, 2020

This was so easy!
February 18, 2020
Previous review

This was so easy! The website is very quick and responsive. Easiest way to buy glasses!

Date of experience: February 15, 2020
South Carolina
1 review
0 helpful votes
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Great product
April 7, 2020

I have ordered from ebebuydirect 2 years before, loved the glasses i received then. Fast forward and broke one of the ear pieces, ebd still had the same frames & my prescription. New glasses are exactly like my broken ones very happy

Date of experience: March 8, 2020
Washington
1 review
0 helpful votes
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Overall, happy
April 7, 2020

I was super excited about the price I paid for my glasses and knew it was going to take some time to receive. However, the lack of communication was a little concerning. I didn't receive any updates or anything that said they were on their way. All I received was an email asking if I had received my glasses or not, before I even got them. But, overall I like them! I think my prescription is off in one eye but it's hard to tell because my other glasses are like 5 years old so maybe I am just not use to the prescription. I only wear them at night so I am not too worried about it and overall I am really happy with the purchase and would buy again!

Date of experience: March 7, 2020
California
1 review
0 helpful votes
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Easy to order and the glasses i ordered are just as i expected them.

Date of experience: March 7, 2020